AfterShip Order Tracking

Dec. 15, 2021

Just starting to use the app, but it is very robust and has great documentation. Looking forward to managing all our order updates through the app.

Dec. 14, 2021

I have been using this great app for many many years now (since they had even fewer features). Now they have grown and become a very reliable and stable app that does everything you need in regards to tracking and keeping your customers up to date. Their integrations with 3rd party tools like Klaviyo makes the life even easier for our customers. The guys behind are doing a great job - and lately, the support has even improved - that's why after +5/6 years of using it I now finally feel they really worth +5 stars.

Dec. 13, 2021

Great customer service. We use this across many of our brands and are thrilled with the added functionality and customer service the team provides.

Dec. 13, 2021

I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!

Dec. 9, 2021

Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.

Dec. 8, 2021

Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))

Dec. 7, 2021

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

Dec. 7, 2021

I chatted with Harshvardhan in AS support today needing assistance with the review option in the tracking page. He was extremely helpful, quick to determine my needs and provide the guidance necessary to resolve my issue.

Dec. 7, 2021

Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..

Dec. 6, 2021

The customer service is fantastic, extremely helpful. Thankyou very much. I thoroughly recommend AfterShip to anyone for their tracking service.

Dec. 5, 2021

Thanks Ankush for your great assistance, I would like to greet Automizely about this high grade customer care with and the fast response to the tickets to solve successfully. Cheers

Dec. 2, 2021

harshva was very helpful. had some issue setting up store. we got on a screen sharing and he helped me resolve the issue on the spot. thank you!

Dec. 2, 2021

This app is definitely helpful to create a better experience for my customers and keep them in the loop on what is going on with their orders.

Dec. 2, 2021

Great app! Works seamlessly and was easy to integrate into my store. Would recommend for anyone else who wants an easy tracking app.

Dec. 1, 2021

SUPPORT IS RESPONSIVE IF YOU HAVE ISSUES!! WORKS GOOD SO FAR. I HAVE TRIED A FEW OTHER PLATFORMS SO THIS SEEMS TO BE BEST

Nov. 28, 2021

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application. In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Nov. 27, 2021

We use Aftership daily, great for tracking multiple orders from a single page. Customer service is quick to respond, even on the weekends.

Nov. 24, 2021

Having a personalized Shipment tracking page really provides authenticity and peace of mind for your clients as well as raise the bar on your stores credibility. Aftership is amazing at this and their support is Fast to respond and help you with anything problem you need related to their app. HIGHLY RECOMMENDED!

Nov. 23, 2021

This app is so effective, with tracking orders and allowing your customers to have a software that keeps them updated.

Nov. 23, 2021

Not Recommended for Australian Stores.Would be a great program if Shipping providers imported with the correct shipping Names. As this does not occur when changing the provider to the correct one within the Aftership system it creates duplicates. You MUST pay for ALL duplicates. There has been NO solution from Aftership.