AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,262
chart
#793
All reviews
Review RSS Feed
Dec. 20, 2021
I love their customer service very much!!!!!!!!! thank you so much for all the help. I will share with my friends.
Dec. 20, 2021
This is really handy app to have with you. We have been using this for a while now and it's ticking all the boxes for us. On the bonus side is the active customer service team, really helpful. We haven't explored the full potential of this app yet, but already it's fulfilling our requirements. Thank you!
July 1, 2023
Thanks Ankit for the help! He explained everything that we were wondering. I've been confused about the tracking URL for a long time. It was very helpful, as always!!
Dec. 16, 2021
So far the app is working great and the customer support helped me alot today. Appreciate that! Will definitely reach out again! Special shoutout to Ankush & Neha for helping me every time I face a problem. This app truly changed our aftership experience.
Dec. 15, 2021
Just starting to use the app, but it is very robust and has great documentation. Looking forward to managing all our order updates through the app.
Dec. 14, 2021
I have been using this great app for many many years now (since they had even fewer features). Now they have grown and become a very reliable and stable app that does everything you need in regards to tracking and keeping your customers up to date. Their integrations with 3rd party tools like Klaviyo makes the life even easier for our customers. The guys behind are doing a great job - and lately, the support has even improved - that's why after +5/6 years of using it I now finally feel they really worth +5 stars.
Dec. 13, 2021
Great customer service. We use this across many of our brands and are thrilled with the added functionality and customer service the team provides.
Dec. 13, 2021
I just downloaded this app to see how it is and it started to send automatically emails & SMSs to my customers from my private email! My store is not even in English so the language is wrong and the emails did not look good at all. Be very careful downloading this app!!
Thanks for sharing your valuable feedback. It is unfortunate to know that your experience with our app was not up to your expectations. Certain features are auto-enabled to help users experience the functionality of the features. These features can easily be disabled and customized, per the user’s discretion. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered and I have forwarded it to our product team. It is always nice to know the requirements of our users so that we can meet their expectations and provide an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. I am glad to confirm that your suggestions have been incorporated to make your experience better with the application. The auto-enable feature has been disabled and can only be enabled as per the requirement. Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services. Regards, Neelima Aggarwal Team AfterShip
Dec. 10, 2021
perfect!!! i love the service and will like to continue using the app for my online Ecommerce store
Dec. 9, 2021
Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.
I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes a better one. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Team AfterShip
Dec. 8, 2021
Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team AfterShip
Dec. 7, 2021
The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.
We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met. We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Shahvaz Team AfterShip
Dec. 7, 2021
I chatted with Harshvardhan in AS support today needing assistance with the review option in the tracking page. He was extremely helpful, quick to determine my needs and provide the guidance necessary to resolve my issue.
Dec. 7, 2021
Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..
Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: [email protected] Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Équipe AfterShip
Dec. 6, 2021
a must have for any business makes shipping customer care so much easier and as good as this app is it would be nothing without the on point kind and knowledgeable customer service that comes with it..its cazy i dont even know if they are 24 hr but they are always there when i need that so they are 24hrs for me...keep up the good work guys
Dec. 6, 2021
The customer service is fantastic, extremely helpful. Thankyou very much. I thoroughly recommend AfterShip to anyone for their tracking service.
Dec. 5, 2021
Thanks Ankush for your great assistance, I would like to greet Automizely about this high grade customer care with and the fast response to the tickets to solve successfully. Cheers
Dec. 3, 2021
The customer support is awesome, but it wasn't totally possible to use the app due to some 3rd party API issues.
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support but unable to use the app due to some 3rd party API issues. We are open to suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team AfterShip
Dec. 2, 2021
harshva was very helpful. had some issue setting up store. we got on a screen sharing and he helped me resolve the issue on the spot. thank you!
Dec. 2, 2021
This app is definitely helpful to create a better experience for my customers and keep them in the loop on what is going on with their orders.