Zendrop: AI Dropshipping & POD

Jobelle assisted with my request very quickly and was able to answer my question. I really appreciate the quick response regarding my Zendrop product inquiry.

I had some questions to help me on my first try at an ecommerce business and all of my questions were answered quicky and with a friendly rep. Thank for all the help!

Very Professional and Great Customer Service.

The customer support at Zendrop is surreal, they're available whenever and always a great help!

Very friendly staff and the user experience is very good. Prices are competitive and the shipping times are quick.

I had an issue with my account no where in the training did I see you have to use the same login as the shopify. They figured out how to fix it and was really fast and efficient helping resolve the issue.

Easy and quick to get started

the best supplier for dropshipping

Exceptional Service and Expertise from Juan Review: I had the pleasure of working with Juan on Zendrop, and I must say, his service and expertise exceeded all my expectations. Juan demonstrated an exceptional level of professionalism and dedication to ensuring that my experience with Zendrop was smooth and efficient. Not only did Juan go above and beyond to address any concerns or questions I had, but he also provided valuable insights and guidance on optimizing my dropshipping strategy. His deep understanding of the platform and the industry as a whole was evident in every interaction we had. Furthermore, Juan's communication skills are top-notch. He was always prompt in responding to my messages and was incredibly patient in explaining complex concepts in a way that was easy for me to understand. Thanks to Juan's assistance, I was able to streamline my dropshipping process and achieve better results than I ever thought possible. I highly recommend Juan to anyone looking for a dedicated and knowledgeable professional to support them on Zendrop. He truly is a valuable asset to the platform. Gary NJPH Best Selling

I was using another software that we've all heard of before...won't mention the name. I was frustrated by how complicated it was and I was being up-charged for so many additional features it was becoming expensive. I was hearing about Zendrop a lot on YouTube and decided to make the switch. BEST DECISION EVER. Im serious, if you are using anything else besides Zendrop you are missing out!. Zendrop is the EASIEST, MOST AFFORDABLE, AND SIMPLY THE BEST.

The service team was very professional and quick to respond, they helped me with a customer complaint and made sure that my customer is satisfied and they issued a full refund for customer satisfaction. This a great partnership between an online business and zendrop :)

Very easy to use the app and fulfill orders, also great customer service! Would recommend.

Super easy to navigate, and has amazing extra features.

there are a lot of different products and its really easy to use! Customer service is also really helpfull if you have a specific problem. five stars

De bons produits, un service client de grande qualité et à votre écoute. Je suis ravis de travailler avec Zendrop et leurs équipes. Un grand merci au support client qui m'a accompagné jusqu'à la résolution de mon problème d'expédition.

Great App. Awesome Support. The Import feature is very helpful, but doesn't work sometimes.

*Changed my 1 star review to 5 stars!* My business partner and I launched our dropshipping online clothing store and decided to use Zendrop Pro as our supplier. At first the features of the Zendro Pro, were exactly what we were looking for, especially since they promise faster shipping than AliExpress and Alibaba, which was one of our main concerns, and the AliExpress import tool! Since the quality of the Zendrop Men's Clothing catalog is pretty limited we found the flexibility of this tool to be amazing. We can use products from the direct Zendrop catalog and import products from AliExpress for our store! However, we have ran into some issues as we are launching, such as long waits for sample products (leaving us concerned that it will take long for our customers as well) and shocking and unfortunate lack of quality for some of the items ordered from the Zendrop catalog (the sweaters looked so good in the images but what we got was nothing near it). However, the main reason why I am leaving this review is because of a situation I had with a specific sample order. My business partner and I are being very selective on which products we want to publish on our store and therefore on which products we sample. We decided to sample the "Double Stitch Jeans" and 2 days later we got a message from Aldrin, Zendrop staff. Turns out the product we ordered is out of stock and they had another item that was similar and wanted to confirm with us if that item was okay. My partner and I inspected the image sent and noticed some strings on the pants that were not shown on any of the pictures of the original product. We, therefore, asked Aldrin if the pants had strings and he replied no that the strings were on the jacket of the model. However, when I received my item on April 29th, 12 days later, it turns out that the pants did come with the strings. I messaged Zendrop that I received a product that I did not order. I expected top notch customer service from them, but was disappointed. Cyril responded to my message asking for my order number and picture of the product. I responded to her with that information but also informed her of the situation that I was told there would be no strings. I also told her that I looked at the product listing and they had recently updated the product listing putting that it’s out of stock and ADDING the image that Aldrin sent me. I told her clearly that the picture was not there beforehand. I explained to her in detail that it may seem as if I got the product that was listed, but that was not the case because the pants that I intended to order did not have any strings and this picture was uploaded afterwards. Furthermore, I was told that it did not have strings! which is the only reason why I confirmed the order. If not, I would have not confirmed it. Cyril proceeded to responded with messages like "Upon checking they are same as the product that you ordered" "the product that you ordered and the product you received are the same" After providing screenshots of my conversation with Aldrin and a screen recording of me clicking on the link of the picture of the similar product that was NOT the original product, she responded with "The product listed matches what you received. Our logistics team sent a photo for you to confirm if we can reship a similar product. This ensures we meet your needs precisely. Thank you for your cooperation and understanding in this matter." I never felt more gaslit in my life. She then proceeded to tell me that based on their polices, I would not be able to get a refund, which you know what at this point I was like whatever. It is what it is, they obviously do not care about the mistake being made and the fact that she is trying to make it seem like I ordered the product that I wanted, when based on all my evidence it was obvious that I did not! Therefore, I finally asked "is there any accountability from Zendrop on the fact that I was told that there would be no strings on the product but there was?" She replied with a screenshot of the image they added AFTER they found out it was out of stock and said "Here is the product listing on Zendrop that is the only proof that I can provide" I then responded "Did you see my screenshot where Aldrin said there were no strings?" She finally responded, "Apologies for the confusion caused." Why did it take this long for them to apologize? They were so quick to defend themselves and make it seem like there was no problem. My friend and I are still willing to work with Zendrop for the time being, but unfortunately at this point we are already looking towards going onto another provider if this is the type of service we will continue to receive. UPDATE: I'm honestly glad that I left this review and have been in contact with Austin from Zendrop who reached out in response to this review. His help has been amazing! I was refunded for getting the wrong item and has been super accommodating. This is the type of customer experience that I expected from being a Zendrop Plus Member and I'm glad they've been able to provide that! The only thing is that some ordered products have been taking longer than expected to be shipped, but hopefully we'll be able to work something out on that! I'm super excited to continue doing business with Zendrop.

Purchased Plus Subscription which had a few kinks but the staff was so helpful and understanding. Thank you Zendrop I look Forward to working with you for a long time!

good service, and a helpful team with fast support.

Amazing customer service. Very quick to respond. the team are fantastic and awesome