AfterShip Order Tracking

This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.

I love this app! My customers now are no longer in the dark as to where their shipment is. I love the fact that a notification is delivered when the package is in transit and out for delivery. Specially the out for delivery notification is really important because it will help reduce instances of stolen packages from porches given that our customers will now know that the package is on its way.

I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks

Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains). Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.

Excelente aplicación. cumplio con todas las expectativas sobre la aplicación, si la recomiendo para su uso.

Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..

VERY HARD TO CONTROL 2 STORES ON THE 1 ACCOUNT ...............................................................

My initial experience with Aftership was poor. I had a problem and sent 5 emails over the course of 22 days without getting a response. My review on 20th Aug 2020 was 1 star and read as follows: ------ AVOID. Hands down the worst customer service of ANY app I've installed. I have sent around 5 emails over the last 22 days without ever getting a response to my query. This also isn't a small issue. It relates to the fundamental working of the tracking function. If it wasn't for the fact that currently this is the only app to have integrations with certain other apps that I am using, then I would long since have deleted it, because this company honestly has such appalling customer service. They simply appear not to care at all about their customers. They never answer emails. They ignore support requests. This is definitely one to avoid if at all possible. ---- UPDATE 20th August 2020: Mukul at Aftership reached out to me quickly (within an hour) after I posted this review and helped to remedy the issue over a Zoom call. He said that they hadn't recieved my emails. While, honestly, I'm slightly dubious. I do accept that in this age of spam filters it is possible. So given his subsequent very helpful call, I'm happy to give Aftership the benefit of the doubt. One thing I would advise future readers of this is that if you don't hear from Aftership after a couple of days, then possibly try a different email address, as they may not have recieved it. Posting an honest review of your experience here also seems to work. I haven't had enough 'real world' usage of the app to rate it in the functional sense of the app. My initial first 22 day experience with Aftership was 1 Star. My experience with Mukul today was 5 star. So, I'll settle on an average of 3 stars until I know more about how the app performs in the real-world, and whether my support experience for the first couple of weeks was an unfortunate technical mistake and an aberation; or indicative of a more usual pattern. Time will tell. For now though, it does seem to be working.

i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.

Great app to track all of our shipments that have been sent out to our customers. Highly recommend!!!

Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

It really makes tracking and sending out notification updates easier and seeing them in one platform is great

The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review

I recently add AfterShip on my Shopify store. It will help and save my lot of time. Easy to use customize tracking theme looks good.

they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.

THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.

I really like how it works,enjoyed it a lot really.I can recommend this application for all the businesses

Will try and see...seems easy so far. Been looking for an apps for people to track their orders and Shopify's inbuilt system doesn't seem to be sufficient.

Great app! Love the ease of use and mainly the features it provides. very worth it and they offer a free plan.