AfterShip Order Tracking
Reduce WISMO with branded order tracking
Rating
4.4
feedback
1,220
chart
#507
All reviews
Review RSS Feed
July 5, 2023
There is an issue with my order notifications not going through. Sample Order Tracking: 1000021118952 I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest. We really value your business and also we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
June 27, 2023
Ankit was very patient and helpful in explaining Aftership Tracking and has connected me with Marketing.
June 29, 2024
Good app, everything works and customer support helps. Easy to customize your tracking page. Recommend. Saransh was very fast for answering the questions!
June 26, 2023
Excellent customer service so far in getting set up! Aseem was super helpful and patient, most appreciated
June 21, 2023
Quick and helpful customer service chat function. Ankit resolved the matter in less than 1 minute. Great service!
June 19, 2023
Awesome support today from AfterShip representative. Very helpful and patient with me as I'm a new user, explained all settings and navigation. Excellent customer support!
Using app
41 minutes
Total reviews
2
Average rating
5.0
June 19, 2023
Shreyasi helped me with my questions and setting up my store. Thank you for the prompt responses and getting my site ready to go!
June 19, 2023
Aseem helped out with the app tremendously. Very quick and responsive. Definitely recommend the aftership products
Dec. 27, 2023
A great little app that makes tracking simple for you to manage shipments in Shopify and for clients to track their items on your landing page.
June 12, 2023
It's very helpful to our store. Highly recommend it! Aseem is very patient with us, nice support!
Nov. 16, 2023
The best customer support, available 24/7. We dealt with Nitish who was very knowledgeable and even provided screen share to resolve our issue. Thanks Nitish!
June 1, 2023
Customer service is fast and easy! Very well put together interface makes it quick and easy to navigate.
June 1, 2023
great expereince answering questions. ITs a tough job learning a new platform and they are standing by to help.
June 1, 2023
the customer service is very helpful and knowledgeable. Resolve the issue within 10 minutes. Great experience. Highly recommended
May 30, 2023
Ankit was very helpful & answered all my questions. He hopped on a call and walked me through different feautures
May 30, 2023
Ankit's customer service was great. He helped me resolve all the issues I had. Definitely recommend this app.
May 30, 2023
I found Ankit extremely helpful and he fully explained the merits of Aftership and the benefits it will bring to the business
May 26, 2023
Thank you Priyanka, for your patience in answering my questions, and for following up promptly.Thank you so much
May 25, 2023
Great and patient customer service by Aseem. He took the time to go through everything to make sure that it is all clear.
May 24, 2023
Aseem was very helpful when getting me onboarded. He also extended my free plan by 7 days more! Thank you!