AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,262
chart
#792
All reviews
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Dec. 26, 2018
AfterShip is an excellent solution for tracking shipments! Only minor issue is that there are no SSL certificates on custom domains. That said, the customer support is very responsive.
Dec. 25, 2018
At first it worked well, but now there is an annoying bug which has never been resolved for months! Some tracking codes will display WRONG DATA (from other tracking codes!!!) and SEND WRONG NOTIFICATIONS to my clients. When you check with 17track, it is clear that Aftership is mixing in Bullshit data. So you often end up having an automatic email being sent to a client saying his package was taken by Customs or lost/ that the customer needs to pay an extra fee, when it actually didn't even leave China yet. Or that it is in another country like the Netherlands when it never meant to be there. The customer answers desperately and then you have to explain to them that your email is wrong, the aftership tracking link you sent them is also wrong, and they have to disregard that all and next upcoming messages. I even had some customers canceling/ chargebacking me due to Aftership sending wrong tracking code updates :( So you get an extra support burden, you lose clients and you are paying USD99 for it! Congrats! I have reported it 5 times, but they don't ever contact their developers to correct their mistake. They simply correct individual cases, but never the root cause of the problem that keeps generating new bugged tracking notifications. That is why I am strongly thinking of moving to another Tracking solution that does not mislead my clients. Unfortunately I can't recommend this app to anyone.
Dec. 19, 2018
We were automatically billed after the free trial period expired without notice or the ability to select a pricing program. Even worse, they do not respond to support emails.
Dec. 17, 2018
AFTER SHIP an amazing tool to provide the absolute best in customer service. I use it daily and would not know how to service my accounts well without AFTER SHIP.
Dec. 11, 2018
We installed the app to keep track of our fulfilment process. We set up the app and we installed both the Shopify app and the fulfilment supplier app on aftership. Aftership synced orders twice from both sources and created duplicated tracking numbers for almost every order. It was a bit of a nightmare. Aftership shouldn't sync orders with the same Name or ID, or at least flag it as a duplicate.
Nov. 23, 2018
BEWARE BEWARE BEWARE!!! This app does not work. Simple as that. The emails that it sends to your customer look like they were written by a three year old, and the links that it includes in the body of the email have a typo that sends your customer to a 404 page. Same issue with the tracking links that it posts to your customer's order information on your store. The setup videos are for an earlier version of the app, and are no help to setup the complicated code revisions that are required to get even the smallest amount of functionality out of this app. I wrestled with the code of this app for almost an hour before I realized that even if I were able to modify it enough to make it work even a little bit, it would never provide the full functionality that it promised. I promptly uninstalled it and politely requested a refund for my subscription that they force you to pay if you want to get "full functionality" out of the app. The free trial version is extremely limited it what it can do, and even the few options that it provides are only semi-funtional. My refund request was denied. Their reasoning for not refunding a full month subscription that was used for less than an hour and did nothing more than send several unprofessional and useless emails to each of my customers over the last 3 days was: "Our system does not allow us to refund for the plan you have already choose because it is now a subscription plan." So download this app with caution. There any many other apps out there with better tracking, and much lower monthly costs. Stay away from this one, it's a complete waste of money
Sept. 18, 2018
Does not really work for ePacket EMS, so if you dropship, don't bother. PLUS they are expensive as all hell, $10 for sending out 31 emails? yea right And finally.. the reason they guys are really getting a 1 star, is that in order to cancel your plan, you have to pass the HARDEST CAPTCHA that you have ever had to do, I failed for about 10 tries. Too expensive and doesn't work with ePacket. So avoid if either of those things are important to you.
June 4, 2018
Good app but the translation in French is really weird... Two good things would be really helpful : - Ability to edit the translation ... - Being able to customize easily email template ...
Feb. 8, 2018
In general a great tool but it has is weaknesses. The greatest weaknesses in my opinion and options which are missing: - possibility to send beautiful branded email notifications....just plain text possible at the moment. - multi language support for email and text notifications based on destination country or shopify tag - personalized sender name for text messages like shopify offers - option to define the time when AfterShip updates tracking information. All clients are in different time zones. It would be great to update tracking on personalized requests. I.e 7 am in the morning and 7pm at night...it would be more precise and useful for my clients. Sometimes they get out of delivery notifications at 2pm which is really late. Just my thoughts to make it the best tool in world.
Nov. 18, 2020
Unfortunately, after over 2 years of using this app, I have to change my review. I really loved this app but in 2020 it was getting worse and worse... First, tracking statuses from French Post were not updated so my integration with other app (Judge.me review app) didin't work and my customers didn't receive any demand about reviews and, of course, were not notificated about their shipments. Than, after I let them know about this issue, they changed something in their API I think and few days ago I realized that since 120 days at least (because I can't see any further history) they add my tracking numbers by French Post twice! Once it's added by Shopify integration and the second one is by their API. So I was overbilled for months! You better check your bills if they don't double your tracking numbers. And as a solution they told me to remove the Shopify integration so the tracking number would be added only once... What?! And what about other features for my store which this app should give me? And what about all my money which I already overpaid for all these months? They really don't even feel guilty for all of this and me, I feel robbed. So, after two years I have to uninstall this app because I don't trust these people anymore. Too bad. I'm switching to another app.
Dec. 7, 2017
Had lots of issues as the App simply wouldn't work. Couldn't connect our shop, the App refused to load our orders, and couldn't update the custom tracking page to make it look like we wanted. We asked their support department to see if they could fix it but after at least 6 or 7 emails requesting help we gave up. Incredibly slow support despite automated reply emails re-assuring you they are looking at the problem. Even tried to contact their sales department but got no answer from them either. Wouldn't recommend at all.
Nov. 24, 2017
100 orders tracking is just not enough. You might say we can't ask for more from a free plan but $10 for 101 orders is way too much in India. Moreover, not all couriers are covered so many a times the wrong courier gets linked creating problems. Needs major work on the mobile app, can't do much with apart from getting notified.
Nov. 13, 2017
Great app! When couldn’t locate a package for our customer, AfterShip was our hero, allowing us to get an update in mere moments. I only wish they offered the option to send that update to customer without having to have a paid plan. Once we get more sales we will definitely be updating. This is a must have tool for all Shopify merchants.
Oct. 25, 2017
Doesn't work. Klunky UI. Pesters you for reviews befre you have even used it and then keeps asking all the time. I can only assume that these thousands of 5 star reviews are from muppets that have not actually used the app and just reviewed after installing?
Aug. 27, 2017
I don't understand why Aftership won't sync tracking outside of the 3 days windows. If is it a pricing issue, they should have just charge accordingly.
Aug. 23, 2017
They said it is free when using it as Shopify customer and customer will get email tracking notification, no SMS which requires PREMIUM services however when I fully configured the page the system took me to their website saying that it is unlimited tracking for FREE but NO EMAILS NOTIFICATIONS unless I spend $109 per month for 2000 consigments.
Aug. 8, 2017
Everything I have seen from AfterShip so far is great. My customers receive an email based on what I set up, and I no longer have questions about orders. We ship out the order, and AfterShip does the rest.
Aug. 7, 2017
Great way for customers to track their orders and it saves a ton of time for our customer service!