All reviews

Rating Breakdown

  • 5
    75% (245 ratings)
  • 4
    7% (24 ratings)
  • 3
    2% (8 ratings)
  • 2
    2% (7 ratings)
  • 1
    13% (44 ratings)

Reviews with Text

  • 98% (323)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 3, 2020

Working with the AdRoll team has been extremely valuable to our marketing strategies. The team truly wants to see you succeed and our account manager, Carson, checks in regularly for any questions and concerns we might have, and is always willing to offer trend insights. The platform is comprehensive and very user-friendly. AdRoll always working to expand its capabilities to offer more advanced options to its clients.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 28, 2020

Good ROAS during on season and great with helping with strategies for off season. They have been extremely supportive with follow ups and strategies, which is not like any of the other ad platforms we have used. They want to see you succeed. They constantly check in with me to see if I need anything and if I reach out to them, they are very fast in their response time. We highly recommend!

Using app

8 months

Total reviews

11

Average rating

3.7

5 / 5 Share

Oct. 28, 2020

I've been using Adroll for several years. The Adroll app is easy to set up and does what is expected.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 28, 2020

The AdRoll team has been amazing to work with. I didn't have time to fully manage and set up my ad campaigns so it's been great to have someone review and provide feedback on a regular basis.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

2 / 5 Share

June 13, 2023

The adrol team seems to be experiencing cutbacks lately. We have been with them for years, but unfortunately have experienced a loss of personalized service. We received an email that our personal rep we have been with for yrs is "not working for the company anymore" and we were directed towards "general inquiries" for future assistance. Not pleased:(

Using app

Over 3 years

Total reviews

2

Average rating

1.5

5 / 5 Share

Oct. 27, 2020

Great App to help boost sales and get your ads seen over multiple networks. Great support and team to help get you started,

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 23, 2020

Carson is the man. Great bi weekly calls and always keeping my display ads updated and working well.

Using app

Almost 3 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 16, 2020

Our support Rep Emerald has been so helpful in helping us understand the ins and outs of Adroll, her recommendations always raises our ROI and we trust her to make decisions for us. If you’re new to marketing or don’t have a department yet- Adroll will make targeting easy for you!

Using app

Almost 2 years

Total reviews

7

Average rating

5.0

4 / 5 Share

Sept. 14, 2020

We often see an ROI of 10+ x's. Amber is an outstanding rep. Seamless integration with Shopify. Sometimes have issues getting ads approved as we are a men's swim / underwear brand however pleased with the service overall.

Using app

7 months

Total reviews

5

Average rating

4.4

5 / 5 Share

Sept. 9, 2020

Robust platform with many options and great customer support. Our rep Carson has been outstanding. Switched over from another retargeting platform which has proven to be the right decision.

Store

Zutano

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 3, 2020

AdRoll's app is super easy to install and use. That said, their team has been incredibly hands-on and of extreme importance on the growth and scale of our business.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 2, 2020

The app is really easy to install and the company is a pleasure to work with. Our account rep Wes has been extremely helpful with our account. I’ve mainly been able to stay hands-off for the most part and focus on other things. Always suggest incremental budget increases after seeing success. Other companies I’ve worked with have been money-hungry and would push budgets up as fast as possible. Very happy with the service.

Using app

10 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 27, 2020

The AdRoll app has increased our ROI dramatically. Their retargeting capabilities have re-engaged our audience that we believed to be lost. Our account manager, Carson Ward always takes the time to hop on a call and suggest new ways we can improve our marketing efforts. Would absolutely recommend AdRoll.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 27, 2020

The Adroll app is a great option for a one click install. Adroll is retargeting for your Shopify shop, and it's simple to use and cost effective.

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 26, 2020

We have been using AdRoll across multiple brands for over a year now and have seen some amazing results! Their retargeting capabilities are second to none and ensure you are at the front of returning and new customers minds. We have seen accelerated growth and gained a better understanding of our consumers behaviours/needs. Would highly recommend to anyone looking at a platform with cost effective marketing campaigns.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2020

Adroll has been a big help over the past year to help round out our small marketing team. They had provided us guidance and assistance in campaigns and strategies that have helped us navigate through a difficult and unpredictable 2020. We are looking to a fruitful holiday season.

Store

Jetty

Using app

Almost 3 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2020

We use AdRoll to manage all of our retargeting in one place (FB, Display Ads etc.) We understand the importance of staying front of mind of our customers through retargeting and through AdRoll we have been able to do this as effectively as possible. Shout out to our amazing account manager Diksha for genuinely caring about our business & working with us to get the best outcome!

Store

OiOi

Using app

5 months

Total reviews

4

Average rating

5.0

1 / 5 Share

Aug. 23, 2020

Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO

Using app

4 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello there! This is Ewa from AdRoll's Marketing Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Can you please elaborate on the issues you have been facing? We have investigated the comment left, however found no email nor chat history with the email address associated with your AdRoll's account. Do you mind reaching out to our Platform Specialists at help.adroll.com? We'll be happy to assist and clarify all the problems you've faced. Thank you! Ewa

5 / 5 Share

Aug. 20, 2020

Adroll has been the most consistently excellent user experience of any marketing strategy we use. We have an assigned account manager (Tracie) who actively wants to see us succeed. She checks in with me more than I contact her and we meet at minimum, once per quarter, to make sure our marketing strategies are working and we keep our content fresh. We see some excellent ROI and I would recommend adroll to anyone in any industry.

Using app

About 2 years

Total reviews

6

Average rating

4.3

1 / 5 Share

Aug. 17, 2020

AVOID AVOID AVOID! After reading some good reviews I signed up this evening (on the free Starter account) and created 2 remarketing campaigns (Facebook & Google) both $50 / day. Within 30 minutes my bank had reversed 3 transaction requests from Adroll totalling $1540! Seriously what! I obviously want no part of this and upon exploring their system figure out I can't even delete my account or delete my card. What is this! So now am going to bed wondering if they are going to empty my account over night. So messed up. Like I said: AVOID

Using app

About 2 hours

Total reviews

9

Average rating

4.6

Developer Reply

Hello there, This is Ewa from AdRoll's Marketing Team. Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Looking at the review, it looks like the unexpected charge was just an authorization: whenever you launch a new campaign or edit the budget of an existing campaign, we try to authorize the weekly budget of all the active/paused campaigns to ensure the payment method is valid and can support future payments. This amount is later released back to your account. Please check more about the authorizations here: https://help.adroll.com/hc/en-us/articles/212518057-Billing-Styles#4 We charge only for the impressions served by the campaign, it is called dCPM: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing. Unless the campaigns start serving impressions, there will be no charges. Do you mind reaching out to our support at help.adroll.com? I'll personally review your account and confirm the authorizations. Please keep in mind that you can always Open A Live chat, our Platform Specialists will be happy to assist with any questions you may have. Feel free to email my team directly at [email protected] as well, if you’re open to discussing more. Thank you, Ewa