AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,262
chart
#792
All reviews
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Dec. 1, 2020
Mal optimisée pour le dropshipping ! L'appli ne permet pas de masquer le transporteur Aliexpress Sandard Shipping s'il est activé. Problème, s'il est désactivé, le statut du colis n'évolue pas avant sa prise en charge par le transporteur local. Cela laisse potentiellement un gap de 10-15 jours avant que les infos de tracking ne commence à remonter. C'est source d'inquiétude pour le client. L'appli est également buggé avec des tracking qu'elle n'arrive pas à faire apparaitre sur la page de tracking ("commande introuvable")... source d'incompréhension pour le client. ET SVP soyez plus transparents sur les features qui disparaissent quand la période d'essai se termine !!! j'ai eu la très désagréable surprise de découvrir que des mails en anglais ont été envoyés à mes clients sans que je le sache ! La personnalisation initiale avait été effacée. Problème : dans le dit mail en question apparaissait Alixpress, j'ai donc perdu un client à cause de vous. Le support était à peine compréhensif. Conclusion: j'ai changé d'appli et je suis allé chez votre concurrent Parcel Panel qui a bien compris les besoins de ses clients en dropshipping. Je mets 2 étoile pour la page de tracking qui est belle
Hello, Thank you for your feedback. We are afraid to inform you that we do not have the feature to change the courier name on the tracking page as of now. However, we will update you once we have this feature in our app. Also, regarding the pricing plans, you can visit our official website or refer to the below link to know more about all the plans. https://www.aftership.com/pricing/ If are having any other queries, you can connect with us anytime at [email protected] or through the live chat feature of our app. Regards, Manish Mittal
Nov. 23, 2020
Didn't work. Support agent advised to wait for 3 hours, still did not work. It wasted my time. I don't recommend.
Hello, We apologize for the inconevnience caused to you. One of our support members will reach out to you and we will assist further with steps to resolve the issue at the earliest. Regards, Nitesh
Jan. 21, 2021
UPDATE 21/01/2021: I was overcharged a couple months ago. I've told them at least 3 times and they keep saying they've passed it to billing. It's now been 3 weeks without any meaningful response. Also contacted Shopify who are reluctant to refund me even though they agree I was overcharged. My advice? Stay away from this app until their management steps in and fixes this. OLD REVIEW: App is great and works mostly like it's supposed to. Told the team about a bug and they said it'll be fixed in 3 days, lets' see how that goes. Main reason I'm taking 1 star off is the chat support seem to pick and choose which issues to reply to. Sometimes I can see "read" but no response. If I ask them about it a few days later, they respond initially then disappear again. I suspect if the issue involves more time and effort they don't bother with it.
Thank you for sharing your valuable feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and working on the solution. We have sent you an email to discuss this further. You can also reach out to us via the chat window available on your AfterShip account or email us at [email protected] (24X7). Kind regards, Mudit
Nov. 6, 2020
AfterShip worked great for years, and then all of a sudden, the notifications to our customers started to make no sense. The *|ITEM_NAMES|* tag has been broken since the beginning of August 2020. Customers were receiving notifications with tracking numbers that didn't match with the product mentioned in the notification. It caused a CX nightmare. We opened a support ticket in the beginning of August when this began happening. Support said that they would have it fixed by October. That sounded like a long time to wait, but we waited. Now in the 3rd week of October the issue is still not fixed, and today we receive an update to the support ticket which states "We will certainly fix it this quarter". We've had to turn off AfterShip notifications while waiting for support to fix the problem. 6+ weeks later, we still can't send out shipping notifications to our customers and support hasn't been able to fix the problem. UPDATE: 11/6/20 - still doesn't work. When will the *|ITEM_NAMES|* tag be fixed?
Hello, We are diligently working in order to implement the fix. It requires very careful implementation so that it should not impact the other function of the application. Rest assured, We will keep you informed regularly about the progress. Regards, Mukul Saxena
Oct. 15, 2020
This used to be a good app, now they are doing what fornite did to apple, this app is actually using their own payment provider against Shopify. We don’t need to give our CC information to a third party, we would rather pay via Shopify, save and easy... uninstalled the app after 1 year of usuage.
We apologize for the inconvenience. Payments via the Shopify channel are supported on AfterShip along with it we also offer the payments via cards option using our gateway. It is totally a user preference, We never force payments on our gateway. As you have mentioned you want to pay via Shopify. We have sent you an email on the registered email address with further instructions. You can always contact us at [email protected] (24X7). Kind regards, Mudit
Oct. 14, 2020
I signed up to this app and after the free period the account reverted to the free offer. I have tried to upgrade to the $9 per month plan and within shopify have attempted to approve is monthly fee but then I am taken to the aftership page which says I already have an account and it asks me for my credit card details. For some reason I am unable to add this $9 per month fee into my shopify monthly account. I prefer to pay all of my app fees through shopify in one single payment. I have now contacted after ship 2 times in the last 3 days via the contact form inside the app and as yet have not received a single response. The app looks like exactly what I need for our online business and I only hope by writing this review it triggers somebody to assist. [email protected]
Hello, This is Nitesh from AfterShip. As you have mentioned that you are facing some issues while upgrading your account we will drop a personal email to you about upgrading the plan with Shopify billing. In case if you still face any issues please let us know via the chat option available on your account or you can email us at [email protected]. We are available 24X7.
Oct. 5, 2020
I'm not even sure what this plugin does beyond the basic capabilities for Shopify. $200 /month so customers can have a streamlined tracking page? no thanks
Hello, We can have a quick discussion in order to explain the features, provided by AfterShip. One of the members of the concerned team will reach out to you over the email. Regards, Mukul Saxena
Oct. 2, 2020
It's a disgrace that Aftership's SSL certificate for custom domains comes at a $10/month price tag in addition to the plan's monthly cost. Especially since Let's Encrypt offers free certificates. Come on guys, your customers have been complaining about this since 2017... https://help.aftership.com/hc/en-us/community/posts/115007426087-HTTPS-on-custom-tracking-domain
Sept. 12, 2020
Customer support is poor. Their software broke and they kept pointing me at Cloudflare to fix it when it was their implementation that had issues (specifically with SSL on the tracking and returns domains). Way overpriced for the software. Would've cost about $15,000 a year for it but customer service is so poor that I decided to do without it.
Hi Umzu team, Our enterprise sales team will reach out to you. We are in process of fixing the domain issue for returns and will sort it out this week. I am sure you will give us a chance to rectify these problems and your experience will be much better from hereon. Best, Shahbaz
Sept. 6, 2020
L'application semble facile d'utilisation. On y est très bien guider. la satisfaction sera au rendez-vous.
Sept. 3, 2020
Not happy with the support. I had to ask the same question 3 times. Every time someone else answered..
Hi Noura, This is certainly not the experience we wanted you to have. I have dropped you a personal mail to understand things in detail and sort everything out. Please check and allow us to make your experience a 5-star. Looking forward to your reply. Best, Shahbaz
Aug. 26, 2020
So far so good. May upgrade to a paid plan if it works smoothly for all our logistics partner. Good job
Aug. 15, 2020
i like it. However i didnt receive an aftership notification to pick a plan. it lapsed on me and a customer had to tel me it didnt work.
Aug. 7, 2020
Support could be a little quicker to respond and the instructions are lacking detailed steps on where to go and how to... But apart from that, great app and I would highly recommend using it!
July 15, 2020
Support is the worst ever. App does not work (not import Tracking numbers from store) support does not react.
July 8, 2020
This company is an absolute disgrace. Never have we experienced such poor customer service in our professional life. We have orders stuck due to incorrect set up. This company will you hang your business out to dry. Please look at other apps this is by the far the worst tracking service on shopify! By a country mile!
Thanks for your review, may I please request you to kindly reply to the email. We'll help fix any issue at your end.
July 2, 2020
Used this for 3 years but now it's unbearable. Overpriced and tracking only really works a handful of times. The customer support only responds once a day so it a week+ to get anything fixed
July 1, 2020
AfterShip is definitely not an app you want on your store. It lacks functionality, sneakily overcharges you, and doesn't let you remove it.
Thank you for your review, could you please reply on the email sent.
June 25, 2020
Atrocious support. Doesn't support DPD UK, yet happy to charge me hundreds of dollars for trackings that didn't go beyond 'pending' status. Have emailed support five times over two weeks requesting a refund - NO RESPONSE. Will be taking the matter up with Shopify support to recover funds. Real shame as this app used to be so good.
June 21, 2020
It really makes tracking and sending out notification updates easier and seeing them in one platform is great