AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,261
chart
#793
All reviews
Review RSS Feed
Aug. 26, 2025
Aftership is a great app, it helps provide your customers will tracking updates from your parcels, you can customise it easily to your liking and very good priced :) been using them for almost a year now! never a problem great app! 10/10
July 25, 2021
This App is a very good APP for customers to tracking their orders. They also provide fast and excellent customer service.
Nov. 5, 2021
I haven't utilized the app yet, but customer service is fast and reliable. I would recommend using the chat box. Update*** I have used the app, and it is very reliable. I would recommend using for your shipping communication services.
Feb. 6, 2024
Nitin has been particularly helpful with answering my questions, timely and friendly service. Afterships new Okendo integration, allowing us to use a "delivered" trigger for our Product Review and therefore Post Purchase emails is great. Customers will love this communication being timely rather than receiving a blanket delay.
July 21, 2021
Support is immediate and helpful, messages take dressing up, but good full control. now i need to get to 100 chars
July 18, 2021
I'm just now getting mine setup as my store is not yet LIVE, so my rating is solely based on the customer service. Very patient, professional, and prompt. I look forward to using the app for my site.Thank you.
July 16, 2021
Very useful and helpful customer support! Concise too! Thanks! I was able to link Klaviyo and make branding edits.
July 15, 2021
Began using this app recently. The customer support is great, always there to walk you through and guide you. So far so good!
July 14, 2021
Does everything it promises and more. Very competitive pricing. Would recommend this solution as the best on the market. VERY helpful support team.
July 12, 2021
This app is great! Their support was super friendly and helped me resolve my errors quickly and efficiently.
July 11, 2021
Only started, so far so good, quick response from friendly customer service helping with setting up & solving our problems.
July 11, 2021
It's very easy to implement & works very well. The best from all the apps I've tried so far. I am currently on the free version as our monthly orders are below 50. I definitely recommend. Support is also very responsive. Recommendation: Branded tracking page design can be improved!
Thank you for your valuable feedback. We are glad to know that you liked our app and found it useful. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Neelima Aggarwal Team AfterShip
July 10, 2021
Great customer service and I really like the email/SMS notifications. I will be upgrading once sales pick up a little.
July 10, 2021
love their service. Especially their team is very active and happy to help. I Will surely recommend it to everyone..
July 9, 2021
so far so good! great app, good customer service! now I think how could we live without this app.......
July 9, 2021
Great app. I'm using it for the last 4 years and it's always helpful. Will recommend other if you want to notify customers and track shipping times.
July 8, 2021
I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Thank you for your valuable feedback. I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip. Please check your inbox, as you will be contacted via email shortly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you always experience the best customer support. Regards, Rupam Sarma Tamuli Team AfterShip
July 7, 2021
Customer service is very reliable and will help you with any problems. I contacted them and they were able to reply and solve my problem in under 10 minutes.
July 7, 2021
Awesome app with pro-active support. Never had any problem getting things set up and questions answered.