All reviews

Rating Breakdown

  • 5
    82% (1,038 ratings)
  • 4
    7% (93 ratings)
  • 3
    2% (20 ratings)
  • 2
    1% (10 ratings)
  • 1
    8% (101 ratings)

Reviews with Text

  • 95% (1,198)
Review RSS Feed Review RSS Feed

5 / 5 Share

May 18, 2021

I really like this app. Beginner friendly, and customer support fast & accurate always. If you're starting this is a great app to start for free!

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 18, 2021

This app helps my company reduce confusion for our customers. Their support staff is very helpful and highly responsive.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 17, 2021

Sonali walked me through every step of the way and was very clear and organized with step by step directions. I worked through all my inquiries and learned a lot.

Using app

29 days

Total reviews

4

Average rating

5.0

5 / 5 Share

May 15, 2021

Je suis très satisfaite de vos services. J'utilise l'application depuis plusieurs moi et toujours aussi conforme à mes attentes !

Store

ZediZen

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 14, 2021

Wonderful App! We just installed it and it's packed with useful features. It also has great/fast support. Recommended.

Store

Nevlers

Using app

40 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

May 12, 2021

the app help our customer to track package very well and save much time for our service. very useful app

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

May 10, 2021

Good app, simple layout make it easy to use. Able to track orders and returns easily. The out for delivery section is very useful to understand the order's movement and delivery frequency. The customer support team is available at all times and giving the best service. Thanks to the support person "Varun" for the quick and good support in clearing few doubts. Thanks to the whole support team and the amazing engineers behind Aftership.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2021

The person was very helpful and solved my problem. Very professional services by the after ship team. All good

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 7, 2021

The support team was super responsive. They helped my right away and were very patient. Highly recommended.

Using app

34 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2021

Great service! super easy having all of my shipments in one location and being able to catch a package with a bad address before its returned. Customer service is also helpful.

Using app

8 months

Total reviews

9

Average rating

5.0

5 / 5 Share

May 4, 2021

Great app and customer service. Highly recommend it for any store. Don't hesitate to install this gem.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

May 3, 2021

super recommend ! super useful and the costumers Service is responsive, quick, and professional! dont think twice!

Using app

About 8 hours

Total reviews

3

Average rating

5.0

4 / 5 Share

May 3, 2021

I'm using the app for order tracking. The setup seems to be user-friendly. I am new to using it, but so far so good.

Using app

4 days

Total reviews

6

Average rating

4.8

Developer Reply

Thank you for your kind words. Glad to know that AfterShip app is living upto your expectations. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one. Regards, Nitish Team AfterShip

5 / 5 Share

April 30, 2021

This app is exactly what I was looking for. Every glad to have found it! Support was awesome when assisting with setup!

Using app

5 minutes

Total reviews

8

Average rating

4.8

4 / 5 Share

April 30, 2021

So far so good. App looks clean and the support team has been very helpful with helping set up the app for use in the store. After I get some customer feedback I will update in accordance with the end customer.

Using app

About 1 year

Total reviews

4

Average rating

3.8

Developer Reply

Thank you for your kind words. Glad to hear about your experience with our customer support. Please let us know if you have any suggestions for us. In case if any assistance is required, you can always use the chatbox option to reach out to us 24*7. Regards, The AfterShip Team

5 / 5 Share

April 30, 2021

Suberb service and customer support! Thank you so much for all your help. We are continuing to try the service and will take a decision

Using app

1 day

Total reviews

2

Average rating

5.0

4 / 5 Share

April 30, 2021

Seems to be tracking orders well. Sometimes, however, the courier services is incorrectly identified by Aftership in which case you have to manually change it. Kinda beats the point of an automated tracking dashboard but it's not very cumbersome to do on occasion. Customer support is responsive as well.

Using app

About 1 month

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your kind words. We are working on this to make courier detection more efficient. We hope it will help to enhance your experience to 5 stars one. AfterShip Team

5 / 5 Share

April 29, 2021

Love this app for checking shipments after they have shipped. Allows us to stay on top of the customer experience and ensure each person is taking care of! Customer service is fantastic too!

Store

ANACT

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2021

very good support. very responsive and helpful in replying all my queries. I am still using the free version.

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 3, 2022

There is only 5 Stars to choose from if there were 10 it would have been selected. I run a drop ship site and up to recently i was using the mobile ap to track parcels for customers. No i use the shopify app store version and its integration is just mind blowing what they have done. It is going to save me tons of team to concentrate on other things relevant to my store. I love the fact that it show to download the app with customer order once order is confirmed they just click the link it installs and tracks their order. The sms and email notices the customer receive also i used to have to do that all manually. Always fast and quick for support issues Thanks for this app.

Using app

8 months

Total reviews

8

Average rating

4.5