Zendrop: AI Dropshipping & POD

Sept. 19, 2025

This app had a lot of potential, but it's hard to make any profit now. Every time a customer wants a refund, Zendrop doesn't refund the product the you. Which means you lose money every time someone asks for a refund. As they can't send the order back to the supplier, since it's in China, which would take a lot of time and money. Sending it to myself isn't ideal either, because that destroys the whole purpose of dropshipping, + shipping costs aren't worth it considering the original prices of the products. Besides that, the customer service isn't great either, you're talking to people that don't speak English and use a translator, and can't get anything done since they don't work at Zendrop at all, but just answer basic questions, so they don't have any rights or tools to do anything.

Sept. 11, 2025

intente trabajar pero no me aparecia el tema en la web desisti de esta app

Sept. 4, 2025

Invoice #311400617500003 is wrong. I did not use the Zendrop - Dropshipping & POD. Please change the invoice. BR

Aug. 21, 2025

This company is complete BS. Nothing but issues upon issues. And to top it off with their extensive track record of inconveniences, they charge PREMIUM for below-average quality products. Want to use the $200 credits you gained as a sign-up bonus? Sure no problem. They'll only allow you to contribute 10% of it towards their already overpriced cost of goods. Do yourself a favor and get in contact with a real sourcing agent. Not these rip offs. If you don't know how, take the initiative and youtube it. Literally guides out there.

Aug. 20, 2025

intentioanlly difficult to cancel subscription and uninstall.. extremely difficult to work with the support and no clear answers given as to whether i am actually unsubscribed or not after countless emails back and forth. the ap itself seems ok, but not great. so i went with an alternative however support here cannot tell me if i will continue to get billed, and cannot deactivate my account, and send me an email asking for my email address..? its just crazy how backwards they are in refusing to cancel my subscription and pretend to be confused as to my intentions to cancel.. poor support

Aug. 2, 2025

This app zendrop cost me a lot of time granted I am new to this and maybe they saw me coming... I installed the free version unbeknownst to me it took over so many permissions all of my inventory I couldn't access I couldn't send emails I couldn't look at analytics nothing would work and I had no idea it was this app thanks to the Shopify AI I got it figured out.

July 10, 2025

Zendrop’s Shopify app description is not truthful — especially the claim that you can: “Build your brand by adding your custom branding to your orders.” That line is completely misleading. I subscribed to the $79/month Plus plan specifically for this feature. But once I paid, I was told that actual custom branding (like custom packaging or logo printing) is not included unless you apply to a separate “Private Agent Program” — which requires 10+ orders/day or $15,000/month in sales to even qualify. This is nowhere mentioned in their app listing or pricing page. What you actually get with the Plus plan is just a thank-you card, not proper branding. This is a textbook bait-and-switch tactic. The feature that convinced me to subscribe was locked behind undisclosed restrictions. I did receive a refund after escalating the issue, but this kind of marketing should not be allowed on the Shopify App Store. If you’re a new merchant trying to build a brand: be careful — this app does not deliver what it advertises.

June 19, 2025

Worst one to deal with, they changed the pricing amid of getting orders. Good luck, fulfilling your orders as they will bill you on monthly basis just to fullfill them, which they never did in the past.

June 7, 2025

I've found this company almost impossible to work with effectively. If there are too many variations I can't import them into Shopify, and the alternative is so time consuming. You would think Zendrop could create a simple download CSV file for easy manipulation and management of imports. I've run into a ton of technical glitches where things don't work like they are supposed to. I added products that were supposedly fulfilled by Zendrop to my shop, but when it's time to fulfill the orders I'm told I have to link the product, but the link product button doesn't work. I've tried several ways to get help, but it's all AI bots now and all I get are instructions given in the chatbot but there is no way to talk to a live person. Also, the instructions I was given with the "self help" article didn't work. But again, no way to actually talk to someone. The only way I can talk to a real person and that is if there is really a person on the other end is through email, so even though I have orders I need fulfilled there is no way to fulfill them and there is no one I can talk to about fulfilling them. If Zendrop is a real company, they need to keep real people available to answer questions when we need them answered. I had such high hopes, but with so many issues, and no support, I'll have to find another dropshipper who actually feels the need to take care of their customers when help is needed.

June 4, 2025

I've had a consistently disappointing experience with Zendrop to date. The customer service is poor, and the fulfilment standards are well below expectations. Multiple customer orders have needed to be refunded due to inconsistencies in product quality and colour. What’s not made clear upfront is that a single order may be fulfilled by multiple suppliers, leading to mismatched items arriving with the customer. In cases where only part of the order is incorrect, Zendrop will only refund the item that is wrong—even though the entire order has to be refunded to the customer, as it no longer meets their expectations. This leaves the seller to absorb the full cost of refunds, lost ad spend, and a damaged customer relationship. The support team is extremely limited—I’ve spoken to the same few agents repeatedly—and unfortunately, they’ve offered little resolution or accountability. They do not have a complaints process so you are stuck in a loop of tickets and chats. Even worse, some customers received items made from materials that didn’t match the product listing, suggesting there’s no quality assurance process in place. (was supposed to be memory foam as listed, item arrived with cotton filling and I was told thats ok as it was "memory cotton" wtf) Overall, the platform lacks transparency, reliability, and proper support. I would strongly recommend working directly with vetted AliExpress suppliers instead to avoid the added fees, poor communication, and lack of quality control that has come to define my experience with Zendrop. AVOID

May 30, 2025

Scammers! DO NOT USE! I installed the app with the promise of 7 days FREE Trial, but as soon as i linked my first product they charged me and refused to refund! I only found out when i saw the bill from Shopify that says: Zendrop - Dropshipping & POD (Uninstalled) $29.00 Then i contacted them, but they REFUSE to refund on the ground that "5 days period for refund request expired". How can i not miss the 5 days period if i never expected to be charged in the first place!!! I'm going to report that scam crocks to Shopify

May 28, 2025

Zendrop charged me twice for the Plus plan and then downgraded my account to Zero. I received no features I paid for. Support ignored me until it was “too late” to refund. I was promised benefits and got nothing. Terrible support, broken billing system.

April 15, 2025

Extremely Disappointed with Zendrop's Decline in Service I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating. My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence. On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video. What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it. And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place? Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support

March 21, 2025

5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.

March 5, 2025

Bug de compte, impossible de dl l'appli, le service client me fait tourner en rond depuis plusieurs jours

March 2, 2025

Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your dropshipping partner or work over there. I don't think it is now a company that is drophipping partner-centric.

Feb. 17, 2025

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

Feb. 4, 2025

billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing

Jan. 13, 2025

die produktsuche ist grauenhaft. produktbilder sind unscharf, nicht von allen seiten fotografiert, oft nicht alle vorhandenen varianten fotografiert. die branding karte ist unscharf und macht beim kunden eher einen schlechteren eindruck, als einen guten. ausserdem kommen immer falsche produkte zu den wörtern die man in der suchleiste eingibt. Bspl. bei yoga kleidungen kommen normale tshirts die nichts mit sport zutun haben.

Jan. 7, 2025

scam