Yotpo Product Reviews & UGC
Inspire Purchases with Yotpo Reviews
Rating
4.8
feedback
7,011
chart
#1,063
All reviews
Rating Breakdown
Review RSS Feed
June 5, 2024
I used the online chat for some support with installing a all reviews page and the help was excellent - speedy and a great service by Arven. Thank you! Update: I have since requested support for resolving a display issue and Arven sorted this very quickly for me :)
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May 5, 2024
I had a great experience with the Yotpo, particularly impressed by the exceptional support provided by Doner P on a Sunday to swiftly resolve an importing error I encountered. Yotpo's review interface boasts a clean and practical design, I am excited to explore all of features this app offers.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
May 4, 2024
I highly recommend the app. I've had a great experience with product reviews for years. Until today Ive never had a problem but suddenly my newest reviews weren't showing on my site. I got on Chat with Jeorge Kenneth V and he took the time to investigate and resolve the problem quickly and with patience. Soon everything was displaying like normal again. Great customer service which I really appreciate!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
May 3, 2024
Useful app and fast and knowledgable support team!
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May 3, 2024
The app is user friendly and has nice options for custom branding. And the customer service was excellent. Doner, my rep, was very helpful and quick to respond.
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May 3, 2024
Awesome fast very helpful and understood the issue. John G. found the solution ASAP.. The BEST...
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May 7, 2024
Ruzsel j helped me out and was able to do so many custom things I asked him without fail. Very quality customer service.
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May 2, 2024
I just got the app and the process to get my reviews from shopify to this app was very easy. I was on the Chat with Daniel who was very helpful :)
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May 2, 2024
I had a hard time trying integrate my reviews, but thanks to your great customer service by Ruzsel John, I got it done. Thank you.
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May 2, 2024
So far using this app (the free plan) it is quite simple and user friendly. Quite a few customizations even on the free plan, too. Had some help from 2 supports Arven and Doner and they were great helps. Definitely recommend!
We appreciate your feedback, thank you! We are continuing to better our products and people to continuously provide the best customer experience there is!
May 1, 2024
Fantastic customer support. I wasn't able to upload my reviews. Something wrong with my csv and they helped me solve this in a very short time.
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
April 30, 2024
Doner P was very responsive on the web chat and took control of my Shopify store to get the app working in no time. Thank you
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April 29, 2024
App is great and support is even better. Don helped me immensely and efficiently with all my questions and requests. Thanks!
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April 28, 2024
This app is fantastic. Also, the support (Jeorge-san) responded promptly and appropriately to our requests.
Thank you for writing a review — we value your feedback and are delighted on the experience you've had with us recently!
April 28, 2024
Great customer service
Thank you for writing a review — we value your feedback. We aim to provide the best customer experience and we are glad it left a mark!
April 28, 2024
EXPENSIVE AND HORRIBLE CUSTOMER EXPERIENCE. DO YOURSELF A FAVOR and GO WITH ANOTHER APP
Using app
About 2 months
Total reviews
4
Average rating
4.0
We regret hearing about the challenges that you encountered with the support team. We apologize if we didn't promptly address your reviews import requests and resolve the widget issues. We value your feedback and are fully dedicated to providing further assistance and finding solutions. Please don't hesitate to contact us if you need our help.
April 27, 2024
I reached out to Yopto on exactly April 16th for help with transferring my fera reviews to yopto. We are relaunching our company and have undergone a rebrand (product name changes), the only thing that has changed is the name of the products otherwise the product is the same. These are genuine reviews and when we reached out they responded with an excel file we have to use to format the review. We GAVE them the excel file they requested and responded promptly to all their questions. But instead of responding they have delayed our RELAUNCH. Instead of asking the right questions and genuinely helping they been assumptive and dismissive. I would not recommend this app or integration at all.
Thank you for your feedback — we're sorry to learn that you're experiencing difficulties with our product. Our support team has contacted you for a product call, but we have not heard back. Please reach out to us so that we can better understand the issue and provide assistance.
April 26, 2024
top notch. Daniel was great and so patient walking me through the step.
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April 26, 2024
Sometimes there are challenges to no-code implementation but their support is responsive, for example, Arven assisted me today in implementing Reviews Widget on the Homepage which was a custom modification.
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