Zendrop ‑ Dropshipping & POD
Zendrop: #1 Shopify dropshipping app. Start free.
Rating
4.8
feedback
9,685
chart
#46
All reviews
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May 12, 2023
ich werde noch 2 Wochen warten bis der Bestellung kommt. - wann erhalten meine Kunden Trackingnummer? -wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer? -Keine Video vorhanden - Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress? -Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel? - Ich habe eine Mail geschrieben ich hoffe ich erhalte schnell eine Trackingnummer für meine Kunde? wenn ich so viel Zahle dann erwarte ich mehr als die Kostenlose app die ich gerade am Testen bin. wie gesagt ich teste noch Zendropp jedoch wünsche ich mir das Sie meine anliegen entgegen kommen danke voraus
Thank you for the review. These are great questions, I'll try to address them one by one: - wann erhalten meine Kunden Trackingnummer? a. Your customers will receive a tracking number as soon as the order is fulfilled and shipped. On this, I can see that the order is in the process of being packaged and sent over to your customer. -wieso kann die Lieferung nicht verfolgt werden? bin aktuell auch andere app am testen dort sehe ich bis es bei Kunden ankommt und app ist kostenlos. und bei andere Dienstleistung erhalten Kunden sofort eine Trackingnummer? b. The delivery can be tracked as soon as the order is shipped. When the order will be tracked a tracking number and link will be generated for you and the customer. -Keine Video vorhanden c. The videos are available for some products but not all within our catalog. You can always order a sample product and create videos and creatives around this. Our goal is to ensure the quality of the products to the customers and with over a million product catalogs, it is hard to manage creatives. That is why we leave it to the customers. - Ich zahle für Zendrop Monatlich 79 Franken was bieten Sie mehr als Aliexpress? d. For $79 we offer trendy products, auto fulfillment, Zendrop Academy, Unlimited orders per month, Chargeback management, and $100 order credits that can be used to fulfill the products from Zendrop. -Ich darf eine Musterbestellung machen jedoch es ist auch Kostenpflichtig weil Sie keine Video machen aber warum Zahle ich so viel? e. For the sample or any orders we take only the cost and shipping of the product. While we'll be happy to offer these for free, with thousands of stores it will not be a scalable option for us. We appreciate your feedback on this and would ensure to offer the best service to our customers!
April 6, 2023
so far so good It isn't threatening, defamatory, or being left in exchange for an incentive. If published, we may include additional details about your store to help merchants read relevant reviews.
March 24, 2023
Unfortunately, it was not possible to chrck how it works. Everything is fine, but there is no transaction.
Hi there! I'm sorry to hear that you weren't able to test out Zendrop the way you would have liked. In order for me to understand how that happened, I'm going to reach out to you via email. I hope to talk to you soon.
March 16, 2023
Estou aprendendo a usar, portanto ainda não é possível da minha parte realizar uma avaliação mais assertiva tendo em vista que apenas estou começando a usar.
Understood completely. We are extremely confident that after you give the app a try, and test out all of the features, you'll find that it's a fantastic tool to help you in your dropshipping journey. I hope in time you have a 5-star experience!
March 7, 2023
Zendrop's system is preventing me from downgrading. Zendrop's system also doesn't use my sign in when your system forces me to submit a request. so when we are forwarded to submit a request we are not logged in. Your system then says you haven't received the request and to check email. Email says sign up for new account because your system doesn't let us logged in peoples be logged in when submitting a request. Then we have to go back to the support place and login then attempt another request. 1 out of 7 attempts seems to have submitted. But then another email response of please create an account. It has been over 4 business days since the suppossed successful request with zero communication from Zendrop. Further trying to frustrate us into leaving it alone and not downgrading. Forcing us to come to email and complain. Forcing us to come here and review. 2 days from now i will submit at better business. This is lawsuit stuff.
Hey there! I'm really sorry to hear about your issue being able to properly and efficiently submit a request for help. This is not at all the way we have intended this to work, and we're always doing everything we can to improve the support flow. I'm going to shoot you an email to dig into this with you asap. I hope to chat with you soon.
March 1, 2023
Cant seem to get in contact with support, trying to work out product pricing showing in a different currency. But without any support for three days now. App seems to have limited functionality and can not find options to make these changes myself.
Hi there! I'm really to hear about the issue you're having with support. I'm not sure why that is at the moment since we've been all caught up this week, but I'm going to shoot you an email directly to dig into this. I hope to talk to you soon!
Feb. 14, 2023
is a very very a varasity of equvilent to one hundred divided by the perimiter equeals pain ful zwendrop
Hey there, I don't quite understand what you mean by this, but would love nothing more than to connect and figure out what your pain points are. Please shoot me an email at [email protected] at your earliest convenience so we can go over any pain points you're currently facing!
Feb. 8, 2023
Looking Useless where is the damn Live Chat Support. and to import a product first you will have to start selling without knowing the product price, shipping cost HOW THE HELL will i decide my profit margin. No Automatic Fullfilling for FREE version is nonsense.
Hi there! Just letting you know that I attempted to reach out to you via email, but have not received a reply yet. I'm going to try again as I'd really love to dig into this with you. I hope to talk to you soon!
Feb. 6, 2023
well on;y installed the app now. so can't really say something, maybe request reviews once you have noticed it being used for awhile
Hey there! I totally understand where you're coming from. The new user experience is extremely important, and we've actually gotten some really great feedback from our users who are just starting out. A lot of them wait to complete the onboarding flow 100% until they've had a chance to feel the platform out. I wasn't able to catch your contact info, but please don't hesitate to reach out to me via email at [email protected]. I'd love to discuss this with you, and hopefully turn your 1-star experience into a 5-star experience!
Feb. 23, 2023
Subject: Disappointing Experience with Zendrop Fulfillment Agency I am writing this review to express my deep dissatisfaction with the services provided by Zendrop Fulfillment Agency. I recently started my business and thought I could trust Zendrop to handle my fulfillment needs. However, my experience with them has been nothing but disappointing and frustrating. I had received my first 10 orders, and I immediately forwarded them to Zendrop for fulfillment. However, to my surprise, I received an email from Zendrop stating that they were not able to fulfill my orders because they could not find the product and were unable to find a similar product. I was completely shocked as I knew that the product was readily available on Aliexpress. As a result of Zendrop's failure to fulfill my orders, I had to go to my customers and explain to them why their orders could not be fulfilled. It was an extremely embarrassing and unpleasant experience. I had spent a lot of money on advertising and building up my business, only for it to be let down by Zendrop's lack of professionalism. What's worse is that Zendrop's customer service was terrible. They did not provide any solutions or alternatives and left me and my customers stranded. The lack of communication and transparency was truly appalling. In conclusion, my experience with Zendrop has been a complete disaster. They did not do what they said they would do, and their actions left my business looking bad and with a poor reputation for customer service. I would not recommend Zendrop to anyone looking for a reliable and trustworthy fulfillment agency.
Feb. 3, 2023
shipping cost is ridiculous. I did a test purchase and cost is only 13.30 and with tax that put me at 14.62 with tax and on shopify the sipping was 4.90 on my shop, but when i went over to zendrop to check my order i see them charging 18.06 for shipping ......wtf
Hello, I just shot you an email to hopefully clear this up for you. I believe the price you're referring to in Shopify is the price your customers are going to pay, but would love to dig into that with you. I hope to hear from you soon!
March 14, 2023
i cannot be more unsatisfied! ..................................................................................................................................................................................................................................
I'm really sorry to hear that you're not satisfied with your overall Zendrop experience. I'm going to reach out via email email shortly to hopefully help turn that around.
Jan. 14, 2023
Product selection is okay, they stated the Chinese New Year cutoff was the 10th, submitted the order the 7th and still not finished processing, thats over a week. Customers will not be happy. Support is extremely difficult to contact. Would recommend other apps for beginners.
I just sent you an email earlier this morning to touch base on the issues you've been facing since using our platform. I hope to hear back from you soon!
Jan. 4, 2024
Up until recently, Zendrop has been a good company. Once the Holiday season hit and we started to get more orders, Zendrop dropped the ball completely! Only a very few customers have received their orders. All the orders I have been helping to track have been lost in the wind. I can't seem to get a straight answer as to where their packages are. My advice is that if you have an item that is selling in your store, be sure to have some on hand already because it will not ship out in time or possibly not be received. As a business, you depend on the manufacturer to help on their part.
Jan. 9, 2023
no one is replying i m trying to connect no one is there what about world class support and not even a single reply i have made the 2 times payment and they dont give trial as well every promise on website is false i want my money back asap.
I shot you over an email yesterday in hopes of connecting and working through your pain points. I look forward to hearing back from you soon!
Jan. 8, 2023
precisa investir na plataforma para começar usar e pra que esta começando fica complicado, poderia pelo menos ter um limite pra testa 7 dias não da nem tempo de chega o produto no cliente e ter um feedback
If you'd be willing, I'd love to have a conversation with you about this to hopefully turn your experience with Zendrop around. Please shoot me an email at [email protected] at your earliest convenience. I hope to chat with you soon!
Dec. 29, 2022
Complete unprofessional and incompetent app. At what should be the height of my business and the holidays, they hold no inventory and out of stock of every single product I’m selling which I find hard to believe. Do not use this app not reliable at all. Will hurt your business. Just lost a bundle sale cuz of their incompetence which I forgave so I tried to move to another product to advertise but I made sure to check inventory of the item and they’re all out of stock. Got picture proof, if necessary.
I just shot over an email in hopes of getting this cleared up. Looking forward to hearing back from you soon!
Dec. 16, 2022
They are only intrested in selling their plan. Its almost imposible to contact them. Its better to use cj dropship.
Thanks for the transparent review! I promise this is not the case, but want to touch base with you, and hopefully turn your experience around. I just shot you an email. I hope to hear back from you soon! UPDATE: Actually, it doesn't look like the email address we have on file is valid. Please shoot me an email at [email protected] when you can. Thanks!
Dec. 11, 2022
the worst costumer service I have ever seen, If you are a small seller they simply don't care about you!
I'm really sorry to hear you haven't had a great experience with our Customer Success team. I really don't know what happened there exactly (we had a hiccup with delays in support responses due to an influx of new sign ups), but we provide the same level of support to each and every one our sellers regardless of where they're at in their dropshipping journey -- 0 orders or 100 orders, we're all in this together! I truly hope that your experience has improved.
Dec. 8, 2022
Horrible app that steals your money once you try to get into a free trial. It will take money directly from your bank account even before the free trial ends and will not even give you the promised month for paying.
Hi there. Sorry to hear about the early charge! Zendrop would never steal money from anyone, this sounds like a payment processer error. If you haven't already, please reach out to support.zendrop.com. Someone from our awesome Customer Success team will help you out.