AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.1
feedback
498
chart
#3,359
All reviews
Rating Breakdown
Review RSS Feed
Nov. 21, 2022
Worked with Gauri T today and received great information that will be useful with my account, thanks Gauri T!
Nov. 14, 2022
just started to use this app so far the support I got is amazing looking forward to seeing how it will work
Nov. 14, 2022
I'm currently using this app, 1st of all its very confusing, I feel its a trap to get you to spend, I was about to cancel & prob will soon. I'm waiting to see if the ad actual works. It said I had ad credits but it tried charging my CC several times. I don't seem to be getting help from customer support with direct answers, and I'm becoming frustrated
Nov. 10, 2022
Exceptional customer service and always ready to help with your marketing services. No one on earth offers this kind of hands-on marketing service 24/7 with free ad credits to try out the first month! Surely they stand by their product. The support from Neha R was just brilliant!
Nov. 7, 2022
If someone deletes your app from there website it means they have no plan to use it otherwise they will not delete it. No need to charge them without asking at the end of trial period.
Hello there, This is Ewa from AdRoll's Customer Support Team. Thank you for bringing this to our attention. We’re sorry you had a bad experience - I understand that uninstalling the Shopify App from the store might have caused a confusion. The charge occurred as AdRoll account along with the Marketing and Ads Plus subscription is still active - I have gone ahead and cancelled the plan from my side. If you're not planning to use the Marketing and Ads Plus plan, please do reply to my email I've just sent - we can get the amount refunded. Let's look into this issue and hope to resolve it promptly and accurately. Thank you, Ewa
Nov. 2, 2022
Please do not use this app and find better ones. They charged my card after i cancelled my services with them and ive reached out to them multiple times and hadnt recieved a response. only scam companies stop responding ironically after they steal money from you.
Hello Taylor, This is Ewa from AdRoll's Customer Support Team, Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention - could you please check your inbox? The refund has been initiated last week. My colleague, Aayush has contacted you about it as well. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Would you mind providing me with more information on the team not responding? I'd like to look into it deeper as from our side it looks like all the concerns have been addressed. Thank you, Ewa
Nov. 1, 2022
Still in the middle of our free 30-day trial, but so far I've had a great experience getting established with AdRoll and the customer support I got from Rohini was exceptional! They were very helpful and patient with me and answered all of my questions. Looking forward to utilizing their services!
Oct. 24, 2022
Very helpful customer service. Timely and effective. Highly recommended to receive high-value conversion.
Oct. 23, 2022
App doesn't support Canadian currency. I can't change my FB account currency so can't use your app. Looked good though.
Oct. 21, 2022
I was unable to get adequate ad designs from the design team. After a period of weeks we decided not to continue with AdRoll. They made it a nightmare to get our data removed from their system. Think very carefully before allowing AdRoll to integrate with your store.
Hello there, This is Ewa from AdRoll's Customer Support Team, Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. I see that your account with AdRoll is now closed - I'm very sorry to see that. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation. Currently, our supervisors are looking deeper into your request with regards to removing the personal data - I'll make sure you'll get an update as soon as possible. Feel free to reply to the emails send if you’re open to discussing more. Cheers, Ewa
Oct. 21, 2022
Simple integration and creating campaigns is very easy. The customer service is amazing and they are happy to help with any questions you have.
Oct. 12, 2022
I haven't run any ads yet (but a previous marketing company we worked with had) but the support to walk me through the app and best practices was great. They provided links, and recording tutorials on how to set up specific things on our account.
Oct. 12, 2022
Super easy integration and makes tracking activity/creating dynamic ads easy as pie. I highly recommend it!
Oct. 11, 2022
Blij met de service, zeker een aanrader!! en geholpen door Tatiana heel klant vriendelijk en service gericht... nam zelfs de tijd om mijn advertentie te bekijken, en mij tips en tricks te geven. ben dankbaar!!
Oct. 6, 2022
Amazing app! The retargeting campaign options is easy to use, and pretty much gives you all the tools you need to start running ads in minutes. You start seeing results right away, and if you ever need help with anything, the support you get is outstanding! - Shoutout to Hamsa for helping me out :)
Oct. 4, 2022
Tatiana was amazing and helpful. Now hoping it converts! The implementation was smooth, and I'm hopeful sales follow.
Oct. 3, 2022
Very disappointed, highly unprofessional team, after removing the app they still have my card details and deducted $170 lying that they used it for the ad , already file complain against them, let see what Shopify team does to them
Sept. 26, 2022
I signed up for the $40 plan but with a month free trial. I got $95 for free towards ads and after $52 being used not one person added anything to their cart which is super upsetting but I’m glad I had that free trial to figure that out. I wish you were able to choose the age and gender the ads target and I wish they had more options for the type of stuff you sell on your website. I sell phone cases but had to select “fashion” as the type option.
Hello there, This is Ewa from AdRoll's Customer Support Team. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. We would like the opportunity to talk and investigate your feedback further. I understand that you're not satisfied with the campaign's performance. We have investigated your account and noticed that the launched campaign's type was Brand Awareness - their main goal is generating traffic on the website. The campaign was live for 3 days only - we'd highly suggest keeping the campaigns running longer, this will make sure our algorithm BidIQ has more time to optimize the values. I have followed up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having - perhaps we can optimize the campaign together? Thank you for your feedback on the attributes and categories of websites the ads are displayed on - I have shared it with our Product Team. When it comes to age and gender, it can be selected under the Demographic & Interest Targeting campaign. This may help: https://help.adroll.com/hc/en-us/articles/360044865891-Demographic-Interest-Targeting If interested in discussing more, please reply to the email sent, I will be more than happy to help you further. Thank you! Ewa
Sept. 21, 2022
Fantastisk customer support! Er dybt imponeret over deres tålmodighed og deres forståelse. Ingen spørgsmål er for små elle for store.
Sept. 14, 2022
Very disappointed in this service, I set my campaigns to be around 0.15 cents per click but was charged over $1 each anyway. In my Google analytics didn't match the clicks they said they sent and the bounce rate was 98% with view time under 1 second. Absolutely worse than the lowest quality sellers on Fiverr. Really truly indubitably ridiculously unsatisfied with this company. Why should I pay for this trash service? They charged me over $45 for 40 clicks on the free plan when they claim you get an average of 1000 monthly unique views with the paid $40 plan? What kind of scam is this? Pure bot traffic, if I wanted that I would go to Fiverr and pay $5 for the same sh*t service.
Hello there, This is Ewa from AdRoll’s Customer Support Team. Thank you for posting a review and we’re sorry to hear that your experience was not up to standards. I understand that you’ve been overcharged for a click - I understand that $1.00 for a click was not ideal - please understand, that at AdRoll we charge for the impressions served by the campaign and not clicks - it is called dCPM, cost per 1000 impressions served. To ensure that your ads serve to the right users on the best quality sites, we have a dedicated Trust and Safety team in place for both manual and automated monitoring - over 99% of invalid traffic is caught through AdRoll’s proactive solutions before it can have any significant impact. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I’ve emailed you directly to investigate the issue deeper and earn your recommendation. If interested, send us an email at [email protected], and we will set up some time to chat. Cheers