AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,722
chart
#269
All reviews
Rating Breakdown
Review RSS Feed
Nov. 16, 2023
Very useful application, I recommend. I would especially like to thank Priya and Rajat for her help and assistance.
Nov. 3, 2023
This is a very robust, yet pretty easy to use app. I spent quite a bit of time finding the right resources for my customers to get detailed tracking of their shipments AND text updates. This app ties in perfectly with our Shopify store. The pricing is fair for some extra features which we need and there have been some bonus features we got included as well. I'm looking forward to continuing to grow my store with AfterShip.
Nov. 1, 2023
The platform is very powerful and is competitively priced. Nitish, the customer service rep that helped me get setup was very informative and helpful.
Nov. 1, 2023
There was an small issue with the quota allocation but it was sorted out swiftly by their technical team . I have try to use a different app before but it messed up my navigational menu . AfterShip seem to work OK with my theme , is not interffering at all . So far I'm happy !
Oct. 31, 2023
Oct. 30, 2023
Anmol was very helpful is allowing me to understand what my issues were and how to fix them. With Tik Tok's support being so poor, AfterShip customer service was a great alternative!
Oct. 29, 2023
Brilliant easy to use interface for shoppers to track their orders! Very helpful and responsive customer service as well.
Oct. 29, 2023
I did have to speak with customer service and the rep that helped me"Nitin" was very helpful and understood my concern.
Oct. 28, 2023
Terrible experieince. back and forward with their support staff with NO SOLUTION STILL TO THIS DATE. I was charged 70 euro for nothing! CAREFUL with this app, we used it for tracking but they were importing our orders which racked up a 70 euro bill which we didnt know off! There support has helped us with nothing either. I would give it 0 stars if I could. Still no help!!!!!
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our services and provide a better experience for our users. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the extra shipment charges. It is important to note that you are currently subscribed to our Essential 100 plan, which includes allowances for up to 100 shipments per month. Any shipments exceeding this limit will incur an additional charge of $0.08 per shipment. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected]
Oct. 27, 2023
I am a beginner and this app is truly amazing and problem-solving for tracking... Amazing
Oct. 27, 2023
This app does nothing for you on the basic PAID plan. You're better off using a free tracking site. If you want ANYTHING extra (like a custom URL for your tracking so it doesn't show THEIR name in the URL) you have to pay $239.00 A MONTH!! Customer support sucks too, all they do is give you links to read articles when you have a question. I'm uninstalling this app and I JUST installed it.
Thank you for taking the time to share your feedback. We appreciate all forms of feedback as it helps us improve our products/services and provide a better experience for our customers. We are genuinely sorry to hear that your experience with us didn't meet your expectations. We strive to deliver exceptional service, and we regret any inconvenience caused to you. Your concerns are important to us. We do understand that you are not happy with the pricing of the app. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 26, 2023
Aftership's support was amazing! Pryia guided me and helped me as much as she could. I was super happy with the service! Thank you!