AfterShip Order Tracking
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This app is very helpful. It helped us track our shipments with ease. The customer service are very supportive and on time. Thanks Ankit for helping us with our concern, it was so fast and professional.
Ankit was super. His knowledge and patience with me was exceptional. A true customer service representative
I'm still early in my onboarding but so far the customer support is exceeding expectations in both capability and resolution speed. These are very good early indicators of a successful long-term relationship!
This is really helpful for customer to track order in real time. Also it's easy to use as merchant and give you some analytics.
The developer runs another set of apps under the name "automizely" that "generate traffic". Guess where this data comes from? It seems to come from unsuspecting websites that installed "aftership apps". Need proof? Go to your thank you page, and you will see several "remarketing" pixels that do not belong to you. The Aftership app seems to collect your user data, and then sell as part of their other venture "automizely". Once I raised it with them, they agreed to remove, but after 2 weeks, they are still dragging their feet.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence our Engineering team has already worked on and fixed this for you. We really value your business and also we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected]
great and fast support, the lady solve my issue with a lot of kindness and patience! Thank so much
Ankit was very helpful!......................................................................................
The AfterShip Shopify app is an absolute game-changer for any e-commerce business. With its well-deserved 5-star rating, this app takes order tracking to a whole new level. Seamlessly integrating with Shopify, it provides real-time tracking updates and notifications to both merchants and customers, ensuring transparency and peace of mind. The app's intuitive interface makes it easy to manage and track shipments, saving valuable time and reducing customer inquiries. Additionally, its robust analytics and reporting features enable data-driven decision-making. With AfterShip, merchants can deliver exceptional post-purchase experiences, build trust, and enhance customer satisfaction. If you're looking for a reliable and efficient order tracking solution, the AfterShip Shopify app is an absolute must-have, truly deserving its impressive 5-star rating.
The customer service provided by this company is outstanding. They are incredibly responsive, always on time, and willing to help with any question or concern. Their promptness and willingness to assist demonstrate their commitment to customer satisfaction. I highly recommend their services.
There is an issue with my order notifications not going through. Sample Order Tracking: 1000021118952 I contacted the chat 'Ritika' and she promised and escalation but still waiting for an update. This is urgent for me.. can someone help ? Incase this review didn't get updated, the issue never got resolved.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you faced an issue of email notifications not getting sent to the customers and for that, we have already escalated it on a priority basis to get it resolved at the earliest. We really value your business and also we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Ankit was very patient and helpful in explaining Aftership Tracking and has connected me with Marketing.
Good app, everything works and customer support helps. Easy to customize your tracking page. Recommend. Saransh was very fast for answering the questions!
Excellent customer service so far in getting set up! Aseem was super helpful and patient, most appreciated
Quick and helpful customer service chat function. Ankit resolved the matter in less than 1 minute. Great service!
Awesome support today from AfterShip representative. Very helpful and patient with me as I'm a new user, explained all settings and navigation. Excellent customer support!
Shreyasi helped me with my questions and setting up my store. Thank you for the prompt responses and getting my site ready to go!
Aseem helped out with the app tremendously. Very quick and responsive. Definitely recommend the aftership products
A great little app that makes tracking simple for you to manage shipments in Shopify and for clients to track their items on your landing page.
It's very helpful to our store. Highly recommend it! Aseem is very patient with us, nice support!
The best customer support, available 24/7. We dealt with Nitish who was very knowledgeable and even provided screen share to resolve our issue. Thanks Nitish!
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