AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,241
chart
#593
All reviews
Review RSS Feed
July 9, 2021
so far so good! great app, good customer service! now I think how could we live without this app.......
July 9, 2021
Great app. I'm using it for the last 4 years and it's always helpful. Will recommend other if you want to notify customers and track shipping times.
July 8, 2021
I really like this app. I really dislike the fact that they removed the merchants ability to edit the text messages and the email that go out to the customers. Only for that reason, otherwise I would give them 5 stars.
Thank you for your valuable feedback. I am sorry; as of now the feature to edit SMS is not available. Please accept my sincere apology for the experience you had. However, regarding your issue about editing emails, we are assigning a support executive to investigate and resolve your concern. We can also have a quick discussion in order to explain the features, provided by AfterShip. Please check your inbox, as you will be contacted via email shortly. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that you always experience the best customer support. Regards, Rupam Sarma Tamuli Team AfterShip
July 7, 2021
Customer service is very reliable and will help you with any problems. I contacted them and they were able to reply and solve my problem in under 10 minutes.
July 7, 2021
Awesome app with pro-active support. Never had any problem getting things set up and questions answered.
July 7, 2021
Excellent and prompt service, my problem resolved in minutes. Thank you AfterShip. Good to work with
July 7, 2021
I use aftership for other stores I have. My experience is good with it and I will continue using it.
July 6, 2021
Does exactly what I need it to so, made my page looking more professional and convenient for our customers and Customer Support is very helpful
July 4, 2021
Very responsive customer service. app had stop for awhile, i didn't know cos it need update. Trying out the updated version now, good app
July 1, 2021
I changed over from using starshipit, to a combination of READY TO SHIP, and Aftership to hande my shipping integrations with Australia Post eParcel and the notifications to my customers once an order has been shipped. Once installing Aftership, over several hours I dealt with Amish from their customer support, who helped me completely integrated and highly customise Aftership within my shopify store. Every single issue I was faced with, Amish quickly sorted it out for me. I am very very happy with this APP, and it is cheaper than Starshipit! Thank you!
June 30, 2021
i use this app to manage out business tracking orders over multiple carriers in one place. Varun assisted me on live chat with resolving why i had open orders errors of not being imported and did a fantastic job communicating and resolving my query in a timely manner.
June 28, 2021
This app is so useful for my customers to keep track of their purchases, which is vital, because who wants to purchase an item and not be able to track it? My customers are always excited to see where their package is and when it will arrive. The bonus to this app is the customer service. They were quick to reply and help with a question I had AND walked me through everything I needed to do on my end. A great app and company! 10
June 27, 2021
Super application avec un support vraiment très très rapide et agréable. Je recommande fortement!!!!
June 24, 2021
Support has been super helpful! Easy to navigate and easy to use. Getting everything setup was a breeze. Customer have an easy time using this.
June 22, 2021
Aftership has been amazing at allowing us to provide tracking info to customers under our own brand! Every store selling physical products should use aftership.
June 22, 2021
This App has excellent customer service, the response time was immediate with the built in chat option!
June 21, 2021
The app does what it should and the customer service personnel is patient and prompt. I am trying to convert from free trial to a free plan, and the customer service personnel offers great assistance.
June 20, 2021
We just started using this app yesterday. The support is very helpful. They assisted us setting everything up. I would give 5 stars to the customer service. However, the app is not having too many the options for customization for the page design. This is something I would recommend the tech team to get improved on .
June 20, 2021
very nice product that could help me to coach my shipping. Next , I will find and sync my use experience to you. Thanks a lot.
June 18, 2021
Great apps to track all your shipment at one dashboard to make sure every shipment is shipped and not delayed! Perfect Apps.