AfterShip Order Tracking

Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains). Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.

Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..

So far so good. May upgrade to a paid plan if it works smoothly for all our logistics partner. Good job

i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.

Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!

Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.

AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.

It really makes tracking and sending out notification updates easier and seeing them in one platform is great

Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!

The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review

they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.

Hell no fuck this app, their plans state 2000 trackings per month for $99 and then charged me $603 haha wtf bullshit ass app. I contacted them about that and never responded but when i contacted them about other stuff they replied super fast lol FUCK THIS APP bunch of scammy ass fucking stupid ass people.

THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.

I really like how it works,enjoyed it a lot really.I can recommend this application for all the businesses

We contacted support twice over a week with no response. We were excited to use the app but support is absent.

Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!

Really shocked by how terrible their customer service is. We know our business doesn't matter to them...but we're disappointed that their service makes that so painfully clear.

What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.

Waste of time - stopped supporting my major courier, to quote their support "as of now". Wasted couple hours setting it all up. Installers beware - Royal Mail is not supported in this app "as of now"

The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.