AfterShip Order Tracking

Dear Customer, Thank you for reaching out to us. We prioritize cancellation requests and for your convenience this option is available directly within the app where merchants can easily submit cancellation or downgrade requests from the Billing section, in line with Shopify’s billing policy. All merchants are free to choose, upgrade, downgrade, or cancel plans based on their business requirements. Please note that while upgrades take effect immediately & downgrades are applied at the end of the current billing cycle. Upon reviewing your account, we see that you contacted our support team on December 26th and your plan was canceled on the same day. As the invoice had not yet been generated through Shopify billing we requested some time for the refund process to complete. Subsequently, on December 30th, the refund was successfully processed to your original payment method as requested. You were initially subscribed to our $1 promotional plan for November 2025, which allowed flexibility to downgrade at any point within the billing cycle to a plan better suited to your needs thereby avoiding charges for a subscription you no longer required. For future reference, we recommend reviewing the feature and pricing comparison available within the app and we truly appreciate the feedback you’ve shared. As mentioned above your refund has already been processed and we have addressed your query accordingly. If you need any further information about our available plans or require assistance in the future, please feel free to reach out we’d be happy to help. Kind regards, Harsh Saxena Team AfterShip

Hello Japanese Taste Team, Thank you for your feedback we're reaching out to see if we might have the opportunity to better understand and address the concerns that led to your cancellation of the AfterShip Tracking Premium 36K annual subscription. We understand that pricing is an important consideration and that our plans may appear higher compared to some competitors. However, we’re confident that the features, performance, and support included in our solution provide strong overall value. We also reviewed your previous questions regarding team member seat costs and the ability to use AfterShip Tracking across multiple stores or brands. While it may seem costly to maintain separate subscriptions for each store, multiple stores can be connected within AfterShip in a way that may better align with your operational needs. We would appreciate the opportunity to schedule a call at your convenience to better understand your business requirements and explore how we can support you. We’re confident we can address your concerns about adding team members, as well as any other questions you may have. Please share your availability and time zone by emailing us at [email protected], and we’ll be happy to arrange a discussion. We look forward to hearing from you. Best Regards, Harsh Saxena Team AfterShip