All reviews

Rating Breakdown

  • 5
    82% (7,953 ratings)
  • 4
    14% (1,374 ratings)
  • 3
    2% (176 ratings)
  • 2
    0% (39 ratings)
  • 1
    1% (108 ratings)
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1 / 5 Share

Dec. 22, 2023

Clothes and shoes, little else.

Store

My Store

Using app

5 days

Developer Reply

Thanks for sharing your feedback. On this we have reached out to you via email to get this sorted out.

1 / 5 Share

Dec. 11, 2023

Product costs are over double that on aliexpress or alibaba. Why bother? To add: - Handling/processing times take DAYS. Add that onto long shipping times and you've got unhappy customers - Support staff take days to respond - Sourcing staff don't care that their prices are double when questioned

Store

Lushify

Using app

17 days

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for sharing your feedback here. Can you please reach out to us at [email protected] and we'll be happy to assist you with this.

1 / 5 Share

Dec. 11, 2023

I received my first order November 24,2023 and is now December 11,2023 and the shipping information has not yet updated since November 30,2023. Is about to be 3 weeks and my customers still haven't received their order. I'm not sure what's going on, but is not a good feeling maintaining a business when your shipping times is not as promising. I can understand if at least there's any updates, but there's no sign of my customers receiving their products. At this point I'm debating waiting to pause my store until I have another drop shipping app that works with my store.

Using app

5 months

Total reviews

2

Average rating

3.0

Developer Reply

Thanks for sharing your feedback here. We have reached out to you via email to assist you with this and will make sure to assist you with a resolution.

1 / 5 Share

Dec. 5, 2023

Vendem produtos que não tem no estoque e ficam enrolando você, fiz mais de 200 pedidos de um produto e mesmo tendo o plano mais caro deles, eles não se importaram em ter agilidade e simplesmente atrasou toda a minha operação em mais de duas semanas. os atendentes não preocupam com o cliente e tentam só distrair você do problema, pior experiência da minha vida. Tirando os atendente Molly e Jo, ótimas profissionais. Não recomendo a nenhuma pessoa que realmente queira ganhar dinheiro!

Using app

4 months

Total reviews

3

Average rating

3.7

Developer Reply

Thanks for sharing your feedback. We have reached out to you via email to assist you with this.

1 / 5 Share

Nov. 16, 2023

no la recomiendo

Store

A&L

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for sharing your feedback with us. We have reached out to you via email to assist you with this.

1 / 5 Share

Nov. 3, 2023

la app no me esta permitiendo importar articulos a shopify

Store

Mi tienda

Using app

About 5 hours

Developer Reply

Thank you for sharing your feedback with us. On this we have reached out to you via email to assist you with this. Excited to get this to a resolution.

1 / 5 Share

Oct. 19, 2023

I have spent over a year sourcing unique products specifically for my store with another drop shipping agent, only to find out that when I switch from my current dropshipping agent, all the products I want to import to Zendrop, I have to send individual messages for every sourcing/import request to make sure it's kept private. This is not user friendly at all. Surely Zendrop should automatically keep it private unless it's already listed? This needs sorting out on your back end.

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.

1 / 5 Share

Oct. 17, 2023

Garbage they couldn't give me an explanation on why they couldn't deliver to the third biggest city in the U.S in there own words "We regret to inform you that, at this time, we are unable to ship to the countries you've mentioned. We understand your interest and we are actively working on expanding our shipping capabilities" ? doesn't make sense glad it was a free trial but that goes to show you these people just want your money , super high shipping fees bad customer service and overpriced.

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. On this we have reached out to assist you via mail. Excited to get this to a resolution!

1 / 5 Share

Oct. 25, 2023

Shipping with Zendrop has been frustratingly slow, often taking more than two weeks. We've also had issues with lost items during shipping, and it's a hassle to get refunds – we have to keep reaching out. Frankly, Zendrop's shipping management feels pretty disappointing, almost like dealing with sellers on AliExpress. We shouldn't have purchased the annual membership. So, we've made a call to switch things up and move over to Dropshipman. It seems like a more reliable and budget-friendly option for us.

Using app

3 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Oct. 5, 2023

Using app

3 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your review. To assist you with this, we have reached out to you directly via email to get details on the issue and assist you with a resolution. Excited to assist you.

1 / 5 Share

Oct. 4, 2023

overpriced

Store

Zenbagy

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.

1 / 5 Share

Nov. 21, 2023

Ever since I started with Zendrop their ability to import products from Aliexpress has been broken. You cannot import items properly. I was told for 4 days that IT was working on it. This company only wants your $79 a month. Stay away if you need to import from Aliexpress. They say they have faster shipping because they source with certain vendors but this is not true. My orders still took over 20 days to receive. They gave me Free Plan Plus to change my review to a 5 star but after doing so and using there service it is still worse than any other service I have tried. I will stick with Dser's

Using app

About 1 month

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for your feedback on this! Austin from our team has reached out to you via email to assist you with this. Excited to get this to a resolution.

1 / 5 Share

Aug. 29, 2023

We have tried this plugin for 3 days. The publishing process of a product within our store was working fine in the beginning but then it broke all of a sudden. We tried to reach their support without any success. They have an AI Bot which is useless as you cannot create a ticket and eventually, we never had any meaningful communication with them. We cannot imagine what might happen with the orders when the basic functionality (import and publish a product to your store) doesn't work. The funny thing is that they market the service with the label 24/7 support. We would say 0/0 support in our case. We tried to uninstall and install the plugin as we thought that this could fix our issue but it didn't.

Using app

4 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. To assist you with this Austin from our team has reached out to assist you with this. Looking forward to assisting you with this and getting this to a resolution.

1 / 5 Share

Aug. 6, 2023

I wanted to try the 7 days free trial, but they charged me immediately. Please refund. WHY WOULD YOU SAY FREE 7 DAYS TRIAL IF YOU CHARGE IMMEDIATELY???? WASTING MY TIME!!!!!!!!!!!!!!!!

Store

My Store

Using app

About 1 month

Developer Reply

Thank you for bringing this to our attention and we apologize for the inconvenience. To assist you with this, we have reached out to you directly via email and have canceled the charge as well. Looking forward to hearing back from you and assisting you with this.

1 / 5 Share

July 24, 2023

J'ai été facturé pour un abonnement annulé pendant la période d'essaie de 7 jours. Je suis en attente d'une réponse pour un remboursement. En espérant que ma demande sera valider et que j'obtiendrai mon remboursement de 73,63€. Je ne peux donc pas donner d'avis favorable tant que je n'aurait pas d'explication pour la facturation de mon abonnement annulé. Je tiens a ajouter qu'en me rendant sur la rubrique "Besoin d'aide" de Zendrop, le site me demande de me connecter et quand cela est fait il me dit que l'adresse email et le mot de passe ne correspondent pas (même en ayant changer le mot de passe via leurs solution "nouveaux mot de passe")

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us and our apologies for the inconvenience surrounding this. To assist you with this we have gone ahead and reached out to you via email. Excited to get this to a resolution.

1 / 5 Share

July 19, 2023

Infelizmente não tive boas experiências com esse app, não está a ser compatível, não consegui trabalhar com ele, gostaria que os desenvolvedores a melhorar o app

Using app

About 2 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your feedback with us. To assist you with this and discuss your feedback in detail we have reached out to you internally to understand your feedback and share it with our team to improve Zendrop. Excited to assist you with this! -------------------------------------------- Obrigado por compartilhar seu feedback conosco. Para ajudá-lo com isso e discutir seus comentários em detalhes, entramos em contato com você internamente para entender seus comentários e compartilhá-los com nossa equipe para melhorar o Zendrop. Estamos ansiosos para ajudá-lo com isso!

1 / 5 Share

July 19, 2023

Overpriced Shipping for EU, and many products have disappeared from my Import list after a while, without medoing anything. Definetly wouldn't recommend

Using app

28 days

Total reviews

1

Average rating

1.0

Developer Reply

We are sorry to hear that your experience with Zendrop was less than ideal. We have reached out to your email to assist you with this and will make sure to work with you to a resolution on the imports and the shipping cost issue. Looking forward to getting this to a resolution and elevating your experience with Zendrop.

1 / 5 Share

July 17, 2023

Zendrop just took $69 AUSD for my pro plan, I was trying to upgrade to a plus plan and try the free trial but it instantly took money. If zendrop can refund this I’ll try again but I’m canceling until I get my money back.

Using app

9 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for bringing this to our attention and our apologies for the inconvenience. To assist you with this, we have reached out to you directly to get this to a resolution and updates on the refund. Excited to get this to a resolution and get you started with Zendrop!

1 / 5 Share

May 19, 2023

Hopefully you read the lower star reviews before reading the paid 5 start reviews. The product provided are few and far between with the majority being low quality. The US provided products are even worse. Its seems the company is only interested in working with individuals that already have a high volume drop shipping company. Take note, when signing up, the promotion for "this is the only time you will see this" promotion is predatory and a low moral advertising tactic. The per-set-up shopify store is a mess, disorganized, and takes a lot of work to straighten out. They will also insert really weird contradicting promotions on your store I.e.. "Free shipping" then on the checkout there will be a counter for your customers that reads "$160 more for free shipping" thats a bait and switch. All the learning curriculum is out dated. all the pod casts are over 2 yr old. Marketing has changed since then. Their return policy is no standard at 5 days once you press checkout say goodbye to that money. This is sad, Its a great concept, just the execution seems lack-luster. Accountability and a full refund would have been a great way to redeem yourself Zendrop.

Store

Celtic

Using app

12 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there! Thank you very much for the honest and transparent review. Zendrop's COO of Zendrop reached out to you over the weekend to touch on all of your points here and issued a full refund for the bad experience you've had overall. We're constantly working on improving the platform, and your feedback will help us do exactly that.

1 / 5 Share

May 12, 2023

ich werde noch 2 Wochen warten bis der Bestellung kommt. - wann erhalten meine Kunden Trackingnummer? -wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer? -Keine Video vorhanden - Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress? -Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel? - Ich habe eine Mail geschrieben ich hoffe ich erhalte schnell eine Trackingnummer für meine Kunde? wenn ich so viel Zahle dann erwarte ich mehr als die Kostenlose app die ich gerade am Testen bin. wie gesagt ich teste noch Zendropp jedoch wünsche ich mir das Sie meine anliegen entgegen kommen danke voraus

Store

AlGari

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for the review. These are great questions, I'll try to address them one by one: - wann erhalten meine Kunden Trackingnummer? a. Your customers will receive a tracking number as soon as the order is fulfilled and shipped. On this, I can see that the order is in the process of being packaged and sent over to your customer. -wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer? b. The delivery can be tracked as soon as the order is shipped. When the order will be tracked a tracking number and link will be generated for you and the customer. -Keine Video vorhanden c. The videos are available for some products but not all within our catalog. You can always order a sample product and create videos and creatives around this. Our goal is to ensure the quality of the products to the customers and with over a million product catalogs, it is hard to manage creatives. That is why we leave it to the customers. - Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress? d. For $79 we offer trendy products, auto fulfillment, Zendrop Academy, Unlimited orders per month, Chargeback management, and $100 order credits that can be used to fulfill the products from Zendrop. -Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel? e. For the sample or any orders we take only the cost and shipping of the product. While we'll be happy to offer these for free, with thousands of stores it will not be a scalable option for us. We appreciate your feedback on this and would ensure to offer the best service to our customers!