Yotpo: Product Reviews App
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Ian Christian helped me today to solve a problem that was really stumping me for more than a week. Ian solved it for me quickly and it was such a huge help! Thank you!!
Thank you for sharing your feedback! We’re glad our team was able to help you resolve an issue quickly and provide the support you needed. We truly appreciate your kind words and are happy to have made a difference!
John did so amazing, he is very thorough and resourceful. Can I get him each time I need help with Yotpo, please? :)
Thank you for your feedback! We’re glad to hear our team was thorough and resourceful in assisting you. We truly appreciate your kind words and are always here to help whenever you need support with Yotpo!
Great support and quick too. Thank you Vien E.
Thank you for your feedback! We’re glad our support team was able to assist you quickly and effectively. We truly appreciate your kind words and continued support of Yotpo!
Would not recommend at all. Non-existent support and EVERY feature requires an upgrade. What to keep your brand colour and font - pay more. What a question answered - pay more. We're on PRO at $169 a month and it's got no features worth using - they keep demanding more money can't even show reviews properly hahaha
Thank you for sharing your feedback. We take comments like yours seriously, and your experience directly contributed to improvements in our offerings. Based on the needs you raised, we updated our policy so that Pro plan users can now access the Q&A import feature. Our team reached out to inform you of this change and to confirm everything was working smoothly on your end, but we haven’t received a response yet. If there’s anything you still need or if you’d like us to review your setup, we’re always here and ready to help. We appreciate the opportunity to support your business.
I had some issues with the look of the widget, Ian helped me make everything look perfect
Thank you for your feedback! We’re happy to know our support team was able to help you get the widget looking just the way you wanted.
Excellent support.
We appreciate you taking the time to share your experience! It’s great to know our support team was able to provide the assistance you needed. Your feedback motivates us to keep delivering the best service possible.
Warren P. was helpful, patient, and consistently responsive. Thanks to the team for finding speedy resolutions to our issues.
Thank you for your kind feedback! We’re pleased to hear our support team was able to assist promptly and provide a smooth resolution to your concerns.
Excellent technical support from Ruzel John. THANK YOU! Great support........
We’re delighted to hear you received excellent technical support! Thank you for sharing your experience. Our team is always ready to assist whenever you need help.
Customer service was great, Ruzsel J helped me so much and was very concise and informational
Thank you for your feedback! We’re happy to hear you had a great experience with our support team and found the assistance clear and helpful.
As a large brand, we sadly cannot recommend any of the Yotpo's modules. The platform is extremely buggy, most of the features can't be accessed the majority of the time, switching between stores is a nightmare. One of their other modules also triggered an issue on our store that costed us hundreds of thousands of dollars and all we were offered is a one month's subscription discount. Yotpo's platform is behind, poorly maintained and technically unstable.
We’re genuinely sorry to hear about your experience and the challenges you faced using the App. We tried to contact you via email, but we haven't received a response. Our team remains available 24/7 to discuss your experience further and make things right, and we’re committed to regaining your trust and confidence. Thank you for sharing your feedback. It helps us continue improving the experience for all our customers.
Yotpo team is incredibly reliable. They respond very quickly and are always willing to help with custom code as well.
Thank you for your feedback! We’re glad to hear our team has been reliable and responsive, and that we could assist with your custom code needs. Your kind words are greatly appreciated!
Thank you for letting us know about your experience. We’ve reached out several times to help resolve the issue and offered to schedule a call, but we haven’t heard back yet. We also recommended setting your reviews widget to read-only mode to prevent random users from posting fake reviews. If you’d like to explore other options or need further assistance, our team is always available to help. We are just an email away.
We'd been struggling to activate our reviews carousel widget for a while on our new theme, and Jeffrey M. was able to get it handled right away.
Thank you for sharing your feedback! We’re glad to know our support team was able to quickly resolve the issue and get your reviews carousel running smoothly.
Ruzsel John Nabong was such a great help! I needed to add a reviews block to Klaviyo emails and was having a hard time adding my app key. He was able to get on a call right away to help guide me through it. I appreciated the personal interaction as it made the process more efficient than just messaging and allowed me to ask additional questions.
We’re so glad to hear you had a great experience with our support team! Your feedback means a lot, and we’re happy we could make the process easier for you.
Very user-friendly with lots of cool features to drive engagement, collect customer insights and increase conversions. Support is helpful and responsive - Ruszel J assisted me on chat and was able to figure out my issue and fix it immediately. Very pleased with his help! Thanks to everyone on the Yotpo team :)
We’re happy to hear you’re enjoying Yotpo’s features and had a smooth experience with our support team! Thanks for sharing your feedback and for being part of the Yotpo community.
Awesome service and support! Warren took care of all the issues I had and was very knowledgable on coding. Fixed everything to integrate quickly!
Thank you for sharing your feedback! We’re happy to hear our team could provide knowledgeable support and help you resolve issues quickly. We appreciate your kind words and are always here to assist!
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