AfterShip Order Tracking

Aftership really makes it easy for me to send my customers straight to a dedicated tracking page on my site.

I use to app to help track delivery. It's very helpful to me cause I know exactly when the package is delivered.

Will give 5 stars when they show why all orders are not in sync. Overall a very good and user friendly app.

My store is still new and so I haven't started using the app live, but the support from the team have been exceptional with ensuring my store is ready for launch. Keep it up guys. Can’t wait to launch

They deliver what they promise. So far, I am happy with this app. Would recommend to all stores who require tracking and shipment notifications.

Great app for a smooth returns process, gives your customer confidence when making their returns. I would definitely recommend everyone to have this app.

I love this app as it help me track my orders and send confirmarion emails to my customers and you dont have to pay to get started.

We have been using this app for our shopify for about a year now and it has helped us efficiently manage our return orders from customers with up-to-date and automated email notifications.

I installed aftership for my shipify store and it installed very easily and fast. As soon as the tracking code arrived, it was synched with the app and notification sent to the customer. Emails can be customized to your own needs including URLs, discount codes, logo etc. Great way to do business!

Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions

I use this app for all my businesses and I can tell you that this is the best app out there. It just works flawlessly and that is the best thing an app can do!

Great app, it helps us streamline the process from 20 carriers without complicated integrations with old-fashioned shipping companies.

Doesn't support most UK services with Royal Mail so it just ignores them... Used them for years but they don't seem to have any interest in fixing this - it used to work...

AfterShip is an excellent solution for tracking shipments! Only minor issue is that there are no SSL certificates on custom domains. That said, the customer support is very responsive.

At first it worked well, but now there is an annoying bug which has never been resolved for months! Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients. When you check with 17track, it is clear that Aftership is mixing in Bullshit data. So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there. The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages. I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :( So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats! I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications. That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients. Unfortunately I can't recommend this app to anyone.

We were automatically billed after the free trial period expired without notice or the ability to select a pricing program. Even worse, they do not respond to support emails.

We installed the app to keep track of our fulfilment process. We set up the app and we installed both the Shopify app and the fulfilment supplier app on aftership. Aftership synced orders twice from both sources and created duplicated tracking numbers for almost every order. It was a bit of a nightmare. Aftership shouldn't sync orders with the same Name or ID, or at least flag it as a duplicate.

Easy to install. Easy to customise. Works perfectly. I requested a small change (a courier phone number to be corrected on the tracking page) which was done graciously and quickly. I am so impressed with this app, and with your team. My customers LOVE that they can track their parcels so seamlessly.

This app was really easy to install and it gives customers real time tracking.

Great app for ecommerce beginner like me. Thanks for amazing app