Zendrop: AI Dropshipping & POD
Dropshipping & print on demand suppliers: 1M+ products, fast
Rating
4.3
feedback
1,166
chart
#386
All reviews
Review RSS Feed
Feb. 23, 2026
This review is specifically for Zendrop’s customer support. As a new dropshipper, I was exploring different products, apps, and workflows, and during that process I ran into a payment-related issue while trying Zendrop. What stood out to me the most was how professionally and patiently the support team handled everything. The entire experience felt smooth, respectful, and genuinely supportive. Every concern was addressed with clarity, and the guidance I received made the whole situation much easier to understand and resolve. A special thanks to Tessa and Jobelle for their assistance — their polite communication, quick responses, and willingness to help truly made a difference. It’s rare to come across such well-managed and customer-focused support. Highly appreciate the effort and the positive experience.
Using app
8 days
Total reviews
1
Average rating
5.0
Thank you so much for this incredibly thoughtful review - we truly appreciate you taking the time to share your experience! It means a lot to hear that our support team was able to make your journey as a new dropshipper smoother and more manageable. We’re especially glad that Tessa (our bot) and Jobelle were able to provide clear guidance, quick responses, and the kind of respectful, supportive assistance that made a real difference for you. Your kind words motivate us to keep delivering the best support possible. Please remember, we’re always here whenever you need assistance - we’re happy to help every step of the way! -Darlene, Zendrop Customer Experience
Feb. 20, 2026
Regardless of the difference between our time zones, I still appreciated the level of promptness and acknowledgement with back-and-forth correspondences to ensure the fulfilment team can proceed to resolve and complete in prep for shipment. My initial queries were quite technical with regards to how Zendrop works and I was surprised to the promptness in the responses containing detailed steps to follow. The information helped me understand the back admin better with the linked products.
Thank you so much for your kind review, we truly appreciate it! We’re glad our team could provide prompt, detailed support to help you move forward confidently. Wishing you continued success, and we’re always here if you need us! -Shiza, Zendrop
Feb. 20, 2026
worked pretty easily
Thank you for your review, glad to hear it worked pretty easily that’s exactly what we aim for! Thanks again for sharing your experience, and we wish you continued success. -Shiza, Zendrop
Feb. 19, 2026
As a new user of Zendrop I had an issue that needed to be resolved. After sending screenshots and other information, I was pleasantly surprised to receive a phone call from Darlene. Surprised because I live in Australia. Darlene resolved the issue in a professional and friendly manner. She also assisted me with further information to assist me. I was very happy with the Zendrop support.
Thank you so much for sharing your experience - we truly appreciate your kind words! We're glad to hear that the issue was resolved smoothly and that you felt supported throughout the process. It’s great to know you were happy with the assistance I provided, and please remember that we’re always here whenever you need help. Don’t hesitate to reach out anytime - we’re happy to support you on your Zendrop journey! -Darlene, Zendrop
Feb. 19, 2026
Zendrop has been a game changer for my store. The product sourcing is simple, shipping is much faster than most suppliers, and the platform is very easy to use. It definitely helped me run my business more professionally. Highly recommend for anyone doing dropshipping
Thank you so much for the amazing feedback! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Zendrop has been a game-changer for your store and that you’re finding the sourcing process, shipping speed, and platform ease of use helpful for running your business more professionally. We’re always here to support you, so please don’t hesitate to reach out anytime you need assistance. Wishing you continued success in your dro -Darlene, Zendrop
Feb. 19, 2026
We installed zendrop to have a look at the products and fulfilmment options. The app did not offer too many products in our niche, so we uninstalled again. To close the account we had to contact support, the replies were super fast and the follow up was amazing. Very good support. Shiza Latif was extra proactive in following up our topics. Thank you.
Hi Claudius, thank you so much for your valuable feedback. We always strive to add as many products as possible that align with the merchant’s niche. We truly appreciate suggestions and feedback, as they help us improve and grow. We’re glad to hear you received great support, and we wish you continued success! -Zendrop
Feb. 18, 2026
My experience with (Jo) has been more than satisfactory. I had a problem recovering my Zendrop account, and they recovered it perfectly for me. Now I can operate with their free plan and work with the Auto Fulfilment plan in the future
Thank you so much for sharing your experience! We’re really glad to hear that Jo was able to help you recover your account smoothly and get you back on track. It’s great to know you’re now able to continue operating on the free plan, and we’ll be here to support you whenever you’re ready to explore Auto Fulfillment in the future. Don’t hesitate to reach out anytime you need assistance - we’re always happy to help! -Zendrop
Feb. 18, 2026
Straightforward processes and very helpful team when assistance is needed. Having a smooth relationship so far.
Thank you so much for your kind words! We truly appreciate you sharing your experience - it means a lot to us to know that you find the process straightforward and our team helpful. We’re glad to hear everything has been smooth so far, and please remember we’re always here whenever you need any assistance. -Zendrop
Feb. 18, 2026
I LIke Zendrop. I have tried and still use a few other dropship suppliers but I have had the best experience with Zendrop. I think any criticisms levelled at them are universal to all the dropshippers (processing and shipping times, refund policies etc). Personally I find their customer service very helpful and responsive.Also, for us, linking products to our store is easier on Zendrop than any others we have used.
Thank you so much for the thoughtful feedback. We truly appreciate you taking the time to share your experience! It means a lot to hear that Zendrop has stood out among other suppliers you’ve used, especially when it comes to ease of product linking and the support from our customer service team. We’re always here to help and will continue doing our best to support you as you grow your store. Don’t hesitate to reach out anytime you need assistance - we’re happy to help! -Zendrop
Feb. 18, 2026
Awesome
Thank you for leaving us 5-star review. We are really glad to hear you find our platform awesome. We wish you continue success ahead! - Zendrop
Feb. 17, 2026
They solved my problem no cap took a while but I got an answer
Thank you for your feedback! We’re glad to hear that your issue was resolved and that you received the answer you needed. We truly appreciate your patience, and please know that we’re always here to assist you whenever you need support. -Zendrop
Feb. 17, 2026
parece muy didactica y en shopify te van ayudando a utilizar y adecuar la app al sistema.
Hi there! Thank you so much for your kind feedback. We’re really glad to hear that you find it educational and that Shopify helps you easily use and adapt to the system. We truly appreciate you taking the time to share your experience. If you ever need any guidance or have questions along the way, please know that we’re always here and happy to assist you. -Darlene, Zendrop
Feb. 12, 2026
Zendrop has been a game changer for my Shopify business. Their team is extremely responsive, professional, and always on point whenever I need help with fulfillment, tracking updates, customer issues, or product questions. What I like most is how fast their support is — they actually solve problems instead of giving generic replies. The platform is easy to use, orders process smoothly, and it’s helped me scale up my store a lot faster than I expected. If you’re serious about dropshipping and want a supplier/app that makes fulfillment way easier while keeping your customers happy, Zendrop is 100% worth it.
Thank you so much for such an amazing and detailed review! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Zendrop has been a game changer for your Shopify business and that our team’s responsiveness, professionalism, and hands-on support have helped you manage fulfillment and scale more smoothly. We’re especially glad to know that you value how quickly our team works to provide real solutions. Please know that we’re always here to assist you whenever you need support, and we’re excited to continue being part of your growth and success. -Zendrop
Feb. 11, 2026
Great app as it allows sourcing for products outside of their menu item as well, which is very helpful. Navigation in the app is also easy. Overall, it was a great experience, would definitely recommend it.
Hi Mohammad, thank you so much for your valuable feedback. This is exactly what we strive for. We wish you continued success ahead!
Feb. 10, 2026
Good app
Thank you for your feedback! We’re glad to hear that you’re enjoying the app. Please know that we’re always here to assist you whenever you need support. -Zendrop
Feb. 8, 2026
Thank you so much for your positive rating! We truly appreciate your support and are thrilled to hear that you’ve had a positive experience with Zendrop. We’re always here to assist you whenever you need us and look forward to continuing to support your growth. -Darlene, Zendrop
Feb. 7, 2026
Zendrop customer service team is extremely knowledgeable, I have been working with Tessa, who have been very helpful, polite, and patient. I hope Zendrop knows how valuable she is. There have not been an issue, that she was unable to help me with. Zendrop is new user friendly but you still need to do you do diligence to understand the processes of Zendrop. Thank you Tessa for all your help. I am very grateful.
Thank you so much for your thoughtful feedback! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that Tessa has been so helpful, patient, and knowledgeable - she’ll be very happy to know her support made such a positive impact. Your kind words mean a lot to our team. We’re also glad you find Zendrop user-friendly, and we appreciate your note about doing due diligence to understand the processes - that mindset goes a long way toward success. Please know that we’re always here to assist you whenever you need support. Thank you again for trusting Zendrop! -Darlene, Zendrop
Feb. 6, 2026
Received great customer service when it came to my subscriptions. The issue was resolved promptly and I was given a clear understanding of the resolution. Zendrop customer service agents were extremely helpful.
Thank you for sharing your experience! We’re glad to hear that our team was able to resolve your subscription concern promptly and provide clear guidance throughout the process. We truly appreciate your kind words and want you to know that we’re always here to assist you whenever you need support. -Darlene, Zendrop
Feb. 6, 2026
Without a doubt, Zendrop is the best fulfillment service ever in the ecom space. I was already satisfied with Zendrop before joining the Private Agent program so naturally everything elevated once I did join. Their team is extremely professional and on top of everything from answering my questions to fulfilling my orders. I look forward to my continued collaboration with Zendrop and hope to scale with them towards our goals.
Thank you so much for such an amazing review! We truly appreciate your kind words and are thrilled to hear that your experience has been even better since joining the Private Agent program. It’s great to know that our team’s professionalism and support - from answering questions to order fulfillment - has made a real difference for you. We’re always here to assist you and are excited to continue collaborating and scaling together toward your goals. Thank you for trusting Zendrop! -Darlene, Zendrop