AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,241
chart
#593
All reviews
Review RSS Feed
June 17, 2021
Amit was so helpful to offer screen share attention to our customer's pending parcels left marked 'Returned To Sender'. But we found system limits user from updating status to reflect replacements sent.
Thanks for your valuable feedback. We are pleased to know that we were able to meet your expectations. We are continuously aiming to improve the application and work upon the suggestions given to us. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in the future, you will be glad to see more enhanced features to make your experience better. We will try our best to ensure that your experience with us becomes worth a 5-star rating. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Neelima Aggarwal Team AfterShip
June 15, 2021
Customer service is absolutely great. Anurag smashed it and helped me alot! This will probably help my business greatly with better notifications sent to customers
June 14, 2021
Anurag was very patient with me and helped with all inquiries good work team appreciate the help! - Z
June 12, 2021
Really good customer support as a vendor. Highly recommended service and the software is top notch! It is pretty essential for my business.
June 10, 2021
This app has been helpful to keep our returns easy for the customer and informative on our side (good selection of reasons etc) Pairs well with Shopify. Customer service is excellent which is important when you need it.
Sept. 30, 2021
The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time. *EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.
Sept. 29, 2021
Despite having some initial issues with this app as the wrong courier was automatically identified (e.g. DPD instead of DPD UK), after some excellent customer service from Riyaz at Aftership, the tracking is now working. This is a great service as it helps customers track their order at each stage of the process which will enable us to offer a great customer service. It's very easy to use. I would recommend this app - just make sure the correct couriers are used otherwise it won't track your orders.
June 7, 2021
Replaced my current delivery tracking and notification app with Aftership. Night and day difference in the program and the deliverables to the customers. Thank you, still exploring all the great features.
June 6, 2021
I highly recommend this application to anyone that looks to increase their brand image and cultivate good customer relationships!
June 5, 2021
Riyaz was great, very quick, and easy to work with! Customer support at its best. This app has helped my store a lot.
June 3, 2021
I was setting up my store and running a little behind. Aftership increased my free trial an extra 7 days to get my store running.
June 3, 2021
I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT" I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?" IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help. Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app. Your feedback has been registered, as we are constantly striving to make your experience better with our application. One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem. We have 24 hours online customer service. You can also send an email to our support team at [email protected]. Regards, Rupam Team AfterShip
June 2, 2021
Great reliable service. Received exceptional customer service from Varun. Thank you! Appreciate the help!
June 1, 2021
The app looks good in itself, but the German translation is terrible. I even sent them the correct translations, but all I got in reply was that these translations were wrong because Google Translate says otherwise. I am fluent in both German and English. Very annoying as we can't use the app this way.
Thank you for your valuable feedback. It is unfortunate to know that you didn't have the best experience using our app. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in future, you will be glad to see more enhanced features to make your experience better. Trust, we work really hard to make our app user friendly and provide a great support experience. Apologies for the inconvenience caused. Regards, Neelima Aggarwal Team AfterShip
May 29, 2021
I used this app to have a beautiful tracking page for my customers. I love it! Great customer service too!
May 27, 2021
great service, fast response, thank you.Will recommend to friends, five stars. nice nice nice!excellent
May 26, 2021
Customer support is quick and super helpful. The interface is very easy to use and allows you to brand it yourself which is something I really like.
May 25, 2021
The app is easy to use and has a lot of features that help my store perform and deliver great customer service
May 25, 2021
The app integrates great with Shopify. When an order is fulfilled it automatically populates the shipment into Aftership and sends updates on tracking to the customer. The support team is great and accommodating to feedback. A great app!
May 25, 2021
Customer support was fast and polite! I only wish that we could hide the courier information! But that is not their fault :)