AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.7
feedback
4,785
chart
#298
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June 11, 2021
Just downloaded app, seems easy to navigate. happy to see how this helps my business. Im going to back track past orders
Thank you for your review. We are glad to know that you are exploring our app. Please let us know if you have any suggestion that makes your experience with us worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Team AfterShip
May 25, 2021
Very nice app but still a lot of implements to give five stars. Global customization is moderate and this may affect the professionalism of my french website. I can't edit and/or translate some texts. On the tracking page, it should be nice to add an instagram icon next to the account id so the customers idendify it better and easier. Also, the tracking button on the confirmation order page is only in english while my website is french and the AfterShip app is french too, that's very annoying, i had to disable the button. Support ok. Nice app but i'm waiting to see for some improvements..
Thanks for your valuable feedback. We understand that you didn't have the best experience using our app and wished for the features to be more flexible. We are continuously aiming to improve the application and work upon the suggestions given to us.I t is our constant endeavour to delight our users and make their experience with the app useful. So in future, you will be glad to see enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes a 5 star one. We are available 24 X 7. You can always contact us via the live chat option available on your account or email us at [email protected] Harshvardhan Jha AfterShip Team
May 19, 2021
I haven't used this app yet but customer service was helpful so far, I hope all goes well with this app.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7, you can always contact us via live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
March 24, 2021
The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.
Thank you for your kind words. I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
Feb. 11, 2021
Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.
Hello, Thank you for your feedback. We always try to provide best-effort support in order to provide the best experience. Please feel free to reach us. We are available 24x7. Regards, Mukul Saxena
Nov. 10, 2020
Bonne page de trackage de colis Outil très ergonomique et facile à prendre en main Service client très bien : disponible, rapide pour répondre Par contre les notifications d'email de fonctionnent pas. Notamment la première INFO RECEIVED qui est remplacé par la notif Shopify par défaut
Thanks for your valuable feedback. Kindly note that if you enable the notifications then it will not send notifications for previously added tracking number notifications will be sent for the newly added tracking numbers. We have also sent a separate mail to you.
Oct. 20, 2020
Normally wouldn't leave a review but to downgrade your plan you have to. Don't like the fact that the tracking pages dont use your header or footer and have aftership branding. If i had to title this review i would call it a bad impression made worse.
We apologize for the inconvenience. We have sent you an email on the registered email address with further instructions to downgrade your plan and to discuss the issue you are facing with the tracking page. You can always contact us at [email protected] (24X7). Kind regards, Nitesh Pandey
Oct. 5, 2020
I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks
Hello, We can have a quick discussion in order to explain the features, provided by AfterShip. One of the members of the concerned team will reach out to you over the email. Regards, Mukul Saxena
Sept. 29, 2020
Didn't do enough business to continue to pay for the app. I'm sure it would work for dropshipping companies excelling in high sales volume.
Sept. 6, 2020
L'application semble facile d'utilisation. On y est très bien guider. la satisfaction sera au rendez-vous.
Aug. 20, 2020
My initial experience with Aftership was poor. I had a problem and sent 5 emails over the course of 22 days without getting a response. My review on 20th Aug 2020 was 1 star and read as follows: ------ AVOID. Hands down the worst customer service of ANY app I've installed. I have sent around 5 emails over the last 22 days without ever getting a response to my query. This also isn't a small issue. It relates to the fundamental working of the tracking function. If it wasn't for the fact that currently this is the only app to have integrations with certain other apps that I am using, then I would long since have deleted it, because this company honestly has such appalling customer service. They simply appear not to care at all about their customers. They never answer emails. They ignore support requests. This is definitely one to avoid if at all possible. ---- UPDATE 20th August 2020: Mukul at Aftership reached out to me quickly (within an hour) after I posted this review and helped to remedy the issue over a Zoom call. He said that they hadn't recieved my emails. While, honestly, I'm slightly dubious. I do accept that in this age of spam filters it is possible. So given his subsequent very helpful call, I'm happy to give Aftership the benefit of the doubt. One thing I would advise future readers of this is that if you don't hear from Aftership after a couple of days, then possibly try a different email address, as they may not have recieved it. Posting an honest review of your experience here also seems to work. I haven't had enough 'real world' usage of the app to rate it in the functional sense of the app. My initial first 22 day experience with Aftership was 1 Star. My experience with Mukul today was 5 star. So, I'll settle on an average of 3 stars until I know more about how the app performs in the real-world, and whether my support experience for the first couple of weeks was an unfortunate technical mistake and an aberation; or indicative of a more usual pattern. Time will tell. For now though, it does seem to be working.
Aug. 19, 2020
Thank you for the app it helped me a lot in my store i am really thankful for the app god bless!
Aug. 12, 2020
Just got it, looks okei. Had to "fix" little on the page first time i got in (pop-up from maker) so i did not need to start 14 day trail. But this is not so good i think. You should let people choose or have to upgrade after x trackings and so. Me that just started might not get all up in 14 days so i dont know what i need and not. but apart from that , looks good. And also do not "force" to review as this is doing now. take "away" or change that little and you will have more stars without asking/forcing me ;)
Aug. 11, 2020
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Aug. 4, 2020
The app does not collect all my shippings automatically and not even when I sync the shop manually. I can not find how to solve that issue.
June 29, 2020
I can see how the app could be useful. But it isn't returning delivery dates for NZ Post - so is effectively only telling me half the information it could be.
May 20, 2020
they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.
Thanks for the review, we want to understand this feedback better. Could you please reply back on the email, so we can schedule a meeting?
May 11, 2020
ok app. does work sometimes. hard to get a hold of someone. I removed it but will check for other apps in the meantime
May 7, 2020
ME obliga a poner la opción de pago para entrar y luego al deshabilitar me obliga a poner un comentario o compartir... no me parece bien, realmente esperaba usar esto gratis, me lo recomendaron pero no me dijeron que te obligan a interactuar de esa manera, no me parece justo, no puedo opinar porque aun no uso esto por eso doy una estrella, ahora veo que si pongo una estrella no me deja enviar el comentario asi que debo decir que me sigo desilusionando... he tenido que poner dos obligatoriamente