AfterShip Order Tracking

Dec. 2, 2021

Great app! Works seamlessly and was easy to integrate into my store. Would recommend for anyone else who wants an easy tracking app.

Dec. 1, 2021

SUPPORT IS RESPONSIVE IF YOU HAVE ISSUES!! WORKS GOOD SO FAR. I HAVE TRIED A FEW OTHER PLATFORMS SO THIS SEEMS TO BE BEST

Dec. 1, 2021

They Helped me become more professional by taking the branding off my tracking page of my business. Thanks.

Nov. 28, 2021

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application. In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Nov. 27, 2021

We use Aftership daily, great for tracking multiple orders from a single page. Customer service is quick to respond, even on the weekends.

Nov. 24, 2021

Having a personalized Shipment tracking page really provides authenticity and peace of mind for your clients as well as raise the bar on your stores credibility. Aftership is amazing at this and their support is Fast to respond and help you with anything problem you need related to their app. HIGHLY RECOMMENDED!

Nov. 23, 2021

This app is so effective, with tracking orders and allowing your customers to have a software that keeps them updated.

Nov. 23, 2021

Not Recommended for Australian Stores.Would be a great program if Shipping providers imported with the correct shipping Names. As this does not occur when changing the provider to the correct one within the Aftership system it creates duplicates. You MUST pay for ALL duplicates. There has been NO solution from Aftership.

Nov. 22, 2021

quick response and super kind! the functions also work excellent! conversation rate is getting higher for my shop!

Nov. 22, 2021

I was stuck on how to enable Canada Post to my account and was quickly and effectively assisted by the support team on chat. Very happy with the service!!!

Sept. 10, 2022

We used the app for customers to track their order. So far it is working well. Customer service is fast and willing to help with any issues. Great app. for your business. I worked with Harsh who was very patient and helpful in resolving my issue.

Nov. 22, 2021

Hi, I particularly have some problem with my aftership. But Mr Rohit help me to solve it. He is indeed providing a good service. Thanks!

Nov. 18, 2021

so far so good, just installed the app today and customer service was great. i use to track orders from correios on my store. little expensive the pro plan which has translation to portuguese from Brazil($99)

Nov. 18, 2021

Ankush was an amazing help. Looking forward to this app providing the proactive customer service we need in tracking orders and issues.

Nov. 17, 2021

Really great App, and great service! Would definitely recommend it. Happy with it. Customer Support replys and helps imidiatly

Nov. 17, 2021

This is great app with lots of flexibility. Can handle multiple stores, CSV imports, marketplaces and more.

Nov. 17, 2021

best app ever !! customer services reply so fast .. made my work easier and easy to use .. thank you so much !

Nov. 16, 2021

With AfterShip, we can track our package easily and deploy a system of tracking on our website. Good part is prompt response from customer support.

Nov. 15, 2021

Downloaded and paid for the plan the same day, easy to customize and they removed the aftership branding in seconds.

Nov. 11, 2021

This app is the perfect choice for small and big business owners, they have great customer services, a professional platform, and great free features that are worth a lot of money on other websites.