Yotpo: Product Reviews App
Build trust and boost revenue with product reviews & UGC
Rating
4.8
feedback
4,420
chart
#497
All reviews
Review RSS Feed
Aug. 12, 2025
I signed up with Yotpo for Walmart product syndication and paid $10,000 in advance. They assured me my products would be listed and synced with Walmart. After months of waiting, nothing was delivered. Communication was slow, and every update felt like a delay without real progress. I would not recommend them for Walmart syndication. Don’t paying anything yotpo. now yotpo can’t do walmart syndication anymore . if you fix possible fix my accounts and syndication old reviews .
Thank you for your review. Due to a recent change in Walmart's authenticity policy, we could not proceed with syndicating the reviews you provided us with.
April 6, 2026
Vien was really great, helped me figure out what needed doing and then did what needed to be done on their end. No fuss, great service and responsiveness. Cheers
Aug. 6, 2025
I needed to ask for support for the feature, and Vincent C. was very swift to respond, polite and knowledgeable. My quaestion was answered immedatly and I am very satisfied with the help I've received
Aug. 6, 2025
Awesome, Support! What stood out the most was Ruzsel's dedication to ensuring everything was resolved to my satisfaction. They not only addressed my immediate issue but also went above and beyond by offering proactive suggestions to optimize my setup. The level of attention to detail and personalized support I received truly exceeded my expectations. The entire process was smooth, efficient, and stress-free, thanks to Ruzsel’s expertise and commitment to excellent service. Every question I had was answered with clarity and precision, making me feel fully supported at every stage. It’s rare to encounter such high-quality support these days, and I am genuin grateful for the assistance I received. Thank you, Ruzsel J., and the Yotpo Support Team, for delivering such an outstanding support experience!
Thank you for your feedback! We’re thrilled to hear that our support team provided such thorough and personalized assistance. It’s great to know that the process was smooth, efficient, and exceeded your expectations. We truly appreciate your kind words and are always here to help whenever you need support!
Aug. 5, 2025
Ruzsel J is an incredibly helpful, knowledgeable, and overall exceptional support representative. He solved my problem within minutes and guided through every step of the process. Thank you so much! Please make sure Ruzsel J receives this recognition as he is incredibly deserving of it!
Thank you for your feedback! We’re delighted to hear our support team provided fast, knowledgeable, and thorough assistance. We truly appreciate your kind words and are always here to help whenever you need support!
July 31, 2025
Great product and experience. We ran into an issue with how our reviews were grouped and Ruzsel J. helped us immediately with the issue.
Thank you for your feedback! We’re glad our support team was able to assist you quickly and resolve the issue with your reviews. We appreciate your kind words and are always here to help whenever you need support!
July 24, 2025
I have been using this app for 8 years along with their other apps, Yotpo Loyalty and Yotpo SMSbump. I waited way too long to delete their clunky apps. And because I was a long time member, they thought the need to disconnect my Klaviyo integration because I was grandfathered into their old plan. When I had an issue, they would try to get me to upgrade. Why would I want to upgrade and pay more money for less when I have been using your app since August 2017? Yotpo has left me with a very bad taste in my mouth.
July 19, 2025
I spent four months evaluating options before selecting this company to manage product reviews for my business. I’m a paying client, and the onboarding experience has been unacceptable. On day one, I received four different onboarding templates from three different support reps. There was no consistent guidance or version control. I was asked to complete onboarding materials that turned out to be incorrect, and had to redo them multiple times based on conflicting instructions. The platform's email delivery system shows messages as “delivered,” but test results show that emails are not actually sending. The failures are related to improper DMARC authentication and misconfigured CNAME records. As a result, there is no reliable way to confirm whether customers are receiving emails, or if those messages are branded or compliant. During setup, the system also sent out duplicate review requests to customers due to conflicting onboarding inputs. That issue took 24 hours to resolve. Additional issues include: Support replies take 24 hours, even for setup-critical questions Help documentation frequently leads to 404 errors There is no self-service path for resolving basic issues This is not acceptable performance for a paid service. I cannot recommend this provider based on the current state of their operations.
Thank you for the valuable feedback! We apologize for the negative onboarding experience you had with us - We are taking this feedback very seriously. We have reached out to you offline to discuss the items you raised, in order to make sure we do better next time.
July 16, 2025
I received exceptional assistance from John Gatchalian. He genuinely took the time to help resolve our website issues and monitored the situation until everything was fully resolved. John's dedication, responsibility, and commitment to customer service truly stood out. We're very grateful for his support!
July 17, 2025
Suuuper helpful! Quick responses and 5-star communication. Would reach out again.
July 15, 2025
I was having a hard time finding the code to delete the Reviews Carousel I had put in the wrong place on my website. I contacted Yotpo support and Vien Saints E very quickly resolved my problem in just a few minutes. I am so thankful for the quick response!