Zipchat AI Chatbot & Live Chat
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Great support and easy to use. Our team loves the ease of it and how our customers are getting help 24/7 without actually having to help them. We also love using this for our B2B and B2C sites but that it keeps the data and guidance separated. Highly recommend.
This is a very positive game changer. An absoute must on any ecommerce site. Thank you.
Zipchat ci ha aiutato tantissimo. L'abbiamo installata sul nostro store e in poco tempo abbiamo visto la differenza: risponde ai clienti in automatico, gestisce le domande sui prodotti e recupera vendite che altrimenti avremmo perso. Configurazione semplice e supporto reattivo. Per noi è diventata uno strumento indispensabile. Consigliatissima
I am new to zipchat and ai agents for ecomm. I understood the potential but there is actually much more things possible to do than I thought. I was not sure if Clients would interact with the chatbot but there are a lot of conversations each day (currently about 5-10% of visitors interact with it) so I definitely recommend any ecomm to implement one. Zipchat is great and already proved efficient from week 1 (it takes some time to calibrate it with looking what clients are looking for in terms of info). Onboarding call was great too, installation simple and easy.
Thanks so much for sharing this! Love that Zipchat already beat your expectations in week 1, and that you're seeing real interaction from your visitors. You nailed it on the calibration too: a little tuning early on goes a long way. Welcome aboard, and thanks for recommending us! 🙏
We recently moved from Gorgias to Zipchat.ai and have been very impressed so far. The platform was quick to pick up content from our website, making the setup process smooth and efficient. The AI recommendations have been excellent and feel very relevant to our customers’ needs. Overall, Zipchat.ai has been easy to use, effective, and a great addition to our customer support setup. We would definitely recommend trying the 7-day free trial. We are also hoping they bring out an app version soon, as that would be very useful. One feature we feel is currently missing is a timestamp on replies from team members, so we can easily see how quickly we were able to respond to customers. We would also like to attached images or documents for customers for further reading, so far only our customers can attached files. Alessandro & the team were great to work with. Overall, we’ve had a very positive experience and would recommend Zipchat.ai to other businesses.
Thanks so much for the thoughtful review, and welcome over from Gorgias! Great to hear the setup was smooth and the recommendations are landing well with your customers. We really appreciate the feature notes too: reply timestamps and letting your team attach files for customers are exactly the kind of suggestions that help us improve, so we'll pass them straight to the product team. An app version is on our radar as well! Alessandro and the team will be glad to hear the shoutout. Thanks for recommending us! 🙏
I'm in the process of launching a new Shopfiy store and the Zipchat team is helping me a great deal with prepping the AI agent for our launch in August 2026. Thanks for the support Vasco.
Thanks so much! Exciting times with the launch coming up, and we're happy to help you get the AI agent ready for the big day. Vasco will be glad to hear the shoutout. Here's to a great launch in August! 🙌
Ottimo onboarding con Alessandro. Velocissimo e molto preparato.
Grazie mille! Felici che l'onboarding con Alessandro sia stato rapido e in buone mani. Gli giriamo volentieri i complimenti! 🙌
Onboarding molto semplice e team preparatissimo. Supporto immediato
Grazie mille! Onboarding semplice, supporto immediato e un team sul pezzo: proprio come dovrebbe essere. Vi ringraziamo! 🙌
Zipchat è stato veramente semplice da configurare, fa praticamente tutto in automatico. Il setup è stato facilissimo e il sito viene scansionato in automatico dal programma. Con un buon prompt è stato veramente semplice riuscire ad andare live in tempi record. Abbiamo anche avuto il piacere di conoscere Alessandro Valenti che ci ha dato ottimi spunti e suggerimenti per sfruttare al meglio il nostro piano.
Grazie mille! Setup facilissimo, scansione automatica del sito e live in tempi record... non potremmo chiedere di meglio! Siamo felici che Alessandro vi abbia dato spunti utili per sfruttare al massimo il piano. Grazie di cuore! 🙌
Super applicazione, molto facile da installare e gestire. Super orientata alla vendita!
Grazie mille! Facile da gestire e con un occhio sempre alle vendite... esattamente come piace a noi! 🙌
As a niche beauty brand, helping customers find the right products is key - and ZipChat does this with ease. It immediately surfaced the key issues our customers were running into and started guiding shoppers who weren't sure what they were looking for, turning browsers into buyers. The upselling is seamless and natural, and we've seen a real impact on AOV & Sales. But what's impressed us just as much is the support side. The app handles customer questions and order issues so well that our team saves an enormous amount of time every week. Zipchat answers questions, increases sales, and actually understands the nuances of a niche product catalog. We couldn't recommend them enough!
Thanks so much for this! A niche beauty catalog is no easy thing to navigate, so hearing that ZipChat surfaces the right products and turns browsers into buyers means a lot. Higher AOV, time saved, seamless upselling... that's the whole package right there. Couldn't be happier to have you with us! 🙏
meilleure app, je l'utilise depuis 2 ans. Je peux vous dire qu'il est beaucoup mieux que georgias
Merci beaucoup ! Ça fait vraiment plaisir de vous compter parmi nous depuis 2 ans. 🙌
Zipchat has been a very useful chatbot solution for our Shopify store. The setup process is straightforward, and once everything is configured, it works really well. It's especially valuable for stores operating in multiple countries outside their main market, helping provide a better customer experience across different languages and regions. The support team is responsive, knowledgeable, and always ready to assist with any questions or issues that come up. Their willingness to help has made the experience even better. Overall, we highly recommend Zipchat to any Shopify store looking to improve customer support and engagement.
Thank you so much for the thoughtful review! We're thrilled Zipchat is helping you deliver a great experience across your markets, and that our support team has been there when you need them. Really glad to have you with us! 🙏
We installed Zipchat (Enterprise Plan) a few months ago and the change is huge: reduced customer care tickets, more sales efficiency, ...and I'm amazed by the number of visitors who chat with the AI agent. More than an App, Zipchat has actually great people that help you for the onboarding, answer to all your emails and create custom solutions based on your business needs. 5 stars is more than deserved, thank you guys!
Thank you so much! Hearing about the drop in tickets and the boost in efficiency genuinely makes our day. And we're so glad the team has made the onboarding and support feel personal — that means a lot to us. Thanks for the 5 stars, we're lucky to have you! 🙏
The customer service is the worst I experienced in this industry. I am a paying customer. I have several agents deployed, and these guys take more than one week responding and trying to solve problems for paying customers. In e-commerce, time equals money. If you're trusting your sales to be performing at its best potential, this is not the right one.
Abbiamo avuto il piacere di fare una call questa mattina con Alessandro Valenti, Head of Customer Success di Zipchat, e siamo rimasti davvero molto soddisfatti. Abbiamo apprezzato tantissimo la sua disponibilità, la professionalità e soprattutto la capacità di rispondere in modo chiaro e concreto a tutte le nostre domande. Oltre a questo, ci ha dato anche spunti e punti di vista diversi sul nostro lavoro, aiutandoci a vedere alcune dinamiche da nuove prospettive. Confrontarsi con persone preparate ma allo stesso tempo disponibili e genuine fa davvero la differenza. Grazie ancora Alessandro per il tempo dedicato e per il supporto!
Grazie di cuore per le vostre parole! Siamo felicissimi che la call con Alessandro vi abbia lasciato spunti utili e nuove prospettive. Gli faremo sapere — di sicuro sarà contento di leggervi. Grazie ancora! 🙏
Ottimo AI per rispondere a domande comuni sul proprio ecommerce. Assistenza top.
Grazie mille! Felici che l'AI e l'assistenza stiano facendo la differenza per il vostro ecommerce. 🙌
Uso questa chat da una settimana e posso dirmi super soddisfatta. Senza competenze particolari ho provato a scrivere un prompt e ZipChat ha restituito dei risultati molto pertinenti (vendo prodotti estremamente tecnici, quindi non era un compito facile). Grazie ZipChat!
Grazie a te! Sapere che ZipChat se la cava bene anche con prodotti molto tecnici, e senza bisogno di competenze particolari, è esattamente ciò a cui puntiamo. Felicissimi di averti con noi! 🙏
What an absolute shower, absolute waste of time and effort, they do not respond to messages, emails or even bot chat, waited and still await after 2 day for support, Back to Tidio they may be a little more expensive but they give support.
Thank you for taking the time to share this, and we're truly sorry for the frustration our delayed response has caused. A two-day wait for support is not the standard we hold ourselves to, and we understand how disruptive that is when you're trying to get up and running. We'd genuinely like to make this right. If you're open to it, please reach out to us directly at our support email with your account details, and we'll have a senior member of the team prioritize your case and get you the answers you've been waiting for. We value your feedback, as it helps us identify where we need to do better, and we hope to have the opportunity to change your experience.
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