AfterShip Order Tracking

June 4, 2020

Wow! The concept is amazing I really love it. But then when you need help you get a support team which is probably from India who doesn't help and just send you to the FAQ page. Needed help for the past 5 days and got nothing from them except some BS. DON'T INSTAL THIS APP!

Aug. 15, 2022

The customer support is too lousy. The app itself works fine. but if there is a technical issue, do expect a looooooooooog time to be fixed. As for my case, it took more than 15 days and I am still not getting a useful answer from the customer service team. You only get a standard reply "We will fix this as earliest for you, we apologize for the inconvenience caused to you."...........BAD CUSTOMER SERVICE SUPPORT for my 1 star review

May 20, 2020

they charge according to a plan that appears nowhere in the description or on their site? Update: Problem was solved in the end with an upgrade to a paid plan. SSL on custom domain tracking page costs 10$/month. I still don't like the filters options on orders tracking page . I did not try the alternatives apps but improvements could be made.

May 8, 2020

Hell no fuck this app, their plans state 2000 trackings per month for $99 and then charged me $603 haha wtf bullshit ass app. I contacted them about that and never responded but when i contacted them about other stuff they replied super fast lol FUCK THIS APP bunch of scammy ass fucking stupid ass people.

April 24, 2020

THIEFS! Beware they have plans called "FOREVER FREE 0$/Month". Lo and behold you get a charge on your credit card statement for $300 for excess shipments at $0.5/shipment. these guys are professional scammers.

April 19, 2020

I really like how it works,enjoyed it a lot really.I can recommend this application for all the businesses

Feb. 25, 2020

We contacted support twice over a week with no response. We were excited to use the app but support is absent.

Feb. 17, 2020

Be aware!! They are charging extra for SMS notifications!! They hiding those fees! Don't turn SMS notifications unless you want to pay extra!

Jan. 30, 2020

Really shocked by how terrible their customer service is. We know our business doesn't matter to them...but we're disappointed that their service makes that so painfully clear.

Dec. 20, 2019

What I really hate is a premium priced app with horrible support. You know when they don't answer your question. I can't say anything about the app as for me it didn't work and I didn't get the answers I was looking for. So cannot use it and probably will stop trying.

Dec. 19, 2019

Waste of time - stopped supporting my major courier, to quote their support "as of now". Wasted couple hours setting it all up. Installers beware - Royal Mail is not supported in this app "as of now"

Dec. 5, 2019

The app is good, but the incorrect phone number for Fedex UK is embedded in the customers notifications, which means all our customers contact us complaining they cannot get through to Fedex to arrange a new delivery. Aftership claims they cannot change this until Fedex contacts them with an update. We have used Fedex UK for 11 years and the phone number used by Aftership has never been in use. The app is useless to us until the correct information is added.

Nov. 18, 2019

I used this app, it's so bad. I can't import my ship imformation. It's always failed. And there is something wrong about the sync with shopify, not all order s are sync.Some orders are missing.And I can't connect the customer service.

Sept. 7, 2019

Only works with USPS. The orders get sync with Deutsche Post, but the status remains "pending". Useless for any one outside of the US.

July 18, 2019

This app worked really well until about 1 month ago. For no reason it decided to not track parcels and not email customers with tracking numbers. When we needed support... all we got was a false hope promise that they were look into the problem. We have waited over a month and have decided to move on to a more reliable app. UPDATE I have changed my original score from 2 stars to 4 stars. The support people really made the difference with this issue. They were in constant contact with us and even had a personal call to help us work through the issue. While the fault was not their doing (Australia Post made some changes but didn't notify anyone), it did take too long, too many emails and a poor review before it became a priority to fix the issue. We are back on track thanks to the Aftership support team.

June 10, 2019

It's way overpriced. Support is a joke. Doesn't have any feature that you can't find elsewhere for half price and better support.

June 1, 2019

I'm still learning to use this app, but until now I'm happy with the same. I just want to automate the return and exchange process. To save some time it is best to use something like this. So, now I just have to click some options and done.

May 6, 2019

My store is still new and so I haven't started using the app live, but the support from the team have been exceptional with ensuring my store is ready for launch. Keep it up guys. Can’t wait to launch

March 27, 2019

Can not accept returns past 60 days. Support is slow and can't really give a clear answer to any of our questions

Dec. 27, 2018

Doesn't support most UK services with Royal Mail so it just ignores them... Used them for years but they don't seem to have any interest in fixing this - it used to work...