AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,264
chart
#763
All reviews
Review RSS Feed
Nov. 20, 2025
Aftership has been great.. The support from them and the availabilty to get on a call and ask questions whne needed has been amazing. Our Team with Aftership has gone above and beyond making sure that we are able to utalize every part of the software and maintain the service to our customers that we need to maintian a great customer experiance.
Nov. 14, 2025
Nov. 11, 2025
Dhanush helped a lot with my struggles to upload the logo. An amazing support
Nov. 1, 2025
Sadhan provides excellent and professional service in a quick manner! Thank you so much. This app is very good and the tracking page is professional.
Store
Stella Harte
Using app
About 1 hour
Oct. 14, 2025
Great! I had some issue a customer rep Abhishek offered me an immediate call to solve everything. The app is easy to navigate and powerful in its options. I recommend.
Sept. 18, 2025
Great experience with AterShip. Keeping our customers updated on shipping status has greatly reduced the amount of calls that we receive and help drive up our return customer rate.
Sept. 3, 2025
Sept. 3, 2025
They make it very difficult to cancel, we had a subscription and there was no way to cancel. When I went to cancel it the 3rd time it sent me to a chatbot who said 'i cannot help you with this let me send to a human agent'... dont companies legally have to make it simple to cancel subscriptions?
Hello John & Team, Thank you for sharing your valuable feedback. We sincerely apologize for any inconvenience caused. Upon reviewing our support records, we were unable to locate any support tickets submitted by your team. Please note that our chat bot is designed to assist with basic queries. For account-specific matters such as billing, the chat bot gives an option to the user to speak to our support team who are available 24X7. We noticed that your subscription has been cancelled and there are currently no active plans associated with your account. If you need any information regarding available plans or would like assistance in the future, we’d be happy to help. We hope this clears up any concerns regarding the recent changes to your billing. Regards, Harsh Saxena Team AfterShip
Sept. 2, 2025
Abhishek was very helpful, the indications were clear and smooth, my problem was solved beautifully, thank you
Aug. 26, 2025
This feature has been in place for some time on our Shopify site with no trouble. Today, giving 4 stars for the terrific customer service from their support team in resolving an admin issue quickly and efficiently. Thank you, Abhishek.
Aug. 25, 2025
Aug. 25, 2025
Aug. 13, 2025
I am extremely disappointed with this app's billing practices. Despite uninstalling it before the trial period ended, I was still charged. I've now contacted support twice to request a refund, explaining that I wasn't using the app and that it was uninstalled well before the charge was incurred. Unfortunately, my requests have not yet been resolved. Being charged for an app I wasn't even using during a supposed 'trial' period is unacceptable. I would advise others to be very cautious about signing up for this app, as you may be charged even if you don't continue using it after uninstalling. This has been a frustrating experience, and I cannot recommend this app based on their billing practices and lack of timely resolution.
Hello Além Coffee Team, We apologize for the inconvenience you had regarding the billing issue. After going through the historical conversation data please find below the details: 1. The billed amount is as per the existing Shopify Policy and hence the invoice was generated since you subscribed to our Essentials plan and then to our Premium plan multiple times between 15-July-2025 and 19-July-2025. 2. We received your email on the 13-Aug-2025 via Shopify Support and there are no prior email or chat that we received from your end requesting assistance. 3. We had also informed you on email that we are happy to assist with the refund and asked to share a screenshot of your previous email which you claimed you received no reply, however we have yet to receive any response with the screenshot of the previous email. 4. We offer a Trial period of 7 Days as a standard practice. We expect our customers to be able to enjoy the trial for 7 days without paying for the subscription. This is different when our users have actually started a plan instead of a Trial. We are happy to assist you further with the refund process and await your response and appreciate your feedback regarding the billing practice. We want to reiterate that we strictly follow the billing guidelines of Shopify and our support team is available 24/7 in case of any queries. We await your response on email to assist you further with the refund request. Regards Philips Team AfterShip
July 11, 2025
Updated: 2025-07-11 Every useful custom feature requires a premium subscription, with real flexibility only available on the $239/month plan. For a new or small store, the entry plan is $11/month, but most customisation is locked behind the premium tier. The duplicate cookie banner was the final straw. At this price point, I’d expect far more control and value. Customer service was generally responsive and polite, both during regular use and when I decided to leave –they answered my queries and followed up until the cancellation was fully processed. During the cancellation process, I was offered a 50% discount for three months, but you have to confirm cancellation several times and are forced to provide a reason just to proceed. Even after all that, you cannot actually delete your account until your paid plan expires (in my case, almost a month later). If you want to delete it immediately, you have to chase support. This feels needlessly obstructive and unfriendly to users who wish to leave. The business model screams, “We’ll get one big customer rather than twenty happy small ones.”
Hello Glam Circle Team, Thank you for the detailed feedback. It's unfortunate that while we have provided answers to your queries as well as provided the necessary details along with an exception to provide full refund of the $11 you have paid for your subscription, you still felt that our application deserved a 1 star rating. Our competitive pricing is to ensure that we can cater to business of all size and still be able to provide the basics to merchants who have different budgets and requirements and scale up to Enterprise level where customization and feature requests are considered. While we ask our customer why they want to cancel their subscription, this is not a mandate question and at no time have we forced you to provide a reason or held up the cancellation. Cookie policy is something we cannot override which was also informed to you during the chat conversation. We thank you for your time in trying out our application and we recommend that in the future to cross checking the features & price comparison available on any application's website prior to subscribing to a plan as that will make it easier to decide if the price vs features is within your budget and requirements. Regards Philips Team AfterShip