AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,239
chart
#613
All reviews
Review RSS Feed
Feb. 25, 2022
Very quick help, solved my problem very quick, its a great app with very efficient custumer service.
April 27, 2022
Highly Recommend. The app is easy to use and very useful for my business. Great customer service. Thank you.
Feb. 24, 2022
This app is great and the staff is helpful, they answer all questions immidiatly. I recommend the app to deal with tracking information to customers and save chargebacks or emails from customers asking for where the order is? excellent
Feb. 24, 2022
Convenient and effective. Nice that your orders get imported into the system automatically. And the free plan is good
Feb. 22, 2022
This software is a scam. The fee plan did not say that there would be an agent fee, but in the end, it was charged $5 per agent per month. fraud
I am sorry to know that you are not happy with the fact that there is a fee per month for adding a member. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team AfterShip
Feb. 19, 2022
チャットで質問をさせていただいたところ、とても素早い回答をいただきました。急いでいたためとても助かりました。 まだ使い始めたばかりでアプリの詳細については語れませんが、配送状況を逐一顧客に伝えられるのは素晴らしいです。
Feb. 18, 2022
Awesome post purchase app. Really good customization and support service. My dirty little ecomm secret.
Feb. 16, 2022
support helpful app, highly recommend if you do a dropshipping business and you customer always asking fỏ shipping status
Using app
About 20 hours
Total reviews
1
Average rating
5.0
Feb. 16, 2022
The customer care is super helpful assisting me the initial setup. Very professional and clear about the whole system. I am confident enough to upgrade my plan after it is running smoothly for my tracking. Hope my customers will be happy once I have enabled AfterShip ;)
Feb. 16, 2022
Great app. I have just started a new business and already seeing the help from the app or shipments organisation.
Feb. 14, 2022
They have helpful customer service and are always available. We use the free plan and it works great.
Thanks for your valuable feedback. We are pleased to know that you are happy with our services. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
Feb. 14, 2022
Thank you for the dedicated team that's putting in all the hard work you do. You guys are a great help
Feb. 10, 2022
I appreciate their fast response when I need help for settings, I believe this App will help sales, thank you
Feb. 10, 2022
Amazing customer support! I had an issue and they were very quick to fix it. Very prompt and professional. Thank you!
Feb. 7, 2022
The app interface is great! Customer Service was extremely helpful in addressing some concerns that we had. Highly recommend!
Feb. 6, 2022
When I first downloaded this app I had deleted the USPS carrier by a accident I reached out and a young man by the name of Javid replied and helped me with what I needed right away. So far so good I luv the app
Feb. 3, 2022
Please note, Aftership branding can be removed only from the footer section of the branded tracking page. If you are using the tracking widget there is no way the branding can be removed from there.
I am sorry to know that you are not happy with the fact that branding cannot be removed from the tracking widget. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team AfterShip
Feb. 2, 2022
Great customer support fast and very patient! Helped me solve an issue I was having with ease I definitely recommend downloading this app
March 4, 2022
Just installed it and I saw the difference with the previous app I was using for my website. Easier to follow-up deliveries with the one page shipment view! Haven't tried all the features yet, but there's plenty. Update: had to reach out to support teams several times, always helpful and patient, you guys rock!
Feb. 2, 2022
I used this app to connect tracking to my store. I really wished they made it easier to connect the link into my account
Thanks for your valuable feedback. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected]. We will do our best to make sure your experience with us is worth a 5-star rating. Regards, Rupam Sarma Tamuli Team AfterShip