Zendrop: AI Dropshipping & POD
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Never use this platform. They will charge you 79 yuan during the 7-day free trial period and refuse refunds under various excuses. There is no way to reach customer service or file complaints. It is a scam app. The items on it are more expensive than those on other drop-shipping platforms. I only signed up for their 7-day free trial, yet my money was deducted. They did not restrict product uploads within the 7 days, and their claim of a 7-day unconditional refund is nothing but empty talk.
Zendrop has been the worst experience I’ve had in 16 years of dropshipping. My first two orders were cancelled and one of the items they said they could ship in a different color (who wants a gray pumpkin when they ordered an orange one?) I thought I’d give them another try. Bad idea. They have charged me $360 for a $70 item. Also - everything is ran by AI so don’t expect actual help when issues like this arise. I’ve also had two packages from 3 week old orders not be delivered. I wanted to love Zendrop but I would avoid at all cost.
Dear Shellie, Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you’ve had, and we appreciate the opportunity to make things right. Allow me to share some details to help clarify the situation you encountered, as we truly value your feedback: - Fulfillment Pricing: We looked into the specific item you were fulfilling (product https://app.zendrop.com/product/3026594). The total cost of $346.79 reflects both the product price and the required shipping fees. We recognize that these costs can sometimes catch you by surprise, so we always display the full breakdown on the product page before an item is added to your store. We would be happy to share screenshots with you directly to clarify these details. - Canceled Orders: We want to look into why your orders were canceled right away. Please share the specific order numbers with us, and we'd be more than happy to check and investigate the root cause. - Support Availability: We completely understand the preference for speaking with a live person when handling complex issues. Our standard support hours are Monday through Friday, 9:00 AM to 5:00 PM EST. Outside of these hours, our AI assistant, Tessa, manages inquiries. When you request a human agent during off-hours, Tessa is designed to automatically queue your request as soon as you requested for human support so our team can connect with you as soon as our shift begins. We truly value your business and are looking forward to your reply so we can resolve these issues and provide you with a much better experience moving forward. –Darlene, Zendrop Customer Experience
Ladrones de dinero
Hola Herlin, lamentamos saber que tu experiencia con Zendrop te dejó con esta impresión. Tu feedback es importante para nosotros y nos gustaría entender mejor qué ocurrió. Me he puesto en contacto contigo directamente para conocer más detalles sobre tu experiencia y saber cómo podemos mejorar. Shiza, Customer Experience Team
This app hijacked my live store's active theme without my consent. Immediately after installation, Zendrop published its own demo theme and deactivated the theme I was actively running — on a live store with paid ad traffic pointing at it. For hours my customers landed on a completely wrong storefront: a purple "home and kitchen accessories" template with "Free Worldwide Shipping" and fake "LOW STOCK" banners, none of which belong to my brand. My real product page was buried under someone else's demo content. I genuinely thought my store had been hacked — I checked my users and payout account in a panic before realizing it was this app silently swapping my published theme. Session timestamps prove it: my recordings were normal at 2:38, the theme was replaced at 2:57, and I touched nothing in between. This was the app acting on its own. Publishing your theme over a merchant's active, live theme without an explicit, unmistakable confirmation is not a "feature" — it is reckless and it directly costs merchants money and trust. Any app that can silently replace what customers see on a store generating live sales is dangerous. I will not use a tool I can't trust to leave my storefront alone. Uninstalling. Do not auto-publish themes over live stores.
Hi there, Thank you for your critical feedback regarding the theme override on your storefront. I am deeply sorry for the panic, confusion, and disruption this caused to your live traffic and your business.I want to let you know that I have just sent a detailed message to your inbox so we can understand exactly what went wrong and help you resolve this. Please check your email when you have a moment, or feel free to reply directly here. –Darlene, Zendrop Customer Experience
Taking a minute to make people aware that these are probably fake reviews. The "wholesale" price you'd pay for most of these items are $5-$10 higher than retail prices anywhere else on the internet (like amazon and walmart). And you still have to add your margin and shipping costs. Plus there is a $29-$79 monthly app fee. I'm not really sure what niche would benefit from this site. Added after your response- your response is also a lie. I installed and UNinstalled the app in the last 3 days, not last year, and you have never reached out to me. Thank you for proving my point. "The recurring application charge status for Zendrop - Dropshipping & POD was updated to cancelled. August 6, 2026 at 2:07 PM EDT"
Thank you for your feedback. We reviewed our records and found that the store connected to this account has been disconnected from Zendrop since November 2025, with no active subscription or recent billing activity associated with it. I have also personally reached out to determine whether you may have used another Zendrop account so we can investigate further. Understanding the products and niche you were researching will help us identify any gaps in our catalog and overall experience. We appreciate any additional details you're willing to share. Shiza, Customer Experience Team
I just had the worst experience , Zendrop changed my theme to one of theirs without asking…and it remained after uninstalling the app i wanted to cancel the plan not to get charged, couldn’t get to it no matter what . Tried to deactivate the account , the button wasn’t there as the help documents suggested. It took 10 emails back and forth with support for the simple request of cancelling the billing and deactivating the account. They make everything difficult on purpose. Good luck finding their email. I found it on Facebook page…
Hi there, We are truly sorry for the frustrating experience you had while trying to deactivate your account and cancel your subscription. This is definitely not the standard we aim for, and we completely understand your frustration regarding the communication and billing difficulties. To ensure you are fully informed, we immediately investigated your case. This is not to excuse your experience, but to clarify that we found no record of a support ticket or in-app message from your account details in our system. For future reference, our official support channels and instant self-service options can be found directly through our Zendrop Help Center Guide (https://support.zendrop.com/en/articles/8514763-module-3-how-to-get-help-from-zendrop-support). Regarding your store's theme, Zendrop strictly does not have authorization or system permissions to access your Shopify account or alter your storefront design, so we are eager to investigate how this change occurred. We can confirm that your subscription has now been successfully canceled to prevent any charges. We have also sent a direct email to you so we can work together to turn this situation around and resolve any lingering issues. –Darlene, Zendrop Customer Experience
terrible responses and i want nothing to do with zendrop b.s.
Hi Joseph, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Why are they still charging me even though I no longer use their Zendrop platform and have removed the product link? You're a real scammer. You've been charging me money for three months and I have noticed it by then. You have to give it back!
Hi Rafael, we're sorry to hear about your experience and understand how frustrating this must feel. We’ve already reached out to you directly so we can review your account and work toward resolving your case as quickly as possible. We hope you'll give us the opportunity to make things right and improve your experience with us. Shiza, Zendrop
i dont have zendrop installed but yet it showing that i have a account can someone fix it please
Hi there, thank you for taking the time to share your feedback. We're sorry for the confusion regarding an error messsage that you already have an account, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene, Zendrop Customer Experience
Openning the app. It auto set me one product to the list that not exists, so I can not delete. I can't cancell the subscription due I have this misterious product imported and they forced the subscription and setted without consent. what the fuck. I don't even uses this app, I just was looking around
Hi Miura, We are truly sorry to hear that you experienced an issue with product deletion, which prevented you from canceling your subscription. We looked into your Zendrop account linked to your Miura Vault store, but we were unable to find any pending subscription on our end. We have sent you an email to get a better understanding of what happened so we can make things right for you. We look forward to hearing from you soon! -Darlene, Zendrop
Very Poor unaccountable customer service. I will revise my review once They do anything to resolve the poor platform experience, or will drop them and update this withe the continued lack of care they provide their customers.
Hi there, I'm sorry your support experience wasn't what it should have been. That's not the standard we hold ourselves to. I've personally emailed you to address your concerns directly and ensure you get the help you need. I hope you'll give us another chance to show you what Zendrop support can be. — Darlene, Zendrop Customer Experience
experience was horrible. I was testing my own shop and ended up having to refund because I realize I didnt have a supplier. better luck next time.
I am so sorry to hear you had such a frustrating experience while testing your store. It is completely understandable to feel disappointed, especially when realizing a critical piece like a supplier cannot provide the specific product. We have already reached out to you directly via email to help make things right and see how we can better support your next steps. Please accept our apologies for not attending to this right away; your feedback just reached us today; otherwise, we would have reached out much sooner. Looking forward to hearing from you. –Darlene, Zendrop Customer Experience Team Lead
They were telling me that they were going to charge me 79 per month starting on May 26 and I didn't authorize anything with my card
Hi there, We do apologize for the unexpected charges. We'd like to check on this and make sure it is sorted out for you. However, we can't find your account details on our end. Kindly reach out to my email, [email protected], so we can check that payment. We look forward to hearing from you. –Darlene, Zendrop Customer Experience
Very disappointed
Hi Rohan, thank you for taking the time to share your feedback. I'm sorry to hear about your experience, and I've personally reached out to you via email to understand what happened and see how we can make this right. We take this seriously and would love the opportunity to turn this around for you. — Darlene Zendrop Customer Experience
This company is a COMPLETE FRAUDULANT company. You can heed my words or not. Just a for instance, the Quantity of Products they put in your store is a Fictitious number, straight out of THEIR mouths.As told to me by Zendrop. They reaklly dont know what they have in stock.So this is the chain of Events. Your customer orders something because you show yiou have 100 in stock the order goes to Zendrop who actually has 0(Zero) in stock. Now what does that make you and your company look like??? You look like your company that you worked so hard to get going ,a SCAM STORE. If I could . I would gladly show you a Transcript of my conversation with a Live Zendrop employee, I GUARANTEE you after reading this transcript from beginning to end, You would not believe what you are reading. You will be shocked. And please, if anyone reading this, knows how I can post this Transcript, please let me know ASAP so I can prove this Review I am giving
Hi Gerhard, I'm sorry for the frustration this experience has caused, and I'd like to continue assisting you with everything you need, including the sourcing requests you submitted to our team. I understand this wasn't the outcome you were hoping for, and I can see why it left you questioning whether Zendrop is legitimate. I'm not writing this to make excuses, but to give you a clearer picture of how we operate so you feel more informed going forward. Zendrop is a dropshipping company, which means we work with a network of suppliers who fulfill products only after an order has been placed. We aren't the supplier ourselves - we partner with multiple suppliers to fulfill our merchants' orders. We've put together an article that walks through exactly how this works, and I'd encourage you to take a look when you have a moment: https://support.zendrop.com/en/articles/8167075-zendrop-inventory-how-does-it-work I've also reached out to you directly so I can help you further, share more details, and figure out how we can make your experience with Zendrop smoother moving forward. -Darlene, Zendrop
Prices are way to high including shipping
Thank you for your feedback. We understand that pricing is an important consideration. We focus on offering high-quality, better-made products, and each product is priced individually based on its quality and value. I've reached out to learn more about the specific products you were referring to, and I hope you'll give us the opportunity to make this right. Shiza, Customer Experience Team
Un timo. Me han cobrado si usarla, cuando dicen que puedes probarla gratuitamente es mentira. El cobro lo hacen desde shopify, el reembolso lo has de pedir a Zendrop directamente, en Zendrop no figura que me hayan cobrado nada.
Hola Emovio, gracias por compartir tus comentarios. Lamento mucho la frustración que esta situación te ha causado. Entiendo tu preocupación y puedo ver cómo el cobro después de que finalizara el período de prueba de 3 días pudo haber sido confuso. Me he puesto en contacto contigo personalmente por correo electrónico para conocer más detalles sobre tu caso específico, así podemos revisar lo ocurrido y ayudarte a resolverlo. — Shiza, Zendrop
Thank you for sharing your feedback. We're sorry to hear that you had a negative experience with us. I have personally reached out to you so we can better understand what happened and learn how we can make things right. Your experience is important to us, and we'd appreciate the opportunity to discuss your concerns and work toward a resolution. Shiza, Customer Experience Team | Zendrp
Hi, I noticed I was charged for Zendrop after the trial ended. However, I am not using the app anymore and have already switched to another supplier. I cancelled the subscription immediately and would really appreciate a refund for this charge if possible. Thank you for your help.
Thank you for your feedback. We reviewed your account and found that Zendrop was installed and uninstalled on the same day, and the notification was related to the Usage-Based Free Subscription. We've reached out personally to better understand your experience and would appreciate the opportunity to make things right. — Shiza, Zendrop
We’re truly sorry to hear about your negative experience. Your feedback is very important to us, and we’d like the chance to make things right. Please reach out to us directly at [email protected] or [email protected] and we’ll do our best to assist you further. Customer Experience Team
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