All reviews

Rating Breakdown

  • 5
    92% (4,084 ratings)
  • 4
    3% (145 ratings)
  • 3
    1% (31 ratings)
  • 2
    1% (43 ratings)
  • 1
    3% (129 ratings)

Reviews with Text

  • 99% (4,382)
Review RSS Feed Review RSS Feed

4 / 5 Share

Jan. 28, 2023

Great customer service and quick response time! Lemuel was very helpful and did what I wanted very quickly.

Store

Belbren

Using app

Over 1 year

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 26, 2023

Allen has been very helpful. He's fixing stuff, and it's helpful not to have to hire a developer to do things, like center the stars on our product pages. We've been using Yotpo for 3-4 years, and it's been great.

Store

DVN Co.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Jan. 26, 2023

I’ve been relying on Yotpo as the review platform for my small business for over a decade. I recently switched my online store over to Shopify. One of the things keeping me from doing that was fear of loosing all the reviews I’ve collected over the years. Have no fear - Ronel from Yotpo support walked me through the process of exporting my old reviews, updating the identifiers for the new site (if you have a lot of products an ID export app will help to get a list of the Shopify product IDs which the base backend hides for some reason), and then imported them to the new site for me. The app works flawlessly (I’m using Dawn theme). I did need to edit theme code a bit to get the widgets where I wanted them in the site but Yotpo has clear help guides on how to do so.

Using app

13 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 24, 2023

Donner P was super helpful. Couldn't be better! It was complicated and she handled it well, understood the request on the 1st go-around; rare in itself.

Using app

7 days

Total reviews

6

Average rating

4.3

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Jan. 23, 2023

J'avais un problème d'affichage des notes sur la page des collections. Ils ont été rapide à répondre et ils m'ont aidé à résoudre le problème. Merci Yotpot!

Using app

17 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Nov. 28, 2023

If you have any questions or issues they will help you figure everything out. I am pleased with my service. 10/10 !! John G was awesome !!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 23, 2023

Had the loveliest experience with yotpo customer support! especially with Joian Z was really helpful! :)

Using app

5 months

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Jan. 19, 2023

I have worked with Yotpo for a decade - such an amazing product and support team. I use them on client after client, and everyone is always happy. FYI if you have the pleasure of working with James C. on their support team, prepare for a great experience! Seriously, stop looking at other apps. Yotpo will never be the cheapest for damn good reason, and you will just end up coming here in a year anyway.

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Jan. 19, 2023

Excellent and professional support, quick and efficient. Problem resolved in minutes, brilliant app. Thank you

Store

Yofeely

Using app

10 days

Total reviews

6

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Jan. 19, 2023

This APP change my life. user friendly and good for small businesses like myself. customer service is amazing, fast and help you out quickly. very satisfied. highly recommended.

Using app

About 9 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 19, 2023

Needed help with widget install and James Edmar C was awesome and got it done quickly! Appreciate the great service.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Jan. 19, 2023

Needed assistance on placing the widgets back on my website after changing my theme and Warly S. assisted me and was able to get my reviews and star ratings to display again. Thank you so much.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Jan. 19, 2023

Rhenant was very helpful! I asked for help installing the widget and they just did it for me in less than 5 minutes.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Jan. 18, 2023

As a small business owner it's very important for me to find affordable apps that work with great customer service. Today I had an issue and Nick quickly and efficiently handled it via their online chat in a matter of minutes. Excellent job & highly recommended.

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 18, 2023

The reviews have tremendously helped my businesses and they offer excellent customer service! Highly recommend

Using app

30 days

Total reviews

1

Average rating

5.0

Developer Reply

We appreciate your feedback, thank you!

5 / 5 Share

Jan. 18, 2023

Great customer service! Nick S. was quick and to the point. When something wasn't working right he escalated my problem and resolved it quickly.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your feedback, we really appreciate it.

5 / 5 Share

Dec. 6, 2023

Rhenant hat mir super geholfen. Dadurch habe ich viel Zeit gespart. Ein klasse Support. Yotpo kann ich nur empfehlen.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!

5 / 5 Share

Jan. 18, 2023

Joian Z was great at helping change the appearance of our widget on the site from showing 5 reviews to only 3.

Using app

About 24 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 17, 2023

Warly provided great service. He was prompt and able to assist my needs immediately. I would recommend this app to others.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for writing a review — we value your feedback.

5 / 5 Share

Jan. 27, 2026

Rock N. was a true Rock! Great customer support and great app overall.

Using app

Over 5 years

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for sharing your thoughts with us!