Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.5
feedback
828
chart
#111
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July 31, 2024
For how overpriced their plans are, their customer service is disappointingly poor. It's like talking to a rock, and it feels like your reality is being gaslighted. If you report any issue with their service, despite following all the steps, they insist that their service is always right and the issue is likely on your end. They then proceed to tell you to follow the same steps you've already mentioned you've completed. After that, they transfer you to another representative who simply repeats the previous response. I swear, their chatbot is more helpful and intelligent than any of their "human agents." It makes me question who's the human and who's the bot. Update: this is my 2nd and last review before unsubscribing and deleting the app. After submiting the first review, one of their customer support emailed me that they're saddened about my experience and asked me to respond with my questions so they can assist me to make up for it. I was patient and did as told, never heard back. Way to add insult salt to the injury. If "their actions never match their words" was a company. Update 2: beaware! I just clicked downgrade and after 2 attempts at making me click the wrong button to stay subscribed, they kept me subscribed anyways! They make it hard to downgrade.
We are sorry to hear that your experience was less than ideal. We have reached out to you via email to assist you with this.
May 6, 2024
Don't get fooled by their advertisement. It will take 7-9 days for them to hand over your order to a random career, and the career will take another 10-15 days to deliver your orders. the tracking number they provide to your customers is not working and the link is always showing there is no data assigned to the tracking number. They send a link to your customers, but you have to find the tracking number manually and track it on another page and inform your customers manually! Your customers will not be happy at all!
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April 20, 2024
Issue with integrating app to shopify, I am certain its shopify causing this issue however Zendrop cannot assists to fix this issue as they are saying its shopify who is at fault, but shopify is blaming Zendrop, wasted over 8hr dealing with this issue and still not resolved
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March 29, 2024
Never Ever Again! My journey with Zendrop, filled with anticipation for a business boost, morphed into a narrative speckled with delays and financial drains: - Delivery Delays: A staggering 95% of my customer orders arrived at least two weeks late, shaking the foundations of customer trust and satisfaction I had worked hard to build. - Financial Loss: The delay epidemic resulted in a domino effect of refunds, culminating in a $2800 loss in one week, a significant hit to my operational budget. - Customer Support: The mantra "it's out of our control" became a recurring theme in communications with Zendrop's support team, echoing over 100 times without offering solid solutions or assurances. - Operational Inefficiencies: These issues bring to light critical questions about what Zendrop genuinely controls if quality, delivery times, and process management seem beyond their grasp. This experience underscores a need for reliability and control in the dropshipping arena—qualities that are non-negotiable for any business aiming to thrive.
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March 12, 2024
Cant see what products you provide or product prices without paying.
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Feb. 25, 2024
If i could make 0 l would, the app is terrible, you are writing that it ships to many countries in fact i added some produczs to my store and tested if it sends to my location or not, and it did not, i tried Germany, i tried USA and i tried Georgia, non of them is working so if you are not sending in the main countris of the world than what the point lf the app? Thanks that did not bought premium, i am not recommending this app if you want to start droppshiping
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Jan. 18, 2024
Disappointed that i have to pay and subscribe to a plan first in order to get a quote of an item that im currently doing 50-100units a day. I have no problem paying for subscription, just trying to see if this fulfillment is worth the pay and switching over from different suppliers. I would NOT recommend it for an advance dropshipper if you are seeking alternatives.
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Oct. 19, 2023
I have spent over a year sourcing unique products specifically for my store with another drop shipping agent, only to find out that when I switch from my current dropshipping agent, all the products I want to import to Zendrop, I have to send individual messages for every sourcing/import request to make sure it's kept private. This is not user friendly at all. Surely Zendrop should automatically keep it private unless it's already listed? This needs sorting out on your back end.
Thank you for sharing your feedback on this. We have reached out to you via email to assist you with this. Excited to get this to a resolution.
July 17, 2023
Zendrop just took $69 AUSD for my pro plan, I was trying to upgrade to a plus plan and try the free trial but it instantly took money. If zendrop can refund this I’ll try again but I’m canceling until I get my money back.
Thank you for bringing this to our attention and our apologies for the inconvenience. To assist you with this, we have reached out to you directly to get this to a resolution and updates on the refund. Excited to get this to a resolution and get you started with Zendrop!
July 8, 2025
Worst communicators. You dont even get a refund without an argument, even after providing adequate evidence to support your refund request. Dont feel supported by these guys at all...
Nov. 22, 2022
Haven't used it that much, mainly searched through all of their inventory but the selection isn't nearly as much as they proclaim to have and shipping products on low weight/low priced products are ridiculously high.
Hi there. Yes, inventory is one of the biggest challenges when it comes to dropshipping. We do have indicators on the product listings to help mitigate that but we don't actually know about the inventory situation for every single product until our team in China goes to place an order. This is something that we're actively working on improving but we do business with thousands of factories which makes it very difficult to know the inventory situation for 500k different products. For shipping, the pricing is just really high in general right now, but we're very confident that the pricing overall is extremely competitive. I'd love to discuss this in more detail so please don't hesitate to shoot me an email at [email protected]. I hope to talk to you soon!
Nov. 13, 2022
PLEASE BE AWARE: This app steals all product information from your store, including full descriptions for their own personal use as soon as you quote a product - it shows up on the zendrop site for everyone's use - costumer service is pretend bot, not humans and the cherry on the top - THEY KEEP YOUR CREDIT CARD INFORMATION and you can't delete it!!!
Hi there! We don't steal any product information -- the only thing we do is allow users to import public products from AliExpress using links (this pulls the description, images, etc). These listings are then made public on our platform which is standard and the same process applied to the hundreds of thousands of products currently in our catalog. We do have a bot that helps you resolve the most common issues but we 100% have real humans answering question from 9 AM (EST) to 5 PM (EST), Monday through Friday. You can have your credit card deleted by requesting that from our Customer Success team, but we have had a few complaints about it not being something you can do yourself which we are currently working on adding. That's simply a lack of functionality that we're correcting. I'm going to reach out to you via email here shortly to dig into these items in more detail. I hope to talk to you soon!
Oct. 18, 2021
disappointed, still waiting for my orders to be send to my customers, they wrote 1-3 days to ship, its been 2 weeks and still counting for some of my orders to be processed, my orders on Aliexpress are faster than this App, lucky me i don't pay for it. Disappointed, another app with fake reviews. My order are not sent yet!! i made the review on 12/10 we are on 18/10.
Hi there! We want to start off by saying we're very sorry to hear about this delay with your orders. This is not something that happens often, in fact, it's very rare. Regardless, we will do everything we can to make sure this is taken care of for you as quickly as possible. We see that our Customer Success team has already been in contact with you regarding the delayed orders. They're looking into the cause of the delays, and are making sure that everything is shipped out as soon as possible with the highest priority. Please feel free to reach out to [email protected] should you have any further questions, comments, and/or concerns. He's always more than happy to help.
Aug. 14, 2021
- Update got a sample order and the quality and packaging is similar or worst than other platforms I used. Put the items side by side and there is not difference of quality. Also, this service charge you monthly and plus it charge you more per item the thank you letter didn't come with the order. Absolutely horrible. I will give up on this service it sucks. - Update: Brad and Joshua are helping get through our issues and for that I change my mind and make this a 5 star for now. Old Experience: I am so disappointed with this app. I had a great plan to migrate everything to Zendrop. I started with the free plan and everything was going smooth. Then I sign up for the pro plan and everything started to go down hill from there. the Aliexpress import featured stop working. Then customer support was discussing logistics with me told me that a 25 CM plush that could get compress will cost 28 dollars for shipping and that turn me off so hard. Here is the ridiculous logistic they were showing me: https://app.zendrop.com/product/499933 if you see the product link the 25 CM and the 70 CM shipping is almost the same. which is insane because the weight is totally different and their size well of course 25 CM and 70 CM can't compare. I though they had a flat rate of $6 or $9 for the express shipping but they started to give different shipping rates. I was starting to wonder why would I pay 49.99 a month if their shipping is so expensive. After that things got even more weird they have other products for the same size with the flat rate but only mine the one that sell a lot was different in terms of shipping that was a little fishy in my opinion here is a item that is bigger but they charge way less for shipping. https://app.zendrop.com/product/18661 I hope they get their logistics together and solved this because this is the reason I downgrade to a free plan and planning to go to another platform at the moment. I told the customer girl to give me a reason to stay but she didn't have one so I left. I am willing to turn this review to 5 stars if they do the right thing and fix these issues
Hi there! We're really sorry to hear that your experience hasn't been great since you upgraded to the Pro plan, but we appreciate you taking the time out of your day to leave us your feedback. Yes, we unfortunately ran into an issue with the AliExpress import feature recently. A hotfix was released, but there are still some issues, and our development team is hard at work doing everything they can to correct everything as quickly as they possibly can. For the shipping cost, we're actually in the process of making some changes there to be more transparent with all of our users so there are going to be some products that haven't been updated since we have hundreds of thousands of products in our catalog. When we started Zendrop, we thought a standard shipping fee was the best way to do things, but we’ve realized that in order to provide full transparency to our users, we want to provide accurate product and shipping pricing as best we can. The total price is the same as before, but now you get a better sense of the cost for products and shipping individually. With that being said, all of these things are being worked on, and we're doing everything we can to complete them in a timely manner. We'd really love for you to give us another shot, and provide us with an opportunity to make this right for you. Please feel free to shoot our COO, Brad, an email at [email protected] so he can help sort you out. Talk to you soon!
Jan. 26, 2021
I tried this app to fulfil one of my orders firstly the price they quoted was 3x the price on aliexpress. They state they have high quality products which is acceptable for a slightly higher cost but 3x the price of the same item coming from china? Kept my order under processing for a week & after wasting my one whole week they stated can not fulfil the item and give their silly reasons. Probably the only good thing about this app is their support which replies very quickly. So not recommended.
Hi there, thanks for leaving us a review! We do get a lot of inquiries similar to yours about pricing here at Zendrop, so we'll try to provide an explanation to that here as succinctly as we can. When you go on Ali Express to compare pricing, typically the pricing you're looking at is a price that includes 30-45 day+ shipping times. We know that this is not the type of service you want to provide for your customers, so we offer transparent and up front pricing with quality shipping times right off the bat. If you go on Ali Express and select a reasonable shipping time, you'll find that often times the price of that product now jumps to 2 - 3x the price that is listed on Zendrop. To address your concern about processing times, our usual processing time is 1-3 days but on rare occasions, it can take a couple of days longer than that since we are purchasing products from thousands of factories, shipping them to our warehouse, quality checking them and then processing and shipping orders. We're sorry to hear you had a less than perfect experience and we want to make it right! Please shoot an email to [email protected] and we'll make sure we get to the bottom of this and help you experience the beauty of Zendrop!