AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#608
All reviews
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May 19, 2024
The customer service is non existent. Emailed with an urgent query and have been waiting for days. FYI I am on the paid plan with this app. No response at all and have followed up multiple times now. Very disappointed.
Thank you for your valuable feedback. We understand that you are dissatisfied with the support, which has negatively impacted your experience. We value you as a customer, and it is disheartening to know that we have not met your expectations. Additionally, we have checked but could not find any conversation over chat or email. As we were unable to locate any emails with your email ID or the store name - Zukyun Beauty. To address this, we are assigning dedicated support for your AfterShip Tracking account. Please check your inbox, as you will be contacted via email shortly. Trust us, we work very hard to provide a great customer service and support experience. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
May 17, 2024
super appp, super support, we have tried outvio and shippy pro and others and this is so far the best, and super support from nitin!
May 15, 2024
The customer service team is wonderful and incredibly responsive. I had some questions about the app's capabilities when it comes to larger volumes of orders, and they addressed all my concerns comprehensively. I now use AfterShip Tracking with confidence knowing that I can count on their proactive support.
May 9, 2024
Assistance was provided in a timely manner
Thanks for your valuable feedback. We're delighted to hear that we were able to assist you promptly. We hope your experience with the app lives up to your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
May 9, 2024
I love this app. It's efficient and beneficial for myself and my customers. The customer service is amazing.
May 8, 2024
great assistance from Saransh Kesarwani, app still not working for me will update when it does. but service is amazing.
June 21, 2025
**Five Stars for AfterShip: A Must-Have Shopify App! ** Rajat has been extremely knowledgeable and highly effective in their responses. Thanks to Rajat, who solved the issue quickly and great response time.
May 3, 2024
I received great assistance so far, my main issue is getting the order mapping to work and receive information from products. Overall I’m not sure if that is an issue with the app so I give it 4 stars but weighted on my only having used it about a week or a bit more. My review may become better or worse after more experience depending how it goes.
Thank you for sharing your feedback with us; we're thrilled to hear that our assistance was prompt and satisfactory. We sincerely hope that your experience with the app continues to meet your expectations. Regarding the issue you raised, I want to assure you that orders from Shopify are accurately linked with the appropriate couriers in AfterShip, and product information from Shopify is seamlessly synced to the Tracking App. This information will also be visible in the emails sent to your customers. We are always eager to receive suggestions from our users. Understanding your needs helps us tailor our services to meet your expectations and create a more engaging experience. If you have any further questions or need assistance with the app, please don't hesitate to reach out to us via the live chat option in your account or by emailing us at [email protected]. We are committed to ensuring that your experience with us is deserving of a 5-star rating.
April 30, 2024
The Automatic tracking updates feature of AfterShip Tracking app is a great tool in keeping customers informed about their order status. Plus, the customer service team is fantastic.
April 30, 2024
the app and customer support is very great, i had very nice experience with the process and the integration for my store
May 6, 2025
Aftership customer service was extremely helpful, patient and very knowledgeable. There are many tracking software's however customer service can be a big difference and Aftership provided that.