All reviews

Rating Breakdown

  • 5
    82% (1,016 ratings)
  • 4
    7% (91 ratings)
  • 3
    2% (20 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (103 ratings)

Reviews with Text

  • 95% (1,174)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 29, 2021

Amazing app, exactly what we were looking for a long time. Really appreciate their instant customer support. Easy to use and definitely recommended.

Using app

About 1 hour

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

The application is very simple to use, but the comparison card for viewing reviews on the mobile phone

Store

Aisiml

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 28, 2021

Excellent app and customer support, fast and easy to use. Recommended for store owners who want to improve customer satisfaction.

Using app

7 months

Total reviews

6

Average rating

5.0

1 / 5 Share

Dec. 23, 2021

This app is terrible. They have some dev issues and customer support is horrible. The gymnastics they make you go through to delete the account is absurd.

Store

Broya

Using app

8 months

Total reviews

9

Average rating

4.6

Developer Reply

I am sorry to know that you are not happy with the customer service support and the app. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Rupam Team AfterShip

1 / 5 Share

Dec. 23, 2021

No notification of additional charges outside of the package, charging expensive monthly fees. The feature should stop after the end of the package and should not continue to be calculated extra

Using app

3 months

Total reviews

4

Average rating

3.0

Developer Reply

Thanks for sharing your valuable feedback. I am sorry to know that you are concerned about not receiving notifications of additional charges and getting charged an expensive monthly fee. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application. Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services. Regards, Rupam Sarma Tamuli Team AfterShip

5 / 5 Share

Dec. 22, 2021

Varun from the help desk helped me with the installation and explain the process Excellent service Thanks

Using app

About 1 hour

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 22, 2021

The support is great and the app is easy to use. Makes tracking orders for customers easier and makes my life as a developer easier.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2021

I love their customer service very much!!!!!!!!! thank you so much for all the help. I will share with my friends.

Using app

5 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Dec. 20, 2021

This is really handy app to have with you. We have been using this for a while now and it's ticking all the boxes for us. On the bonus side is the active customer service team, really helpful. We haven't explored the full potential of this app yet, but already it's fulfilling our requirements. Thank you!

Using app

Over 1 year

Total reviews

8

Average rating

5.0

5 / 5 Share

July 1, 2023

Thanks Ankit for the help! He explained everything that we were wondering. I've been confused about the tracking URL for a long time. It was very helpful, as always!!

Using app

Over 2 years

Total reviews

17

Average rating

5.0

5 / 5 Share

Dec. 16, 2021

So far the app is working great and the customer support helped me alot today. Appreciate that! Will definitely reach out again! Special shoutout to Ankush & Neha for helping me every time I face a problem. This app truly changed our aftership experience.

Using app

2 months

Total reviews

13

Average rating

5.0

5 / 5 Share

Dec. 15, 2021

Just starting to use the app, but it is very robust and has great documentation. Looking forward to managing all our order updates through the app.

Using app

16 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 14, 2021

I have been using this great app for many many years now (since they had even fewer features). Now they have grown and become a very reliable and stable app that does everything you need in regards to tracking and keeping your customers up to date. Their integrations with 3rd party tools like Klaviyo makes the life even easier for our customers. The guys behind are doing a great job - and lately, the support has even improved - that's why after +5/6 years of using it I now finally feel they really worth +5 stars.

Using app

About 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 13, 2021

Great customer service. We use this across many of our brands and are thrilled with the added functionality and customer service the team provides.

Using app

9 minutes

Total reviews

1

Average rating

5.0

1 / 5 Share

Dec. 13, 2021

I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!

Using app

About 4 hours

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for sharing your valuable feedback. It is unfortunate to know that your experience with our app was not up to your expectations. Certain features are auto-enabled to help users experience the functionality of the features. These features can easily be disabled and customized, per the user’s discretion. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application. The auto-enable feature has been disabled and can only be enabled as per the requirement. Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services. Regards, Neelima Aggarwal Team AfterShip

3 / 5 Share

Dec. 9, 2021

Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.

Using app

2 months

Total reviews

1

Average rating

3.0

Developer Reply

I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes a better one. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Team AfterShip

4 / 5 Share

Dec. 8, 2021

Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))

Store

mammaly

Using app

11 months

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team AfterShip

1 / 5 Share

Dec. 7, 2021

The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.

Using app

24 days

Total reviews

3

Average rating

3.7

Developer Reply

We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met. We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Shahvaz Team AfterShip

5 / 5 Share

Dec. 7, 2021

I chatted with Harshvardhan in AS support today needing assistance with the review option in the tracking page. He was extremely helpful, quick to determine my needs and provide the guidance necessary to resolve my issue.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

4 / 5 Share

Dec. 7, 2021

Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..

Using app

About 2 hours

Total reviews

2

Average rating

4.5

Developer Reply

Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: [email protected] Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Équipe AfterShip