All reviews

Rating Breakdown

  • 5
    91% (6,413 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

Sept. 29, 2022

Great customer service. Easy to set up. Good value. We created a new website and were able to keep all of our reviews from our old website.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 29, 2022

Yotpo was the best review app we could find. Easy to set up and use. Excellent (fast & friendly) customer service.

Store

Qallo

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 11, 2023

Thanks Rhenant), help me a lot ! very patient:)))))))))))))))))))))))))))))))))))))))))))))))))))))))))))

Using app

5 months

Total reviews

5

Average rating

4.6

5 / 5 Share

Nov. 20, 2022

Radly was able to quickly solve my issue. Not sure why the program won't save changes, but he was able to do it from his end, so that's fine for now.

Using app

9 months

Total reviews

4

Average rating

4.3

5 / 5 Share

Sept. 28, 2022

L'assistance, notamment sugar, est très gentil et nous aide très bien ! Hormis cela je n'ai pas encore eu le temps de bien tester l'application.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2022

I have used Yotpo for my business and it is so easy to use. Today I needed help and Lemuel was able to help me with all my issues. I would highly recommend this app to anyone that runs an online business.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2022

Excellent customer service. Albert V helped me setup my carousel because I was having some issues with it. He made sure I was satisfied before the chat ended.

Store

Byrani

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 27, 2022

Rhenant went above and beyond to help me with the specific CSS changes I needed on the review widget. They were able to match the theme I'm using on Shopify perfectly as well as make knit-picky changes I had requested. Thank you so much, Rhenant! You made a huge difference to our website.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 27, 2022

Excellent customer service. Lemuel from Yotpo is extremely helpful and makes sure any issues are solved leaving us in great confidence we would always have an efficient support when needed.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 27, 2022

Great customer service. Djan was very helpful in transitioning my reviews from another platform. No way I could have done this on my own.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

Albert V was super helpful. Took care of all my issues in less than 5 minutes. The layout of the reviews on my site looks great.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

Warly is a king ! thx you for your work ! I love this app. Good good good good good good good good good

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2022

I had some administrative difficulties and Warly S made sure that I get sorted out quick and fast. Appreciate the efficient service. Keep up the good work.

Using app

6 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Sept. 26, 2022

I need to aware all the customers right there, This company is absolutely fraud and they just concern with money. I have subscribed their $49 plan and they are deducting $3000 from my card without my approval. Now I am going to Peruse against this company and also opening a dispute in Shopify so that they delist their App.

Using app

7 months

Total reviews

5

Average rating

3.4

Developer Reply

Hey, Jaillene from the Reviews team here 👋 Thank you for sharing your thoughts with us. We would never deduct any kind of payment from your account without your consent. After looking into your account, we were able to confirm that your brand signed up for our annual plan which auto-renews each year. We've tried reaching out to you on several occasions, but have not heard back. Please reach out to your client success manager to learn more about our pricing and packaging offerings.

5 / 5 Share

Sept. 24, 2022

This is the second time to contact the help desk as a contractor messed up my code - Lemuel was so helpful and fast! Amazing service!

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 4, 2023

John G. is a superstar! Made the changes exactly to what I requested. Thank you John! Daniel P. is a star! Helped out with integration and it turned out perfect! Thanks Daniel Lemuel has been great in assisting us regarding the installation of the widgets. Very happy with the app and the service so far! Would 10/10 recommend it. John B helped out perfectly. Thank you for your great help! John B assisted me once again perfectly. I told him what I needed, he did it in a few mins and its done. Great job!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

The app seems great (just installed), but I can say the SERVICE IS FANTASTIC. "Daniel P" assisted me with a number of widget installation issues and was super helpful, knowledgeable and willing to do more to make sure our site looks/works great with the app.

Using app

3 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

Rilu did an amazing job and assisted me really quickly. It motivated me to purchase the Growth 250 plan. Let's see how this goes!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2022

Thank you so much, Simoun S. for making the Yotpo carousell setup work quickly. It is much appreciated!

Using app

Over 9 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

I've liked using Yotpo so far. I chose this app because it automatically sends review requests to customers and it's been pretty easy to integrate on my site. Joian was quick and efficient in helping me with my most recent question.

Using app

5 months

Total reviews

1

Average rating

5.0