Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,132
chart
#294
All reviews
Review RSS Feed
March 19, 2026
cuidado con esta app te cobran si la instalas, sin usarla con pago de suscripción y no te dan respuestas claras mas que evasiones
Hi there! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
March 19, 2026
I had a very disappointing experience with Zendrop. Their product sourcing is unreliable—they often send back completely different items instead of what you requested, and only find the correct product after you push them again. Their prices are heavily marked up, which kills profit margins, and the limit of 20 sourcing requests per month is very restrictive if you’re actively testing products. On top of that, they frequently reject requests as “branded” even when there are no logos. Overall, it’s overpriced, inefficient, and not worth it—I wouldn’t recommend it.
Hi Joseph, Thank you for taking the time to share your feedback. I’m sorry to hear about your experience—I completely understand how frustrating this must have been. I’d like to provide a bit of clarification to give more context on what may have happened. Regarding product sourcing, our team always does their best to locate the exact item requested. However, there are instances where the original supplier is unable to provide the product. In those cases, we try to find the closest possible alternative to offer instead. If no suitable match is available, the request may be marked as rejected or failed sourcing. We aim to avoid that outcome when possible, which is why alternatives are sometimes suggested, and it’s completely up to you whether you’d like to proceed with them. After reviewing your account, it looks like some of the items couldn’t be sourced because the original links were no longer accessible. This can happen if the product is removed or restricted (for example, due to copyright issues) after the sourcing request was submitted. For more transparency, here’s a guide that outlines the common reasons why some products can’t be sourced: https://support.zendrop.com/en/articles/8176506-reasons-products-can-t-be-quoted I’ve also reached out to you via email so we can look into this more closely and find the best way to help. We truly value your experience and would really appreciate the opportunity to make things right. Warm regards, Darlene Zendrop Customer Experience Team
March 8, 2026
There is no free plan as the app tells you, you will get charged even if you have 0 products, getting in touch with anyone from zendrop is a hassle and they tell you to get your refund through Shopify while Shopify states the refund should come from them
Hi Adrinos, thank you for sharing your feedback. I’m really sorry for the frustration this situation has caused. I understand you were expecting a free plan, and I can see how the billing after the 3-day trial ending could have been confusing. I’ve personally reached out to you via email to learn more about your specific case so we can review what happened and help resolve this for you. — Shiza, Zendrop
March 5, 2026
Te lo digo asi de simple: No la uses, es una mierda y estafa. No me gusto la inferfaz asi que hice la prueba gratuita nomas y despues la desinstale. Un mes despues me llegaron cargos extra y me descontaron 29 aprox, por literalmente nada. Encontrar la forma de comunicarme con el soporte fue muy dificil y cuando finalmente lo logre bueno... te lo sintetizo: 1) Le interaron hechar la culpa a Shopify. 2) Me dijeron que sus politicas son muy indulgentes y los reembolsos solo los dan dentro de los 5 dias habiles (Nota: Habian pasado 12). 3) Me dijeron que 0 productos vinculados era = Gratis por mi plan, cosa que no es real. Entre otras cosas. No me creo que no haya mejores opciones. Esta intenten evitarla.
Hi Carlos, Thank you for taking the time to share your feedback. I'm truly sorry to hear about your experience and the frustration this situation has caused. That’s certainly not the impression we want anyone to have when using Zendrop. I’ve reached out to you directly via email as well because I genuinely want to help resolve this for you. In that message, I shared more detailed information about how our Usage-Based Billing (UBB) works and the activity we saw on the account. To briefly clarify here, Zendrop’s Shopify-installed plan follows a usage-based model where billing depends on the number of products linked to the account. Accounts with 0 linked products are not billed, while 1–20 linked products fall under the $29/month tier. For full transparency, I also included documentation in the email explaining this structure: https://support.zendrop.com/en/articles/9917574-understanding-usage-based-billing-for-zendrop-subscriptions-through-shopify That said, I completely understand that explanations alone may not address how you feel about the situation. My goal is to make this right for you, which is why I’ve already reached out with a proposed resolution. If you’re open to it, please check your email so we can continue the conversation and work toward a solution together. We truly appreciate you bringing this to our attention, and I hope we can turn this experience around for you. — Darlene Zendrop Customer Experience Team
March 2, 2026
They charged me $49 USD even though I didn't use it, never linked any products, didn't sell anything, I only installed it on January 28th and uninstalled it on February 1st. Again, I never used it and they still charged me. It's a rip-off. I want a refund, as it's not fair that I'm being charged for the $49 Plus plan that I didn't choose.
Hi Daniel! Thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
March 1, 2026
Products take forever to ship out. There is no support, and customers report poor quality. There is an issue with almost every order. Would not recommend these guys.
Hi Kate, Thank you for taking the time to share your feedback. I’m truly sorry to hear that you had a frustrating experience with your order and with support - that’s never the experience we want for you. I personally reviewed your account and was only able to locate an order from December of last year, and I don’t see any recent support conversations tied to your email. I’ve reached out to you directly via email so I can better understand what may have happened and work with you to make this right. Please know that our support team is available Monday through Friday, 9 AM to 5 PM EST, and we genuinely take concerns like yours seriously. We would really appreciate the opportunity to turn this experience around for you. — Darlene, Zendrop Customer Experience
Feb. 19, 2026
Unfortunately, I am very dissatisfied with Zendrop. Orders sometimes simply disappear from the system. In those cases, you have to clone the orders again and restart the entire process. This causes delays of several weeks, which is very problematic for both me and my customers. The support is also not very helpful. Most of the time you only receive standard scripted responses instead of someone actually addressing the specific issue. I had already experienced problems before and decided to stop using the service. They later offered me free months, so I thought I would give it another try. Unfortunately, nothing has improved. Overall, I am disappointed and cannot recommend the service in its current state.
Hi Flamur, we’re very sorry to hear about your experience and understand how frustrating this must be, especially with the delays affecting you and your customers. The issue you described is unusual, though it can sometimes happen when multiple stores are connected and disconnected. I’ve personally reached out to review your case and see how we can make this right. We truly appreciate you giving us another chance and hope we can improve your experience. Shiza, Zendrop
Feb. 16, 2026
My experience is horrible with zendrop Just started my dropshipping and got the 1 year subscription and response is slow. My first order is too late even after 6 days and it's not shipped. Support is slow and no one is following up. This is the worst decision I made to go with zendrop and im not gonna continue or use them again.
Hi Ahmed, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Feb. 10, 2026
It's not worth it!! The support is terrible and slow. They don't know there own theme! Forget chatting with a human, they never respond, its always the chat bot. After a day or two you get a mail asking a simple question and you are back to waiting another day. Standard answers like, it's on Shopify's side or its the browser cash is the answer to 50% of all issues. And I haver had many issues, and very simple as well. For two weeks I have asked how to change the color of the main menu!! The shipping time is not even close to what they promise. And I ship only to US. There is no flexibility what so ever on sourcing products. The sizing is not that exact.
Hi there, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Shiza, Zendrop Customer Experience
Feb. 3, 2026
Terrible app. Zero real customer support. Everything is ran fully by ai bots. Their POD section is just using Printful. All of their 5 star reviews are fake. Look at all the 1 star reviews and you'll see the real reviews.
Hi Eric, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Feb. 1, 2026
I installed the application yesterday and deleted it almost immediately. Despite this, I was charged $29. I attempted to find contact information for the company to get assistance or request a refund, but I was unable to locate any way to reach them. I am being charged for an app that I did not use at all. I was simply exploring different dropshipping apps to determine which one would be the best fit for me before making a decision. It is very upsetting to see this kind of business practice. As a result of this experience, I will definitely not be using this app.
Hi there, Ammar! I’m really sorry to hear about your experience - this definitely isn’t the kind of impression we want you to have, and I appreciate you taking the time to share your concerns. I just wanted to provide a bit of clarity based on what I see on your account, purely to help explain what may have happened. Our records show that Zendrop was first installed on April 13, 2025, which activated the 3-day free trial at that time. When the app was reinstalled on February 1, the system automatically generated an invoice since the free trial had already been used previously. Regarding support, I want to reassure you that our team is always here to help. We’re available Monday through Friday, from 9 AM to 5 PM EST. You can easily reach us directly through your Zendrop account, and this guide walks through the steps on how to do that: https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support I’ve also reached out to you via email so I can better understand your situation and provide more personalized assistance. I truly hope we can turn this around and give you a much better experience moving forward. Looking forward to connecting with you soon. -Darlene, Zendrop
Feb. 1, 2026
Hi Nicolsan, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. Shiza, Zendrop Customer Experience
Jan. 27, 2026
I signed up for Zendrop’s free trial and used it for 2 day. Somehow the account upgraded to a paid plan without my authorization, and billing has continued/attempted even after I uninstalled the app and followed the usual cancellation steps. I tried to downgrade it back but it wouldn’t let me either which is really weird sand confusing. I reached out to Zendrop support multiple times and have not heard back, which is unacceptable when billing is involved.
Hi there, I'm so sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be. — Darlene, Zendrop
Jan. 26, 2026
i want it restored i ask you deactivate it but i want it back been half a month no connection
Hi Hall, thank you for your interest in reactivating your Zendrop account. I’ve reached out personally to get more information so we can assist and get everything ready for reactivation. We’re happy to help reconnect your account and look into this for you. Shiza, Zendrop
Jan. 25, 2026
Placed an order for a single test product that cost over $40 with shipping. I was given a tracking code that when used 9 days after payment and not having received the item says that it has no info for the tracking number. When I communicated with the AI bot it kept suggesting to authorize direct contact with a tech, but wants to charge me $5 for the privilege. This was my 1st buy with them and was my test for quality, service and timeliness. Not very encouraging to use this supplier at all. It makes me sad since they were recommended.
Hi Brett, I'm sorry to hear the order shipment didn't meet your expectations. I've looked into your account and sent you an email with some specific details on what happened and what we'd like to do to make it right. We're committed to helping your business succeed, and I hope you'll give us the chance to improve your experience. —Darlene Zendrop
Jan. 20, 2026
Zendrop is no longer reliable and not worth the cost. We ordered two smart watch samples on December 11 and followed up every 10 days. Each time, we only received automated bot replies saying staff were unavailable and would get back to us. No one did. After waiting more than a month, we finally heard back from a human agent named Jamima, who told us the Chinese vendor had quoted the wrong price and that Zendrop would simply refund the money. This is unacceptable after ignoring us for weeks. This is also the third time we’ve faced similar issues with Zendrop. We run a jewellery and gift store, and our customers order items to gift loved ones. Delays and sudden cancellations seriously damage our business. Saying “we’ll refund you” after a month of silence is not a solution. We are on the Zendrop Plus Plan, paying $545 USD per year (around $815 AUD), and the value is terrible: No proper training or support as promised Product prices are too high to make profit Still need to write our own product descriptions The $99 prebuilt AI store is very poor quality and worse,Rather I would reccomend Shopify’s free themes like Dawn or Shine Zendrop may have been good years ago, but not anymore, especially heading into 2026. Support is unreliable, vendors are inconsistent, and the service does not match what is advertised. Recommendation to the new Entrepreneurs please Avoid Zendrop. Find your own vendors or use another platform.
Hi Jessica, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I can see that you've contacted us but weren't able to get connected with the customer support. Just a quick note to let you know, you can always request to speak with a human agent if you’d like to be connected to a real support representative right away. I'd like to get things sorted out for you, so I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Jan. 20, 2026
All of there 5 star reviews are AI. This is the worst website of all time. Zendrop auto-enrolled me into a paid plan without clear notice, hid downgrade options mid-billing cycle, and required unlinking products and contacting support to cancel. The AI support agent repeatedly deflected instead of resolving the issue. Be very careful installing this app. Or just dont install it don't waste your money and time.
Hi Rafael, thank you for taking the time to share your feedback. I’m sorry to hear about your experience. After reviewing your account, we see that your store has been disconnected from Zendrop since August, and there have been no charges or bills from us. I’ve personally reached out to you to better understand what happened and see how we can make this right. We take feedback seriously and would truly appreciate the opportunity to turn this around for you. Shiza, Zendrop
Jan. 20, 2026
Pésimo soporte técnico , mas de 14 horas y aun no me atiende ninguna persona real a la asistencia al cliente y eso que estoy pagando mensualidad , si eres de habla hispana , te aseguro que hay y habrá mejores opciones de proveedores
Store
Mi tienda
Using app
1 day
Hola Luis, gracias por tus comentarios. Intentamos localizar tu cuenta y contactarte, pero no hemos recibido ningún ticket desde tu correo en las últimas 14 horas relacionado con Zendrop. Es posible que hayas usado otro correo para comunicarte con nosotros. Me he comunicado personalmente para asegurarme de que recibas el soporte que necesitas y esperamos que nos des otra oportunidad para mejorar tu experiencia. Shiza, Zendrop
Jan. 15, 2026
I was charged by Zendrop for redownloading their app to try and see my old dashboard (I only ever had a sample order, never sold anything). I redownloaded the app and cancelled it minutes later and then noticed a charge on my card. When I contacted their customer support, they told me I was outside of the 'refund window' and that they were 'unable' to issue a refund as it wasn't fair to other users!?!? Avoid.
Thank you for sharing your feedback and i understand how it would have impacted that experience. We have reached out to you via email to assist you with this. Rest assured your concerns will be addressed and we will make sure to also relay this information internally and add your vote to it as a feature request. Excited to turn your experience around!
Jan. 8, 2026
Don't look at the average - scroll down to that last few reviews to see how bad this is. Insanely poor service. A misleading offer for $100 credits once I go through the 5 onboarding steps, but then buggy performance that didn't allow the app to register that I'd stepped through them all. When I finally argued enough with their bot to have the steps register, I learn that the "$100" they're offering is actually a $20 discount each month for five months. A lump sum of $100 in credit was what was expected, as it allows merchants like me to experiment with a new service without the risk of running up bills. Even Shopify sympathizes with my case, though they can't force an app to issue a refund. Shopify, you really need to institute better quality control, and simply put a stop to Zendrop's behaviour.
Hi there! Darlene here, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. Zendrop Customer Experience