AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#608
All reviews
Review RSS Feed
Jan. 2, 2024
They were very helpful! I love this app, I highly recommend it! Kind and very helpful.
Nov. 3, 2023
This is a very robust, yet pretty easy to use app. I spent quite a bit of time finding the right resources for my customers to get detailed tracking of their shipments AND text updates. This app ties in perfectly with our Shopify store. The pricing is fair for some extra features which we need and there have been some bonus features we got included as well. I'm looking forward to continuing to grow my store with AfterShip.
Nov. 1, 2023
The platform is very powerful and is competitively priced. Nitish, the customer service rep that helped me get setup was very informative and helpful.
Nov. 1, 2023
There was an small issue with the quota allocation but it was sorted out swiftly by their technical team . I have try to use a different app before but it messed up my navigational menu . AfterShip seem to work OK with my theme , is not interffering at all . So far I'm happy !
Oct. 30, 2023
Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!
Oct. 29, 2023
Brilliant easy to use interface for shoppers to track their orders! Very helpful and responsive customer service as well.
Oct. 27, 2023
This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the pricing of the app. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 22, 2023
Nitin Kunwar - nice meeting you Sir. Thanks for helping me setup the tracking page for my dev. site. You've been a great help. Really appreciate your time. God bless!
Oct. 19, 2023
Scammers. I have been a victim of this scam where my money was stolen.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. I appreciate your time to jump over a quick screen share meeting and we are glad that we were able to help you with the refund. Rest be assured, you are valuable to us and we really value your money. You can always contact us via the live chat option available on your account or email us at [email protected]
Sept. 3, 2024
Be careful of unexpected charges even though you may have un installed the app 2 months earlier
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. Also, regarding the charges, if you exceed the quota or you use SMS then you need to pay extra in the next billing. We highly value your business and have sent you an email with additional details. We look forward to your response so that we can further improve your experience with us. For any additional assistance, please do not hesitate to contact us via the live chat option available on your account, or email us at [email protected]. Best regards, Team AfterShip
Oct. 17, 2023
Great app. Great customer support. Nitin was extremely helpful and provided great customer service.
Oct. 16, 2023
Nitin was excellent in helping today. I was very confused, but he helped me get completely set up.