AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,723
chart
#269
All reviews
Rating Breakdown
Review RSS Feed
Sept. 21, 2023
Ankit was amazing and he did more than I ask!!! I had a simple problem but he went in and did a 100% work over of our account to make sure everything was right and in working order! 11 out 10!!!
Sept. 21, 2023
Horrible customer service. Think twice before you install with a subscription. Have been emailing and chatting with their "customer support" to cancel our subscription and they spent 24 hours giving me the run around an stalling the request by telling me " give me 3-5 minutes to check on this request " and then disappear for hours. I finally figured out how to cancel the subscription on my own. Beware before signing up!
We are sorry to hear about your frustrating experience with our customer service. We apologize for any inconvenience this may have caused you. It appears that there was some confusion regarding whether you wanted to cancel the entire subscription or just the Protection subscription, which led to the delay in resolving your request. We appreciate your patience as we needed to cross-check with the respective team to ensure your request was handled correctly. We will use your feedback to improve our communication and service processes. Please feel free to reach out to us at [email protected], and we'll do our best to assist you. Thank you for bringing this to our attention. Team, AfterShip
Sept. 19, 2023
Sept. 18, 2023
Ankit was very pleasant and helpful. He took time for me and helped me solve the problem. High-level service. Best regards
Sept. 16, 2023
Sept. 16, 2023
Moazzam went above and beyond to ensure that the problem was completely fixed and even took the time to provide valuable tips to prevent similar issues in the future. Their professionalism and exceptional service truly impressed me.
Sept. 15, 2023
très satisfait, rien à dire je suis très content du service client enfin bref aucun regret je ne peux que conseiller cette super application pour tracker vos livraison !!
Sept. 15, 2023
Atendimento de excelência, sanando todas as duvidas e auxiliando no processo inicial de utilização da plataforma.
Sept. 15, 2023
Sept. 14, 2023
customer service was quick and resolved within minutes. i needed to remove the "powered by Aftership" and I am truly satisfied with the service provided. thanks alot yall.
Sept. 14, 2023
I'm on the 7-day trial, which was extended to 14 days, so I have more time to learn how to use the app. Customer Service is quick and helpful! Excellent app! You can customize the customer's notification email with your logo, send automatic updates, and lots of features! Thanks for your help Ankit.
Sept. 13, 2023
I recently had the pleasure of interacting with Shreyasi from Aftership Tracking Support, and I must say, her professionalism and dedication to customer service are unparalleled. She promptly addressed all my concerns, providing clear and concise solutions. It's evident that she genuinely cares about the customer experience and goes above and beyond to ensure satisfaction. I highly recommend Shreyasi and the Aftership team for all your tracking needs. Kudos to such exceptional service!
Sept. 13, 2023
I had a perfect experience with AfterShip Order Tracking everything is working very well and they have a very reactive customer service ! I recommend it ! 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