AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,731
chart
#281
All reviews
Rating Breakdown
Review RSS Feed
June 4, 2020
Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!
May 29, 2020
The dashboard clearly shows that I'am on the FREE plan. I had this app installed for multiple months without paying a cent. Guess what out of the blue I got a charge for $300 on a plan I'am not supposed to be chagred. I will update this review If this is resovled but after unsucessfull attempts of getting this resolved with the customer supprot I'am left with having to dispute this charge on shopify and with my bank. As of now I would recommed anyone reading this to just look for a different app. Kind regards.
May 21, 2020
I want to cancel the subscription but I can't cancel it and its very hard to use I don't need it anymore please cancel my subscription thanks
May 21, 2020
This app is really convenient, and easy to use and great for my customers aswell! I don't have any issues with it!
Aug. 15, 2022
The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review
May 19, 2020
THE APP IS SO G0OD BUT i cannot fix only one couriers which is china ems epacket please help me with it
Thanks for the review, can you please respond to the email sent. We'll check and fix.
May 19, 2020
Some of the worst support I have encountered. Been struggling with one simple problem and I get a new customer service representative replying each time, wanting me to resubmit the exact same thing. Feels like I'm talking to bot it's that bad! Pulling my hair out. Better look somewhere else for a shipping app.
May 19, 2020
Good interface, and good integration (direct, webhook and API) but some couriers are not supported.
Thanks for reviewing, we are adding couriers every day. You might see the couriers you use pretty soon.
May 20, 2020
they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.
Thanks for the review, we want to understand this feedback better. Could you please reply back on the email, so we can schedule a meeting?
May 16, 2020
BE AWARE OF YOUR CARD DATA WILL BE STOLEN AND CHARGED SUDDENTLY. I'm on Starter (Free) plan with 100 quota. Stil today charged me Invoice #FEBB46C-0022 Receipt #2245-6803 $60 USD for nothing. Even i cancel my paid membership. Once you enter the card details there is no way to remove it. They will also not willing to remove. All you need to open a dispute with your bank. This is a serious problem against PCI compliance. We are contacting with Stripe and Shopify about the issue. There is a law regarding save customer card data. And this will be a serious case file against customer rights. We will involve our company lawyer and will fight for this.
Thanks for the review. There is no such concern with the app and billing part. As per the mentioned invoice there are 120 extra tracking numbers for which you were charged. Please reply to the email and we can talk on this further.
May 16, 2020
IF I COULD GIVE A - SCORE I WOULD THE SUPPORT IS LAZY UN MOTIVATED. HAVING A COMPLEX ISSUE THEY REALLY COULDNT GIVE A SH...T
Thank You for the review, may I please request you to kindly reply to the email sent and we can discuss any feature related complexity.
May 13, 2020
I use this app to allow my customers to track their shipments across the world. It also lets you create a custom domain which can help with your overall branding
May 11, 2020
ok app. does work sometimes. hard to get a hold of someone. I removed it but will check for other apps in the meantime
May 11, 2020
Not good. Wouldn't let me past the first registration screen. All fields filled out correctly but then program just stops. Bit buggy for me and just makes me nervous if they can't make the install process simply and easy. Keep working on it guys. disapointed!
May 8, 2020
Hell no fuck this app, their plans state 2000 trackings per month for $99 and then charged me $603 haha wtf bullshit ass app. I contacted them about that and never responded but when i contacted them about other stuff they replied super fast lol FUCK THIS APP bunch of scammy ass fucking stupid ass people.
Thank you for the review, can you join on a screenshare call please. Details are mailed to you, please respond.
May 7, 2020
Testing Testing Testing Testing Testing Testing Testing Testing Testing TestingTesting Testing Testing Testing Testing
May 7, 2020
ME obliga a poner la opción de pago para entrar y luego al deshabilitar me obliga a poner un comentario o compartir... no me parece bien, realmente esperaba usar esto gratis, me lo recomendaron pero no me dijeron que te obligan a interactuar de esa manera, no me parece justo, no puedo opinar porque aun no uso esto por eso doy una estrella, ahora veo que si pongo una estrella no me deja enviar el comentario asi que debo decir que me sigo desilusionando... he tenido que poner dos obligatoriamente
May 5, 2020
BEWARE!! SAVE YOURSELF THE HASSLE AND DO NOT NEVER INSTALL THIS!! This is a scam and a fraud!!! All I did was sign up for a "free" plan which I never even got to using. Out of no where $1000 freaking dollars got charged to my card. If this is not hideous and crooked I don't know what else is. Shopify needs to take down this app ASAP. I'm waiting to get refunded and already opened a chargeback dispute with PayPal and VISA credit card. No wonder India is the scam capital of the world!! The developers ought to be ashamed of themselves. Bloody baiters.
May 5, 2020
There is no free plan in the app. Misinformation Not pleased so far
Thanks for the review, please check the pricing page for the free plan information at https://www.aftership.com/pricing
May 3, 2020
Very helpful to aid in the shipping of items and to help keep track of the shipments. It goes a long way to keep a customer happy.