Yotpo Product Reviews & UGC

Oct. 4, 2022

Great tool - have just added to my site. Really easy to use. Simoun F was super helpful. Two of my reviews had misleading typos on it and Simoun helped me fix them. I've also asked for some help and team member called James is mega helpful! EDIT update: I did something wrong and it was displaying the wrong widget for one of my products (my fault). The team member Rhenant was fab and fixed it for me really quickly. Thanks!! I've contacted the help support a few times (because I'm not technical at all) and have found them all to be 5* and super helpful. Update:

Sept. 1, 2023

Servicio de soporte es excelente (gracias Arven). En unos minutos me ha resuelto el problema que tenía.

Aug. 12, 2022

We love this app. It was easy to install, easy to use, and has been amazingly successful in collecting customer testimonials, and even some with photos attached of our products being used by our customers! The help and service Yotpo provides is fantastic. Sheen, Simoun, and the others are very responsive via chat, and are happy to make all of the changes I needed to my store's code.

Aug. 11, 2022

Great at gathering feedback and adding trust signals to your site. Helpful for customers to see other user ratings. Yotpo support (Jeorge was last agent) is excellent too if you need them (live chat, or collaborator access). Thanks Yotpo!

Aug. 11, 2022

The is app is great, it integrates very well with SMSbump, although I think the admin interface would can be better. The live support chat they use on the admin panel is very weak, for example if you open a new tab, the chat will be disconnected. With that being said, the tool and the support team are very helpful (Rein and Howell), they are very responsive and patients, and would connect to your store and fix any issue you will have. I recommend installing the app.

Oct. 7, 2022

Great customer feedback as always. Appreciate the quick response time and helpfulness when it come comes to minor tweaks and nuances.

Aug. 10, 2022

I was in need of help changing my email address and exporting my reviews today and Rhemy R. helped me do it all, with ease! I love this app!

Aug. 10, 2022

I was experiencing a little difficulty in setting up, I contacted support via chat and I must say, I am extremely impressed with Yotpo and especially Jesus Lorenz, the agent that helped me all through. Overall I got; 1. Immediate responses 2. He was patient in answering all my questions 3. His attention to detail was second to none 4. He went over and beyond in ensuring my issues were rectified without me doing practically nothing. Thank you Jesus Lorenz. You have made me fall in love with Yotpo. Please keep this up!

Aug. 10, 2022

The Support Team is top-notch! They are very helpful in getting things resolved for me. I'm a fan of Yotpo!

Aug. 9, 2022

So far, so good! We are still in the early implementation stages, but Yotpo has been very supportive to this point and we feel confident to continue with the platform.

Aug. 9, 2022

Used this app forever. Today I needed assistance adding a carousel and Doner had it done in minutes. Great service! Thank you guys!

Aug. 11, 2022

The best customer service! Yotpo helped us with an issue related to reviews not showing on our collection page. Within a few minutes, the representative was able to remedy the issue. I highly recommend Yotpo for your review (and much more) needs. Nick S. was extremely efficient in getting the reviews loaded correctly.

Aug. 8, 2022

I am loving how Yotpo has evolved to have so many add on components required for my website in one place! Their support is incredible as well. Shout out to Simoun Francis S for helping me with some coding that I was unable to do on my own! Highly recommend.

Aug. 8, 2022

Absolutely love that I'm able to send such seamless emails to my customers so that they can give us in depth reviews. Support is also amazing! Radley E was a great help. Thank you for the amazing app

Aug. 8, 2022

Support is extremely responsive. I dealt with Simoun Francis, who was knowledgeable, kind, and prompt. A slight hiccup at first was dealt with in moments, versus hours. Exceptional.

Aug. 8, 2022

great support from Joian, answered all my questions and helped me fix the star rating display. would recommend the app just based on customer service.

Aug. 6, 2022

Pour l'instant cela fonctionne en gratuit avec le support qui est très disponible. utilsé avec des thèmes shopify et app externes

Aug. 17, 2022

UPDATE: Love this app! The features they provide are great for generating social proof and increasing trust for our brand! Shoutout to both Djan and Warly at Yotpo for the wonderful customer service on 2 seperate occasions! They were both so helpful and friendly! I Had a few questions and needed some adjustments done to our website and both Warly and Djan provided us with all the info we needed (and more) as well as completed the tasks required quickly. Overall pleasant experiences!

Aug. 5, 2022

I just got the app so I can't rate it on how it works just yet but I can rate the customer service. Jeorge was extremely patience and helpful. He took his time and fixed all the issues I had. Thank you so much!

Aug. 5, 2022

I wanted to reposition the start rating on my products and Nick S. helped me fine-tune my theme in a matter of minutes- super support- highly recommended!