AfterShip Order Tracking
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I highly recommend this application to anyone that looks to increase their brand image and cultivate good customer relationships!
Riyaz was great, very quick, and easy to work with! Customer support at its best. This app has helped my store a lot.
I was setting up my store and running a little behind. Aftership increased my free trial an extra 7 days to get my store running.
I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT" I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?" IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help. Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app. Your feedback has been registered, as we are constantly striving to make your experience better with our application. One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem. We have 24 hours online customer service. You can also send an email to our support team at [email protected]. Regards, Rupam Team AfterShip
Great reliable service. Received exceptional customer service from Varun. Thank you! Appreciate the help!
The app looks good in itself, but the German translation is terrible. I even sent them the correct translations, but all I got in reply was that these translations were wrong because Google Translate says otherwise. I am fluent in both German and English. Very annoying as we can't use the app this way.
Thank you for your valuable feedback. It is unfortunate to know that you didn't have the best experience using our app. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in future, you will be glad to see more enhanced features to make your experience better. Trust, we work really hard to make our app user friendly and provide a great support experience. Apologies for the inconvenience caused. Regards, Neelima Aggarwal Team AfterShip
Customer support is quick and super helpful. The interface is very easy to use and allows you to brand it yourself which is something I really like.
The app is easy to use and has a lot of features that help my store perform and deliver great customer service
The app integrates great with Shopify. When an order is fulfilled it automatically populates the shipment into Aftership and sends updates on tracking to the customer. The support team is great and accommodating to feedback. A great app!
Customer support was fast and polite! I only wish that we could hide the courier information! But that is not their fault :)
The help desk is easily reachable. He responds quickly and efficiently. All is well for a free basic plan.
Amazing app looking foreword to see how things will work so I can get back with my full review about the product
Just downloaded the app tried some features. The app looks good so far. Customer service is very responsive and ready to respond to queries.
Great customer service, really impressed by how quick my concerns were addressed. Would recommend...
I really like this app. Beginner friendly, and customer support fast & accurate always. If you're starting this is a great app to start for free!
This app helps my company reduce confusion for our customers. Their support staff is very helpful and highly responsive.
I'm using this app to provide automated tracking info to my customers. I like the way it is designed
Sonali walked me through every step of the way and was very clear and organized with step by step directions. I worked through all my inquiries and learned a lot.
Wonderful App! We just installed it and it's packed with useful features. It also has great/fast support. Recommended.
the app help our customer to track package very well and save much time for our service. very useful app
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