All reviews

Rating Breakdown

  • 5
    83% (8,398 ratings)
  • 4
    14% (1,403 ratings)
  • 3
    2% (184 ratings)
  • 2
    0% (42 ratings)
  • 1
    1% (130 ratings)
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4 / 5 Share

March 15, 2022

Very good customer support. Processing was 1 day late (happened twice). Ran into some billing issues but it was quickly resolved! I think it's a good app to use but still isn't 100% optimized due to the lack of available products.

Using app

About 1 month

Total reviews

3

Average rating

4.7

Developer Reply

Hi there! Thanks so much for the kind words and feedback. Our estimated processing time is 1 to 3 days but can sometimes take a big longer. We have hundreds of thousands of different products in our catalog. I would love to touch base with you on what products you were looking for. You can easily add products by using our import feature. Please don't hesitate to reach out to me via email at [email protected] so we can get this sorted out. Cheers!

4 / 5 Share

Aug. 18, 2021

Zendrop is an awesome platform. It's very easy to use and I prefer it compared to basically all competitors. 4 stars for now though because there are a couple of features I would like to have which would save a lot of time. It is for example not possible at the moment to edit orders that were automatically imported from shopify. Even before they were fulfilled or before they were paid. A support ticket system that's on the website would be great as well instead of emailing the support every time you want to change a small detail. But otherwise it's great and the customer support especially is very friendly, responsive and helpful.

Using app

About 3 years

Total reviews

2

Average rating

4.5

4 / 5 Share

March 25, 2021

I had an emergency question early in the morning and they replied back in less than 30 mins. Also, everything that they say about shipping times and re-packaging items is correct. I'm so glad that I chose to go with zendrop. They really understand your needs and have put systems in place to help with that.

Using app

7 months

Total reviews

1

Average rating

4.0

Developer Reply

So glad to hear it!