AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,263
chart
#756
All reviews
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Nov. 25, 2023
Nitin was very patient, spoke very slowly as my English is not perfect. We were able to solve the problem and he was a great and reliable help.
Nov. 22, 2023
Thanks for your valuable feedback. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 21, 2023
I recently tried Priya support, and it exceeded my expectations with its very patient and also knows everything – a 5-star experience!
Nov. 17, 2023
Help has been super helpful
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
Nov. 17, 2023
Super helpful customer support. I only use the order tracking, but it works great. Priti was very helpful during my last support session!
Nov. 14, 2023
Ankit was fantastic today. He was very helpful and we are happy to be using AfterShip.
Nov. 16, 2023
Update: CS reached out and was able to offer a true credit for the issues we had. I appreciated the proactive gesture and Ankush was very polite on our call. I'd just say for any future users: avoid the CS chat if you can. Get someone to talk to you and everything goes much smoother. Customer service is awful. Our app hadn't been working for over a month because of an import issue on their end. When they figured out the solution, it spammed all of our customers with old and outdated tracking emails. They said those emails were "an expected outcome"—they could have at least warned us that was the expected outcome so we could turn off our automated emails. When asking for some kind of credit to make up for the fact that their system didn't work for over a month (not to mention the CS headache), they told us we had to UPGRADE to redeem the discount offered for their error.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We would like to update you that the Pro 1k plan is no longer available. Nevertheless, because you were unable to use AfterShip tracking services due to an issue, our development team has fixed the concern for you. Upon investigating the matter, it is evident that our team could have communicated more effectively regarding the expected outcome of the solution. We acknowledge the oversight in not providing advance notice about the potential impact on automated emails. We have accepted your feedback and will definitely work on this. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Nov. 9, 2023
Had a couple of issues setting it up, contacted the support team and they were quick to respond & solve the issue. Shreyasi was particularly helpful in helping us set up our account.
Nov. 8, 2023
Priya was super helpful and responded to me very quickly! Very pleased and highly recommend.
Jan. 2, 2024
They were very helpful! I love this app, I highly recommend it! Kind and very helpful.