Yotpo: Product Reviews App for Shopify

Yotpo: Product Reviews App

Build trust and boost revenue with product reviews & UGC
Rating
4.8
Feedback
4,406
Reviews
Chart
#97
Shopify

All reviews

1 / 5 Share
March 13, 2023

This company is probably the most annoying company in the Shopify eco-system. I don't know how many times I've had to ask to be removed from their marketing and sales emails before their sales reps will leave me alone. There are several reason I would recommend against YotPo: 1 - Predatory contracts - They promise you the world, lock you into a contract for 12 months, and by the time you realize there are other companies that have the exact same functionality, you're too late and locked in paying 4-5x the cost of the competition. 2 - The worlds most annyoing sales reps. No, I don't want to buy the overpriced software that you sell on yearly contracts. 3 - Insanely overpriced for the same features. I'm not really sure what people are even paying for here that they anyone is still paying this company as much as they are for the same features. I'd highly recommend looking at Stamped or any of the other services that offer reviews. You'll get the same features (anyone at Yotpo who says its better may be partially right, but you're paying 5x for 1 minor feature that will yield maybe 2% better results at best). This isn't a paid smear campaign, I just honestly don't know what else to do to get them to block my email from their system as I've asked and even threatened legal action with no results.

Store Using app Total reviews Average rating
ZOX 4 months 13 4.4
Developer Reply

We're so sorry to learn about what you've been experiencing with our marketing and sales emails. We would never continue to send you emails if you've already unsubscribed or asked to be taken off of our email lists. We will look into this immediately and ensure that you're taken off of our promotional lists. And if there's anything that our team can help with or provide more information about, please don't hesitate to reach out.

5 / 5 Share
March 13, 2023

The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. thanks Kenneth John M's hlep

Store Using app Total reviews Average rating
Vancei Lighting 11 months 2 5.0
Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share
March 23, 2023

The support team so helpful especially Kenneth & Ronel. Impressed with his knowledge and proactive. Thank you.

Store Using app Total reviews Average rating
Rejuvaus 3 months 6 5.0
Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share
March 12, 2023

The support was terrific - It was a bit confusing to me as I'm very new to Shopify and Yotpo at first but now everything makes sense with their swift customer support team. It's also great that I can use it for free in the very beginning.

Store Using app Total reviews Average rating
BONICA About 17 hours 2 5.0
Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share
March 10, 2023

Rhenant was a great help. We managed to solve my issue within a few hours. Very happy with the app. Thanks a lot team!

Store Using app Total reviews Average rating
The Gracious Gourmet Over 2 years 1 5.0
Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share
March 9, 2023

Kenneth John M was fantastic 10/10. Very impressed with level of customer service and assistance offered.

Store Using app Total reviews Average rating
Agent Ink Apparel 2 days 1 5.0
Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share
March 7, 2023

Amazing and helpful customer service, Kenneth John M was very patient and helpful with installing the app on my live theme. I was having a hard time and he jumped right in with great service and timeframe. Thanks again

Store Using app Total reviews Average rating
Cjei Charmz About 1 hour 1 5.0
Developer Reply

Thank you for writing a review — we value your feedback.

2 / 5 Share
Sept. 3, 2024

Great app. Great service. Support is always very responsive. Highly recommend. Nothing is ever too much trouble

Store Using app Total reviews Average rating
FOX & WOLF Over 1 year 32 2.9
Developer Reply

Thanks for your feedback, we really appreciate it.

1 / 5 Share
March 6, 2023

After six months, I strongly do not recommend Yotpo. It's a subpar product that is clunky and all over the place. Their admin interface is mismatched and terrible. Its waaay overpriced. Their outside marketing looks good, but once under the hood, you'll regret it.

Store Using app Total reviews Average rating
Patty's Cakes and Desserts 6 months 11 3.9
Developer Reply

Thank you for submitting a review, and apologies for any inconveniences you may be experiencing. We're constantly working to improve our products as well as our pricing and packaging options to ensure that they're easy to use and affordable. Our records show that our team was able to assist you, but if you're still experiencing difficulties, please let us know.

5 / 5 Share
March 4, 2023

Kenneth John M was very helpful and responsive in walking through an integration/upgrade issue with my Shopify store. Thank you

Store Using app Total reviews Average rating
Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share
March 2, 2023

Daniel P provided excellent and patient service in helping to migrate my existing customer reviews to my new website. Thanks so much to Daniel P!

Store Using app Total reviews Average rating
New Village Braid About 1 month 2 5.0
Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share
March 2, 2023

Yot Pot works really well for us. Ronel R was also super helpful getting the widget to work across our ecommerce store

Store Using app Total reviews Average rating
Folkal Eyewear About 3 hours 1 5.0
Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share
March 1, 2023

Its a great product and the support is always spot on. Donner P was extremely helpful and I was able to complete the task I was asking them for help. We love the product, have used it for years, and it serves us well.

Store Using app Total reviews Average rating
Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share
Aug. 13, 2023

Jovian was amazing. He resolved my issue in 2 minutes flat. Definitely recommend this app for your website.

Store Using app Total reviews Average rating
Seductive Stature About 1 year 6 5.0
Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share
Feb. 27, 2023

Fantastic! Customizable, and transferable! We switched platforms, and were so glad that we stuck with Yotpo so we didn't have to lose years of reviews!

Store Using app Total reviews Average rating
Allcornhole 12 days 2 5.0
Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share
Feb. 24, 2023

James was helpful, he sent alot of screenshots to direct my attention to the next steps in using Yatpo.

Store Using app Total reviews Average rating
Zazi NaturalFoods About 2 months 1 5.0
Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share
Feb. 24, 2023

Thank you James for such a prompt reply and fix, it helped us a lot and you were able to get us up and running !

Store Using app Total reviews Average rating
JÄRV Outdoor About 6 hours 1 5.0
Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share
Feb. 22, 2023

Very quick and sufficient service from Rhenant. Solve my issue and helped me go through the whole process so i understand everything

Store Using app Total reviews Average rating
Alpha Omega Imports Over 2 years 3 5.0
Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share
Feb. 20, 2023

Warly in chat who handled my support ticket went above and beyond to solve my issue in less than 10 min. My issue was related to a limitation that is being worked by Yotpo to improve its features and functionality. Instead of just leaving me hanging until the improvement is in place - Warly, customer support, found a workaround to solve my issue instantly.

Store Using app Total reviews Average rating
Green Bee Life 12 months 2 4.5
Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share
Feb. 20, 2023

I've been using Yotpo for just a little bit over a month. I found that the reviews were not displayed on my site. Albert helped me install the code and viola. The reviews show up. He also helped me make the ratings show up on the collection page. Great support! Thank you

Store Using app Total reviews Average rating
REGALODETI 21 days 4 5.0
Developer Reply

Thank you for sharing your thoughts with us!

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