AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,241
chart
#593
All reviews
Review RSS Feed
Sept. 4, 2021
Great app. Easy to use. Support very helpful as well when I needed some answers they were quick to help.
Sept. 1, 2021
Prompt customer support and they respond quickly to inquiries. The tracking page looks great and is customizable.
Aug. 28, 2021
Great app. all features I have used so far are very helpful. I love it. customer support staff is very attentive and helpful.
Aug. 26, 2021
Our customers love the Aftership tracking page that we use. I would appreciate alerts when there are known errors or outages. Smaller teams cannot afford much time to investigate problems like this.
Thanks for sharing your valuable feedback. Really happy to know that your customers liked our tracking page. We are open to suggestions if you have any. It is great to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. We do send email notifications for planned outages and try to keep our merchants informed however we have registered your feedback and will definitely pass it on to our product team. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team AfterShip
Aug. 25, 2021
Very good so far. This app is a great way to get more clients and get them to trust your website. Thanks.
Aug. 25, 2021
Fantastic app, great customer service. The ability of customer being able to track their orders on our website is fabulous.
Aug. 24, 2021
Really happy with this app, quick and friendly support and an easy to navigate interface. It's let us create a uniquely branded courier updates page, plus lets us track which shipments are running late.
Aug. 23, 2021
Shubham was great and very fast in resolving my issue!!! I highly recommend him and the service. Thank you again, Shubham!!
Aug. 26, 2021
If you want a great app and customer service, then this is the app to get. I was running out of trial time due to office work, so I asked if I could have an extra couple of days, and the company gave me more than I had asked. Now that is going above and beyond customer service, it's called BEING NICE and I wish we all can do this. The app is running great!!
Aug. 22, 2021
Great service, Fixed my issue, Gt my site up and running! Thanks aftership :) Will be definitely using you guys.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
Aug. 20, 2021
I use AfterShip so my customers can easily track their packages. It was easy to integrate, and customer service is very fast and effective. Shubham was very knowledgeable and fast.
Aug. 17, 2021
This app really helps us keep track of the exceptions on our orders to stay ahead of them and hold our carriers accountable.
Aug. 12, 2021
I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!
Dec. 4, 2022
My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.
Aug. 10, 2021
perfect! The support was great! Thanks a lot I needed help to install the free version and everything was set within a few minutes.
Aug. 4, 2021
Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.
April 7, 2022
So these guys are at it again. This creature called Manish is a bad apple who should be removed. I have dealt with him before so I know when he plays around. He gives a standard template reply and doesn't get back for weeks together. Remember fellows, your brand image is at stake when your customers can't view their shipment status. Terrible service. I would give 0 stars any day. 1 star is too much for this kind of service.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are already working on your concern and will find the root cause that led to delay in resolution. We are also checking what Varun and Manish could have done differently so that our support services can be improved. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our product and customer service. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Kumar Team AfterShip
Aug. 2, 2021
excellent app. shipping update transactional messages are highly relevant to customers & get great engagement. aftership is an excellent way to customize the messages and the landing page they point to. highly recommended.
July 31, 2021
I love the customer service, responded really quickly and were super helpful. I just moved my shop to Shopify and so far everything works quite smoothly
July 30, 2021
I love this app because it helps me to improve our service to the customers, but it is a little expensive.