AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,731
chart
#281
All reviews
Rating Breakdown
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Aug. 21, 2020
Worst customer support ever. They are not able to answer simple questions. Furthermore, they are not able to answer all questions. Additionally, they are sending out random wrong emails to our customers even though the email notifications are not ENABLED!!! We pay a shit load of money for this app for an overwhelming bad service as well as not working automation. We are in the search of a new tool. I can only recommend to not use it. In my 6 month with this app I hadn't any good experience. Before I forget. The "HTML" Email is not able to process main stlying. That means that if you design an Email in an HTML Builder you have to go manually into the code to fix the email.
Aug. 21, 2020
Does anyone know if you can pin a track order to the header of your home? I just downloaded the app but all in all so far its going great.
Aug. 20, 2020
My initial experience with Aftership was poor. I had a problem and sent 5 emails over the course of 22 days without getting a response. My review on 20th Aug 2020 was 1 star and read as follows: ------ AVOID. Hands down the worst customer service of ANY app I've installed. I have sent around 5 emails over the last 22 days without ever getting a response to my query. This also isn't a small issue. It relates to the fundamental working of the tracking function. If it wasn't for the fact that currently this is the only app to have integrations with certain other apps that I am using, then I would long since have deleted it, because this company honestly has such appalling customer service. They simply appear not to care at all about their customers. They never answer emails. They ignore support requests. This is definitely one to avoid if at all possible. ---- UPDATE 20th August 2020: Mukul at Aftership reached out to me quickly (within an hour) after I posted this review and helped to remedy the issue over a Zoom call. He said that they hadn't recieved my emails. While, honestly, I'm slightly dubious. I do accept that in this age of spam filters it is possible. So given his subsequent very helpful call, I'm happy to give Aftership the benefit of the doubt. One thing I would advise future readers of this is that if you don't hear from Aftership after a couple of days, then possibly try a different email address, as they may not have recieved it. Posting an honest review of your experience here also seems to work. I haven't had enough 'real world' usage of the app to rate it in the functional sense of the app. My initial first 22 day experience with Aftership was 1 Star. My experience with Mukul today was 5 star. So, I'll settle on an average of 3 stars until I know more about how the app performs in the real-world, and whether my support experience for the first couple of weeks was an unfortunate technical mistake and an aberation; or indicative of a more usual pattern. Time will tell. For now though, it does seem to be working.
Aug. 19, 2020
Thank you for the app it helped me a lot in my store i am really thankful for the app god bless!
Aug. 18, 2020
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Aug. 16, 2020
great added it straight away it was easy to use and took minutes to set up also i found it less stressful
Aug. 15, 2020
i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.
Aug. 13, 2020
Nice and easy to use. Kinda hard to learn at first, but after a while you kinda get used to it. Im sure there is still more to learn from this website.
Aug. 12, 2020
It doesn't show how much order tracking limit is there in free version before installing the app. It's 50 order tracking per month. Why so less, you can redirect to your page completely and just show our Brand logo. You should keep order tracking limit unlimited for us Indian people who are just starting.
Thanks for the review. The Forever free plan is just to test if the platform works for you. As of now we only provide 50 tracking free under this. Any other plan usage is chargable.
Aug. 12, 2020
Just got it, looks okei. Had to "fix" little on the page first time i got in (pop-up from maker) so i did not need to start 14 day trail. But this is not so good i think. You should let people choose or have to upgrade after x trackings and so. Me that just started might not get all up in 14 days so i dont know what i need and not. but apart from that , looks good. And also do not "force" to review as this is doing now. take "away" or change that little and you will have more stars without asking/forcing me ;)
Aug. 11, 2020
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Aug. 10, 2020
Shit instuctions. As someone trying to learn there is no way I would be able to follow the shitty instructions that you have on this app
Hi user, please help us understand which instructions you are referring to. Please reply on the email sent to you. We are awaiting your response.
Aug. 7, 2020
Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!
Aug. 6, 2020
worst customer support ever i repeat worst customer support. i've been contacting them for week and nobody is responding.
Thanks you for your review, please reply to the email sent. We will take care of the concern.
Aug. 5, 2020
AfterShip seems to be a great app so far. It is suitable for all my needs an believe that it will scale well with my business.
Aug. 4, 2020
The app does not collect all my shippings automatically and not even when I sync the shop manually. I can not find how to solve that issue.
July 29, 2020
I love this app! Great app to see progress of customer packages! However, the desktop app and mobile app don't sync. But otherwise, amazing!!
July 20, 2020
bad connection. The app always get disconnected while i was trying to edit the email template. i need to refresh the page every time i need to edit something. :(
July 20, 2020
Aftership has completely failed in tracking and destroyed our customers tracking last 6 months. We would like to ban this group for ever. They demand huge money to run small apps. It is not worth to have it. We are uninstalling this apps for ever.