AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,261
chart
#793
All reviews
Review RSS Feed
Oct. 13, 2021
I am newly using this app, jump from 17Track and Parcel Panel. Aftership is cheaper and providing more tracking over cost. I rate 5 for their support, as fast and straight forward. I was requesting to embed their tracking session into my theme using their widget feature. But this does not come with their product recommendation session. I think Aftership can be improved with their widget addon with product recommendation feature in near future. It will helps a lot.
Oct. 13, 2021
This app has great functionality for shipment / shopment satisfaction )) I am grateful that it has a free plan available for a growing business. Easy step-by-step instructions, user-friendly interface! Great job! Happy to have it!
Oct. 13, 2021
We have been using the app for a while and we couldn't be happier! Costumer support is awesome! Tool is super efficient and easy to use.
March 23, 2023
Amazing Customer service! They helped me with the installation process from scratch all the way to setting custom domains and resolved all my issues promptly. Very grateful, def one of the best shipping apps out there. Shoutout to Anmol for helping out!!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your opinion has been noted. We are dedicated to always giving the best service to you, our valued user. I would like to inform you that after the account is deleted, all of the data was also erased, and since this process is irrevocable, we thought it would be best if the user did it themselves. As we had received multiple requests from your end to remove the account, we were able to do so. To help you and address any issues you might have with AfterShip, our support team is available around-the-clock. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Team AfterShip
Oct. 12, 2021
Just set it up. Customer/tech service on Chat was invaluable. Wanted to applaud that first. CS is vital. Good job.
Thank you for your valuable feedback. We are pleased to know that we were able to meet your expectations. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
Oct. 12, 2021
Great, the tracking page is nice, it is helpful for my shopify store. and the funciton is strong. Good job.
Oct. 12, 2021
I have been using this app for some years now and it keeps getting better and better. Keep up the good work!
Oct. 10, 2021
the service is very quick. installed the app fluently and try to use it in my store. Highly recommend it
Oct. 10, 2021
It works as intended. It was a bit confusing to get the page to work inside our store and some things aren't translated in Spanish and there's no way for us to edit them.
Using app
11 days
Total reviews
2
Average rating
4.5
Thank you for sharing your valuable feedback. I have taken your suggestion about the translation feature as feedback and forwarded it to the development team. Very soon you will notice enhanced features. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience better. Regards, Riyaz Team AfterShip
Oct. 9, 2021
Quick and accurate responses. They stay online with you to make sure everything has been addressed. Greatly appreciated.
Oct. 8, 2021
Simple and efficient app, need data to prove. Hope it can be used forever. Customer support is very timely.
Thanks for sharing your valuable feedback. Glad that you liked our app and are also happy with the customer support. We are open to your suggestions. You can always contact us via the live chat option available on your account or email us at [email protected]. We would love to see your experience transform into a 5-star rating worth. Regards, Rupam Team AfterShip
Oct. 6, 2021
Nice support team. Very responsive always be online. Just talk to them and the instruction is very detailed. Will love to use this
Oct. 5, 2021
This app is very powerful and I like it very much. The customer service responds quickly, and any problems can be resolved at any time.
Oct. 3, 2021
Fast and responsive customer service. Very helpful. They helped me resolve my issue in a matter of minutes and answer my other questions as well.
Sept. 29, 2021
Aftership offers the optimizations that allow us to provide a great customer experience. Customer Support is always available and proactive!
Sept. 29, 2021
Great app! Customer service is amazing. They were very helpful in assisting with setting up and any questions I have.
June 23, 2024
Rajat/Shreyasi was very helpful to adding our other stores. All is good now. Thank you for the assistance.
Sept. 23, 2021
I am in the process of building out my new store and have tested several different apps for integrations across various categories and the Aftership & Returns Center apps integration and setup have been very smooth. Plus great configuration options and the built in chat support is fantastic. Looking forward to a great store launch.
Sept. 23, 2021
This is a great app for providing customers access to info on the status of their shipment. Great support from their team too when needed (which is rarely).