AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,261
chart
#793
All reviews
Review RSS Feed
Sept. 23, 2021
Seems like the perfect solution to making sure my customers are happy and notified. This takes the guess work out of some things.
Sept. 21, 2021
The app is quite simple to use. The customer service department is outstanding. My only concern is that you cannot remove the "view on app" button from the mobile view of the tracking page, which I find distracting, but so far no customers have complained! Thank you very much.
Sept. 20, 2021
Great customer service. I have tried a couple of tracking apps in shopify. This one is the easiest to use.
Sept. 17, 2021
This app is awesome at what it does, and the support team is typically helpful. There are a few features and bug fixes that would be nice but overall, a good app. They're a big company and they've got a lot of customers to keep happy.
Thank you for your valuable feedback. We are happy to know that you liked our app and found it useful. We are open to any suggestions if you have any. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We are continuously aiming to improve the application and work upon the suggestions given to us by our users. So in the future, you will be glad to see more enhanced features to make your experience better with the application. We will try our best to ensure that your experience with us becomes worth a 5-star rating. If you need any assistance with the app, please feel free to contact us. Our Support Team is available 24/7 to assist you. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
Sept. 30, 2021
Useful app to keep my customers updated on the status of their packages from the warehouse to their door step!
Oct. 1, 2021
I am still trying out this app but so far it's working very well. Customers are receiving notices and I am receiving updates about my shipments. Customer support has been very good.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are open to suggestions if you have any. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
Sept. 15, 2021
Worst customer service ever, breaches GDPR (sends sms promo to your customers without your knowledge). Im using Aftership returns center which is good but this app is gone..
Thank you for your valuable feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team AfterShip
Sept. 14, 2021
Great service if you find yourself need it. Spoke to customer support through chat and they helped point me in the right direction and fix the problem in about 5 minutes.
Sept. 13, 2021
thank you for helping me remove the logo you've even very helpful and fast to resolve the problem. thanks!
Sept. 12, 2021
Very happy with this app. Good for small businesses. Offer a free subscription too, with a quota of 50 shipments per month.
Sept. 12, 2021
Great application! Frees from persistent delivery responses. easy to instal and use. Fully integrates with orders and no additional actions are needed
Sept. 11, 2021
New user of the app and setting up my first tracking page. The interface is easy to use and the support chat is very responsive and helpful! I will definitely keep tuning my tracking page using this app.
Sept. 10, 2021
Easy to use, fast and knowledgeable customer support. They were able to help me out when I needed it. Thank you!!
Sept. 10, 2021
Shubham was an amazing help in preparing Aftership to work for my business. He was patient, attentive, and extremely efficient. At the end of the session, I was able to build out a valuable automated workflow. Shubham was instrumental in making this happen.
Sept. 8, 2021
Helpful application and available support! I had a problem with tracking my orders, and now everything happens automatically!
Sept. 4, 2021
Great app. Easy to use. Support very helpful as well when I needed some answers they were quick to help.
Sept. 1, 2021
Prompt customer support and they respond quickly to inquiries. The tracking page looks great and is customizable.
Aug. 28, 2021
Great app. all features I have used so far are very helpful. I love it. customer support staff is very attentive and helpful.
Aug. 26, 2021
Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.
Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page. We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team AfterShip
Aug. 26, 2021
Awesome App and support. I reached out for an extension of my trial and it was instantly approved. As a new business, this helps tremendously.