AdRoll Marketing & Advertising
AdRoll + Shopify: Run Ads on Google, TikTok, Meta &...
Rating
4.1
feedback
498
chart
#3,387
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Feb. 13, 2023
Amazing customer service from Prerana T. Was really helpful and resolved my issue quickly without any hassle.
Feb. 6, 2023
Great customer service! Super easy to manage our retargeting ads ourselves while ensuring that we're not missing anything important!
Feb. 6, 2023
"I recently used AdRoll for my marketing efforts and was extremely disappointed with their customer service. Despite multiple attempts to reach out for assistance, my questions and concerns were never adequately addressed. The representatives I chatted with seemed uninterested and unhelpful, leaving me feeling frustrated and dissatisfied with my experience. The lack of proper customer support completely undermines the potential benefits that AdRoll could provide. I would not recommend using their services due to their unacceptable customer service."
Feb. 4, 2023
Excellent customer service, thank you! I am new so still learning during the free trial, and there are a few restrictions due to Meta issues, and geographical issues such as features only limited to Canada and the US, but so far so good!
Jan. 25, 2023
great service and great customer support aswell as an optimized look feel and gestures i love using adroll as my main ad provider
Jan. 25, 2023
Great support and nothing to complain about! Highly recommend if you are ready to see how display ads can work for you.
Jan. 19, 2023
No customer support. tried to cancel the plan with no assistance. I have now continuously been charged for a service I do not need or want. Do not sign up, they will steal your money. Also, their free plan costs 27.47 a week.
Hi there, This is Rohini from AdRoll's Customer Support Team. I am sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. I reviewed the conversations that you had with our support team about canceling the subscription plan and charges. Please know that the amount we collected was a part of the display ad campaign spend which do not include in the monthly subscription plans. Our pricing model for the display ad campaign is based on dynamic CPM where we charge you only for the impressions served. The subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN. Also, I see you are in touch with my colleagues and they provided details about the charges and deactivated the account as per your request. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Please revert to us on the same email if you have any queries, and I will personally assist you further. Have a wonderful day! Thank you!
Jan. 18, 2023
I reached out to AdRoll support about my integration with Shopify. Rohini R was incredible. He was very knowledgeable about the integration process and wasable to help me with my integration. Thanks so much.
Jan. 10, 2023
Too expensive. Although, I have indicated CPC as 0.10, I have spent 29.38$ for 26 clicks. Which is to be honest inadequate. I am disappointed. Support has informed me that this is normal, and it takes time for system to adjust to 0.10 CPC - if that is the case this should have been communicated prior running the ad.
Hi there, This is Tatiana from AdRoll's Customer Support Team. I am sorry to read that your campaign's performance was not meeting your expectations. Kindly allow me a chance to turn your experience around as the customer satisfaction is always a number one priority for us. I have personally reviewed the performance of the campaign and I do understand you have set a CPC goal of $0.10. However, the campaign could achieve $1.14 CPC in its run-time. As much as we wish the campaign attains the set Bid Strategy goal, we need to take into consideration that the Bid Strategy acts as a goal for the campaign to achieve and thus it requires some time for the algorithm to understand the browsing behavior of your website visitors and the campaign goals. Having said this, as you want the campaign to reach its goals at the earliest I am here to assist you with it. I will write a detailed email with campaign optimizations that can help improve the performance so that it meets your goals. I hope that helps. Kind regards, Tatiana
Jan. 6, 2023
Great assistance, fast reply by customer help. Fast and knowledgeble answers. Didn't used for so long to review my best :)
Jan. 5, 2023
I am very happy with their service, Gauri is very helpful and patient and helped me through the set up.
Jan. 4, 2023
Installed just to give it a 1 star. Company charged 145.44$ to my card wrongfully. Only asked for 30 day trial. Did not deliver any customers or sales. When asked for a refund - did not get one. avoid this company. Asked the company to delete all display ads before 30 days - and refused - in order to steal more of my hard earned monies. Total scam. The lookalike campaign they responded about and all campaigns were asked to be deleted when I found out they were charging our company wrongfully. Honestly think they've kept us on in order to charge us illegally even more. The Process as to what was asked: "We were wrongfully charged because we were guaranteed a 30-day free trial. We were asked to set a budget. We set up a campaign and set it at 5$ [which should be free] in case this we would be duped. Once we had followed the process and set the budget and set up a campaign it had charged us when 30 day free trial was promised. Your companies campaigns wrongfully misled us. Including both the 78 dollar charge and 145 dollar charge. Sure enough, we were duped out 200+ dollars by this criminal organization. We wanted to test the experience and THEN pay. Not be tricked and cheated into paying with false advertising."
Hi there, This is Rohini from AdRoll's Customer Support Team. We're sorry to hear you had an unpleasant experience. Our goal is the total satisfaction of our customers, and to provide a positive experience. I understand that you have opted in for the 'Marketing & Ads Plus' subscription plan which gives a 30-day free trial and are discontented about the weekly charges. I reviewed the charges that you are referring to and found that they are related to a display ad campaign where the billing happens for the number of impressions served on a weekly basis based on the assigned daily budget. Kindly know that the subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN Furthermore, there is a Lookalike campaign that has been launched through which we could find new users to the website only. However, I see our supervisors are looking deeper into your concern, I'll make sure you'll get an update as soon as possible. I hope this helps. Have a wonderful day! Cheers,
Dec. 24, 2022
I have received a great support from Ankita B , very nice this is that kind of support am looking for , again thank you for your great support.
Dec. 12, 2022
The app is very easy to use and the support team is very helpful. We are a small company with a small budget but they still treat us like a valued customer.
Dec. 10, 2022
AdRoll is a wonderful addition to my shopify store. Customer Service is exceptional! Highly recommend for any size business. They have many different options for any business..
Dec. 9, 2022
The best support team I have ever met. They are kind and respectful. For example if you don't understand they will take you through it slowly till you understand.
Dec. 8, 2022
Customer service is on top! Yes it's confusing at first but they're really helpful and answered all my questions and showed me exactly how to use this app
Nov. 29, 2022
i'm a new to adroll and from my first experience the support it is very helpful and fast, with live chat they fix all my issues. The platform it is very easy to use and easy to create ads. Now i waiting to see my ads results.
Nov. 24, 2022
Terrible app. I sign up, pixel gets loaded, then I leave the site. Once I come back in the whole process starts again, wanting me to sign-up and pay again!
Hello there, This is Ewa from AdRoll's Customer Support Team. I am so sorry to hear that you have had such a poor experience and you no longer want to work with us. Customer satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. Earlier this week, we noticed an issue that affected our service and users' integrations. We are so sorry that you were affected. We have rectified the issue, and you should be able to log in to the account correctly. I see that you're in touch with my colleague, Michał; could you please try accessing the account again and let us know if the issue still persists? Thank you, Ewa
Nov. 22, 2022
I have had Adroll for around 6 months and not got around to fully utilizing it and taking advantage of all its functions. Rohini was super helpful and it really help me understand just how powerful of a tool this can be when used properly. We had great success with adroll when we started using it but we were just scratching the surface. Now thanks to their help and advice I feel we are ready to seriously step it up a notch. Looking forward to seeing where this takes us.