AfterShip Order Tracking
All reviews
great customer service. the responded in the chats in good timing even though it was late in the night.
So far so good. Varun was quick to respond to my question and very helpful in getting me answers. Thank you
This app is easy to install and looks very clean! The customer service is awesome as well. 10/10 recommend this app if you are considering it!
Very good customer service! Helped me out quickly! I recommend it. Thanks very much for such a good app!
This app is great, it does everything I need it to do. Their customer service is also very helpful. I definitely recommend this app!
Amazing customer service by Riyaz!!! It was nice to see that I can get the best service when dealing with a lot on my plate. Saved me time and money!!!
They are not able to track 1/5 of my orders, DO NOT use it!! They CAN'T give you a time for how long they can solve this problem. Not working at all! The worst app on Shopify... waste my time
Hi, Apologies for the inconvenience caused. As you are connected with chat and email for your issues with us. We will update you as soon as this issue is fixed in the meanwhile, you can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Regards, AfterShip Team
Great app. Top-notch support! Must have for your store. You get great value with the order tracking. Let's your customers track orders with multiple carriers.
Perfect and fast customer service!! Friendly-use app. Support is fast and easy and gets the request done.
The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.
Thank you for your kind words. I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
Amazing tool to streamline logistics! I highly recommend for Shopify users who manage several suppliers and sales funnels.
FRAUDULENT, DISHONEST & HORRIBLE COMPANY! PLEASE BE AWARE THAT AFTERSHIP ORDER TRACKING & SMS WILL BILL YOU FOR EXCESS CHARGES REGARDLESS OF WHETHER YOU HAVE EXCEEDED THE QUOTA ON YOUR SELECTED PLAN OR NOT. THEY WILL THEN IGNORE YOU FOR MONTHS ON END AND DENY ANY RESPONSIBILITY FOR THE EXCESS CHARGES & THEY WILL NOT PROVIDE YOU WITH INVOICES & THEY WILL DELETE ANY HISTORY OF THE BILLING DATA IN YOUR ACCOUNT. PLEASE MAKE SURE TO CHECK YOUR BILLS IN SHOPIFY TO CHECK IF YOU ARE BEING CHARGED FOR FAKE "EXCESS FEES" BY AFTERSHIP ORDER TRACKING & SMS
This is by far the best Shipping Tracking app for you and your customers. Its so easy to use and connects with Shopify seamlessly! The best part is the branded tracking page, it looks so nice you can add your logo, links, products and instagram feed and more. Highly recommend! Thanks.
This is the perfect app to implement with your store with the Judge me reviews app. This way you can automate reviews and your customers can get up to date shipping notifications.
I had some issues and AfterShip's customer service is incredible! A gentlemen by the name of Pawan has able to immediately send me a Zoom meeting, troubleshoot/diagnose/remedy my issue. A powerful integration and a MUST for eCom DTC business owners. Thank you Pawan and AfterShip!!
I chatted with Pawan today and got the help I needed in seconds! looking forward to trying aftership out on my store.
Love this app helps me keep track of all my shipping in one place and now I have the notifications set up, I hardly get any shipping queries from my customers. Also great customer support as well very friendly and helpful.
This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.
Hello, Thank you for your kind words. We are really eager to know how we can make your experience a 5 star one. You can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Mukul Saxena
Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.
Hello, Thank you for your feedback. We always try to provide best-effort support in order to provide the best experience. Please feel free to reach us. We are available 24x7. Regards, Mukul Saxena
Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.
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