AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#593
All reviews
Review RSS Feed
March 26, 2021
Great app. Top-notch support! Must have for your store. You get great value with the order tracking. Let's your customers track orders with multiple carriers.
March 25, 2021
Perfect and fast customer service!! Friendly-use app. Support is fast and easy and gets the request done.
March 24, 2021
The integration is not easy and not at all intuitive, the analytics and insights are limited and not as extensive as advertised, the adjustments on the tracking page are very limited, the support is very good though and was very helpful. Overall, expensive, features are much less exciting than expected, but we still hope it will help us improve customer experience.
Thank you for your kind words. I have forwarded your suggestions to the concerned team. Please let us know if you have more suggestions for us. We are really eager to know how we can make your experience a 5 star one. AfterShip Team
March 23, 2021
The app is great so far. My customers can track their shipment with ease. The customer service is also great. One of their reps named Amit helped me with a situation with promptness.
March 23, 2021
Amazing tool to streamline logistics! I highly recommend for Shopify users who manage several suppliers and sales funnels.
Nov. 22, 2022
Great app. The support service works quickly and efficiently. Help to resolve any issues that arise.
March 15, 2021
We started using Aftership as a trial version to notify our customers in advance about the status of their shipments. Questions regarding parcel status dropped to 50% which reduced our workload and made customers happy. Furthermore the customer service team of aftership did a great job to resolve an issue we had at the beginning. Also I want to stress out the availability and response time of the team. Special thanks to Mudit!
March 11, 2022
FRAUDULENT, DISHONEST & HORRIBLE COMPANY! PLEASE BE AWARE THAT AFTERSHIP ORDER TRACKING & SMS WILL BILL YOU FOR EXCESS CHARGES REGARDLESS OF WHETHER YOU HAVE EXCEEDED THE QUOTA ON YOUR SELECTED PLAN OR NOT. THEY WILL THEN IGNORE YOU FOR MONTHS ON END AND DENY ANY RESPONSIBILITY FOR THE EXCESS CHARGES & THEY WILL NOT PROVIDE YOU WITH INVOICES & THEY WILL DELETE ANY HISTORY OF THE BILLING DATA IN YOUR ACCOUNT. PLEASE MAKE SURE TO CHECK YOUR BILLS IN SHOPIFY TO CHECK IF YOU ARE BEING CHARGED FOR FAKE "EXCESS FEES" BY AFTERSHIP ORDER TRACKING & SMS
March 8, 2021
This is by far the best Shipping Tracking app for you and your customers. Its so easy to use and connects with Shopify seamlessly! The best part is the branded tracking page, it looks so nice you can add your logo, links, products and instagram feed and more. Highly recommend! Thanks.
March 5, 2021
This is the perfect app to implement with your store with the Judge me reviews app. This way you can automate reviews and your customers can get up to date shipping notifications.
Feb. 26, 2021
I had some issues and AfterShip's customer service is incredible! A gentlemen by the name of Pawan has able to immediately send me a Zoom meeting, troubleshoot/diagnose/remedy my issue. A powerful integration and a MUST for eCom DTC business owners. Thank you Pawan and AfterShip!!
Feb. 26, 2021
I chatted with Pawan today and got the help I needed in seconds! looking forward to trying aftership out on my store.
Feb. 24, 2021
Love this app helps me keep track of all my shipping in one place and now I have the notifications set up, I hardly get any shipping queries from my customers. Also great customer support as well very friendly and helpful.
Feb. 19, 2021
It helps us track customers order without a hassle. It is easy to use and the support team is very helpful.
Feb. 18, 2021
This app solved some of the compliance issues we had with allowing customer self service, the only trouble we ran into was on attempting to setup and invitations of additional users. One of the invited users somehow created a separate instance. Customer support was extremely quick with response and we were able to resolve the issue immediately.
Hello, Thank you for your kind words. We are really eager to know how we can make your experience a 5 star one. You can always reach out to us via the chat option available on your account or email us at [email protected]. We are available 24 X 7. Kind regards, Mukul Saxena
Feb. 11, 2021
Perfect. I just downloaded it and I was able to track the shipments from shipping to delivery. Also, my customers were able to track their orders right from shipping time to delivery time. I woul;d recommend it for others who are in need of tracking shipments.
Hello, Thank you for your feedback. We always try to provide best-effort support in order to provide the best experience. Please feel free to reach us. We are available 24x7. Regards, Mukul Saxena
Feb. 2, 2025
The support of Aftership, Sadhan, is always available and provides us immediate support when we need it. Well done and keep it up !!
July 6, 2021
Good overall. There is however PTT Turkey that they can't seem to track although it's on their list. I've had a talk with customer service 3-4 times about this. They're generally attentive but in this case, all I get is a few exchanges and then complete silence. So, the reported bug never gets solved. On other occasions, customer service was good. Still, Aftership is the only option that we've found to properly track all carriers involved in international shipments.
Feb. 4, 2021
Quick Prompt and accurate support. Fixed my issue quickly. I had enabled something that should not have been enable.
Feb. 2, 2021
Super fast response from customer support team, really helpful. Love that I can customise the tracking page and they have an official app as well.