All reviews

Rating Breakdown

  • 5
    91% (6,413 ratings)
  • 4
    4% (272 ratings)
  • 3
    1% (59 ratings)
  • 2
    1% (63 ratings)
  • 1
    3% (205 ratings)
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5 / 5 Share

Sept. 22, 2022

I love Yotpo, super easy to use and the customer service is QUICK. Simoun was very helpful, with the live chat :)

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

the customer service i receive is always fantastic. Ronel helped me today and was quick and super helpful. Thankyou

Store

LeCil

Using app

7 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 22, 2022

I used this app to transfer from another Review app, the staff were very helpful specifically Joseph really helped me out and guided me through the steps i needed. highly recommend

Using app

Over 6 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 21, 2022

great customer support Thank you Reinier for your help you are a real assets to the company looking forward to use more apps from them

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 1, 2022

I needed some technical help for an integration and i was able to receive the help i needed. Very sweet customer support team, especially Joian.

Using app

Almost 3 years

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 25, 2023

I updated to yotpo for reviews and customer service was so helpful with installing code for star ratings within my theme. When I had issues with the update they were able to address the issue fast. Thanks Rilu and Radly!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

customer service is really top notch!!!!!!!!!!!!!! my cust srvc rep name was Happy!! ........... ....

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Yotpo support team is fantastic. I worked today with Simoun Francis and he helped me out to find a solution to my situation, fast and easy. Thanks !\

Store

Bioray

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Very easy to install and manage plus the support is over the top. Any problem at all , I have had fixed within one day. Highly recommend.

Store

NoNetz

Using app

Almost 9 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Awesome customer service! Always help with any issue in a timely manner. Also is a great app. Its very user friendly and convenient.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 6, 2023

5+ PLUS. Joian helped immensely with the set up process and all of my questions! Yotpo made it so easy to connect with Shopify. I can't wait to see how these reviews grow the brand... James was also SUPER helpful for me when I needed extra help with reviews later on :)

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

James was very helpful at configuring and refining my widget placements on my site. Very quick, responsive, and knowledgeable.

Using app

2 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Aug. 30, 2024

Great app. Used the free version for years, always liked the look, feel and functionality. The reviews really stand out. I finally ponied up for a paid version, and have been blown away by the excellent support via live chat - a special thanks to "Sugar Ray" on the Yotpo team for spending 2 hrs with me @2am lol. A company is only as good as the support they provide if something isn't going quite right or is tricky, and a heavily tweaked template can result in those tricky situations. Thx guys, will be installing in future builds, too. Update 2023-01-25 - more great support, this time from Simoun Francis S. Yotpo isn't the cheapest option, but their customer service has saved me a ton of time and headaches, which has made it worth it. Update 2024-08-25 - more great support, from Doner - thanks for the help buddy! Update 2024-08-30 I was back for more upgrading, and Arven S made it quick and easy and gave me a little lesson in coding, too :) Thanks Yotpo!

Using app

About 10 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Customer service was very patient in solving my problem. Yotpo is a very good app for managing websites.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Simoun was very helpful to help me resolve an issue. Product working well so far. Will need to play with it more

Using app

29 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 20, 2022

Sheen is very helpful and patience on asisstance. I'm enjoy using Yotpo, interface is neat and simple. The customer support is quick response too! www.doulton.com.my

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2022

Very happy with the app and customer support. They are fast to respond and happy to help no matter how many questions you have or how much help you may need. I love the visual UGC feature as well. definitely recommend. Update- I have added on services and am very pleased. They continue to exceed customer service expectations. There was an issue with my reviews import from another platform and Jeorge was able to fix all issues and get everything imported and displaying properly for me.

Using app

11 months

Total reviews

13

Average rating

4.9

5 / 5 Share

Sept. 19, 2022

Rhemy R helped me figure out a coding application and was very helpful despite me and my electronically challenged self! Very helpful!!!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 18, 2022

Excellent App. Lots of options that assist with building Customer Trust. Excellent customer support Live Chat is a winner - seem to always find solutions immediately. Thanks

Using app

Almost 7 years

Total reviews

6

Average rating

4.8

5 / 5 Share

Sept. 18, 2022

app works well and is easy to set up, customer service always friendly and helpful Djan helped me fix my social media connection issue. Thank you.

Using app

About 5 years

Total reviews

2

Average rating

5.0