AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,724
chart
#270
All reviews
Rating Breakdown
Review RSS Feed
March 29, 2023
amazing app, amazing support. you are the best guys i highly recommand this app to everyone..easy to use
March 27, 2023
Great app and customer service. Helped me with an extended trial and a 10% discount on my order. Aseem helped me also with finding the documentation on Aftership for the Rest API
March 26, 2023
Great 24/7 customer support with capability to meet via Google Meet and do screen share to best resolve issues!
March 25, 2023
Debashish was very kind and helped me resolve my issues. I am happy the customer service is so responsive and helpeful!
March 25, 2023
Não recomendo. Estou tentando falar com o suporte, porém sem retorno. Foi feita uma cobrança exorbitante no meu cartão no valor de USD 413,80 para 1 MÊS sendo que nem fiz upgrade do plano, nem vendas.
Thank you for your feedback. Please accept my sincere apology for the experience you had. This is not the experience we want to provide to our users. We would be more than happy to talk to you more about this issue over a brief meeting. One of our experts will be reaching out to you via email. Please let us know your availability so we can help you over a Zoom call. Please don’t hesitate to contact us directly at [email protected] if you have any questions or want to check our availability. Our Support Team is available 24/7 to assist you and resolve any concerns you may have. Regards, Team AfterShip
March 25, 2023
Debashish was extremely helpful in helping me sort through a shipping issue. 5 star customer service. Thank you so much!
March 24, 2023
Customer support was able to share screen with me and resolve my concerns quickly . I look forward to working with this company
March 24, 2023
Amazing support from the customer team !!very easy to use it!! I start used and I already love it !!!!!
March 21, 2023
It does what it promises but my last interaction with the support was horrendous. They try to answer your message with whatever they can to be the last word on the chat but nothing is actually resolved. That just forces you to be answering an infinity conversation of "I'll take a look", "thank you", "you are welcome", and "ok,"... until they bounce you to the next colleague. Its torture. Total $H!T show. So far there's no option for an APP that I'm aware of that does the same but I'll move away from them if I could.
Thanks for sharing your valuable feedback. We regret to know that you had to face this issue with our customer service support. We have found that the issue for the custom domain has been resolved. We are open to your suggestions. In case you need any assistance with the app, please feel free to contact us and your issue will be dealt with promptly. You can always contact us via the live chat option available on your account or email us at [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Team AfterShip
March 21, 2023
good customer service, will definitely be using this for awhile. This app has solved multiple problems for our business
March 19, 2023
AfterShip Order Tracking Has been Very Helpful. I really appreciated Ankit's customer service and helping me step by step in setting up the app and tracking in my store. I recommend this app!
March 19, 2023
Very good support helped us over 1 hour to solve our issue. Highly recommend Aftership to send shipping notifications to your customers.
March 19, 2023
my issue is resolved very quickly thanks alot. i am so happy because it was my first order and i was confused. thanks aseem.
March 19, 2023
He was very kind to me and walked me through the steps I needed to change my custom domain name for the tracking page. Thank you very much and keep being kind and helping to other people too. Best customer support service so far.
March 19, 2023
Customer service was on point and reactive, really helpful for all your need. They call you on zoom to fix the problem really fast and are helpful
March 18, 2023
Just started using the app and Harsh was very helpful in helping me get it set up. He set a great example to their customer service and I look forward to use this feature on my store.
March 16, 2023
I had a email issue. Ankit was great!! He really help me very quickly. Please keep him working on your team.
March 16, 2023
Your support rep was very helpful and courteous! Thank you for providing great support service and access.
March 16, 2023
Very well suited for large quantities of shipping units with different shipping service providers. Fast and competent customer service. Generally also very good for analyses of the shipments.