All reviews

Rating Breakdown

  • 5
    98% (103 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (4 ratings)
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5 / 5 Share

May 28, 2025

After trying several AI chatbots over the years, I've been using Zipchat for almost two years now, and I can confidently say it's the best AI chatbot out there. Its flexibility in responses and the remarkably human-like quality of its interactions are truly impressive.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2025

Customer service just got a major upgrade thanks to Zipchat AI Chatbot+. We’re handling more inquiries faster, and the WhatsApp flows have increased our repeat customer rate. A total game changer for our store! ✅

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 22, 2025

This app has been a game changer for us. Zipchat AI Chatbot+ not only handles customer inquiries efficiently but also helps us stay connected through WhatsApp campaigns. Our response times have never been faster!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

May 21, 2025

Ottimo sistema. È più di un ChatBot: è un vero e proprio "collega". Gestisce i clienti in modo quasi impeccabile. A volte, come un vero e proprio umano, sbaglia, ma altrettanto impara

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 21, 2025

Zipchat AI Chatbot+ is a game changer! It’s like having a 24/7 customer service rep that never misses a beat. The WhatsApp automation flows are seamless, and the AI responses are spot-on. This app has definitely increased our response times and customer satisfaction. Highly recommended! ✨

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 18, 2025

I was a bit skeptical at first but Zipchat turned out to be one of the best apps we’ve added to our store, it started answering customer questions and helping close sales almost immediately. It handles repetitive support questions, saves us time, and improves the customer experience. Also, Carlo and Luca have been amazing, super responsive, helpful, and genuinely care about making sure we’re getting the most out of the app. Highly recommend!

Using app

About 2 months

Total reviews

4

Average rating

4.3

5 / 5 Share

May 9, 2025

ZipChat have been great. Very easy to set-up and you can add corrections/knowledge bases etc. Helps with sales a lot and also customer support

Store

Nuvio

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 29, 2025

The app works great. I love the integration with Whatsapp and the endless possibilities of personalizations inside the campaign manager. If you want to scale up your business, this is the app for you

Using app

27 days

Total reviews

13

Average rating

5.0

5 / 5 Share

April 25, 2025

Amazing Experience! Using ZipChat has been an absolute game-changer for me. The app is super intuitive and easy to use, and I genuinely love how smoothly everything works. Whether it's the design, features, or overall functionality—everything just clicks. I’ve had an amazing experience so far and highly recommend it to anyone looking for a top-notch chat app! Montreal, Canada

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2025

Zipchat is a game-changer. It’s incredibly easy to set up and instantly lightens the load for your customer service team. I’ve tested a few competitors, but Zipchat’s AI consistently delivers more accurate answers and better support for visitors. Excited to see what features come next!

Using app

42 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2025

consigliata

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2025

cool feature and really helpful for my business

Store

Amalfa

Using app

31 minutes

Total reviews

5

Average rating

5.0

1 / 5 Share

April 18, 2025

spammed me by sending me an email not to use their competition. After I recently signed up for their competitor. Stalkerish marketing at its finest. Couldn't care less if they actually offer a good product, I can't recommend a company that uses shady marketing practices. I can only imagine what they'd actually be doing with my data if I used them...

Using app

3 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for taking the time to share your thoughts. To clarify, no one on our team “spammed” you. What happened is that one of our sales reps came across your store, thought it looked great, noticed you were using another product, and reached out to the publicly listed email to start a conversation. That’s not shady — that’s exactly what good outreach looks like. We always aim to be respectful, direct, and relevant. As for Zipchat itself: this review doesn’t reflect the actual product or experience we provide, which is what this platform is meant to showcase. Zipchat is trusted and loved by thousands of users, and we take data privacy extremely seriously. Security is not just a priority — it’s a fundamental part of how we operate. We stand by our product and our approach, and we’re confident that anyone who tries Zipchat for what it truly is will see the difference. — The Zipchat Team

5 / 5 Share

April 2, 2025

very efficient. i like it.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 26, 2025

Zipchat AI has been a great addition to our business. It’s incredibly responsive, sounds natural and human, and does a fantastic job recommending products to our customers. Training the bot was surprisingly easy, and the customer support team has been nothing but helpful. Highly recommend!

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 5, 2025

Très bon service à la clientèle et excellant produit!

Using app

23 days

Total reviews

8

Average rating

5.0

5 / 5 Share

March 4, 2025

I started using ZipChat AI to handle customer inquiries on my Shopify store, and I’m beyond impressed with the results. Setting it up was incredibly easy, and within minutes, it was already handling questions and engaging with visitors in a natural, human-like way. One of the biggest benefits I’ve noticed is the instant response time—customers no longer have to wait for answers, which has significantly improved engagement and even led to more conversions. The AI is surprisingly smart, understanding a wide range of questions and providing accurate, helpful responses. I also love the built-in analytics tools, which help me track conversations and see where I can improve my store’s customer experience. Plus, the chatbot runs 24/7, meaning I never miss a potential sale, even outside business hours. Overall, ZipChat AI has made a huge difference in how I manage customer interactions. It’s reliable, user-friendly, and truly makes running an online store easier. If you’re looking for a Shopify chatbot that actually works, I highly recommend giving it a try!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 25, 2025

The AI is incredibly accurate and does give me good conversion results. Also support has been helpful

Using app

About 2 months

Total reviews

6

Average rating

4.7

5 / 5 Share

Feb. 6, 2025

This app is truly amazing! Not only is the quality of the responses from the start exceptionally high, but the customer service is next level. They are quick to reply and efficient at fixing issues or adding suggested features. Sincerely, it’s one of the best apps we've tried in the Shopify App Store and we’ve tested a lot!

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 29, 2025

Abbiamo iniziato a usare ZipChat per il nostro shop online per migliorare il supporto clienti. L’installazione è stata semplice e l’integrazione immediata. La chat risponde alle domande più frequenti in maniera pertinente, riducendo il carico sul team - Assolutamente consigliato!

Using app

2 days

Total reviews

1

Average rating

5.0