AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,261
chart
#793
All reviews
Review RSS Feed
Aug. 25, 2021
Very good so far. This app is a great way to get more clients and get them to trust your website. Thanks.
Aug. 25, 2021
Fantastic app, great customer service. The ability of customer being able to track their orders on our website is fabulous.
Aug. 24, 2021
Really happy with this app, quick and friendly support and an easy to navigate interface. It's let us create a uniquely branded courier updates page, plus lets us track which shipments are running late.
Aug. 26, 2021
If you want a great app and customer service, then this is the app to get. I was running out of trial time due to office work, so I asked if I could have an extra couple of days, and the company gave me more than I had asked. Now that is going above and beyond customer service, it's called BEING NICE and I wish we all can do this. The app is running great!!
Aug. 22, 2021
Great service, Fixed my issue, Gt my site up and running! Thanks aftership :) Will be definitely using you guys.
Thank you for your kind words. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
Aug. 20, 2021
I use AfterShip so my customers can easily track their packages. It was easy to integrate, and customer service is very fast and effective. Shubham was very knowledgeable and fast.
Aug. 17, 2021
This app really helps us keep track of the exceptions on our orders to stay ahead of them and hold our carriers accountable.
Aug. 12, 2021
I've been using this app for a few years and it's brilliant. Its the only app I've found that really does do the Customer Service stuff for you. No more 'wheres my order' emails!! I suspended my store for a while and removed the app. I've recently re-started the store and am bombarded with emails again! I just remembered why and have re-added the app and its now even better! I would highly reccomend this app to anyone shipping orders!
Dec. 4, 2022
My initial experience with Aftership was fine. Despite it's inability to automatically link a tracking number to the corresponding carrier. What eventually got me fed up with their App, was extortionate paywalls behind common basic features; such as a custom tracking page. Which is now unavailable unless you pay over $110/Month. With the $11/Month Subscription, all tracking numbers are redirected to the generic aftership tracking page, with afterships own promotional texts everywhere. We have since moved onto better shopify apps, with smarter tracking algorithms and at fairer prices.
Aug. 10, 2021
perfect! The support was great! Thanks a lot I needed help to install the free version and everything was set within a few minutes.
Aug. 4, 2021
Good app especially if you looking for free plan they will let you extend, easy to set up and good customer service.
April 7, 2022
So these guys are at it again. This creature called Manish is a bad apple who should be removed. I have dealt with him before so I know when he plays around. He gives a standard template reply and doesn't get back for weeks together. Remember fellows, your brand image is at stake when your customers can't view their shipment status. Terrible service. I would give 0 stars any day. 1 star is too much for this kind of service.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are already working on your concern and will find the root cause that led to delay in resolution. We are also checking what Varun and Manish could have done differently so that our support services can be improved. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our product and customer service. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Kumar Team AfterShip
July 31, 2021
I love the customer service, responded really quickly and were super helpful. I just moved my shop to Shopify and so far everything works quite smoothly
July 30, 2021
I love this app because it helps me to improve our service to the customers, but it is a little expensive.
Nov. 11, 2025
Garvita @ Aftership is the best! 100% <3 She is very patient and answered all my questions.
July 28, 2021
Customer service is great, especially with Amish! Would recommend. The layout of AfterShip makes it very functional and user-friendly.
July 28, 2021
Easy to navigate, great features and user-friendly app. Customer support are always available to help.
July 28, 2021
Really useful app for tracking shipments. I didn't think I needed something like this, but it's very useful to see everything in one place.
July 27, 2021
Customization on the tracking page wasn't updating. Shubham helped manually update the font. Thanks!
July 27, 2021
Nice design, easy to use. Accurate tracking for the customers. Just sometimes it takes a bit long to load the page.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered and will definitely be looked into. We are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Team AfterShip