AfterShip Order Tracking
Branded order tracking that keeps customers informed
Rating
4.4
feedback
1,240
chart
#607
All reviews
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Feb. 21, 2018
Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up. And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service! UPDATE We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without. UPDATE JANUARY 2018 Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK. UPDATE FEBRUARY 2018 Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem. With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (
Jan. 28, 2016
As my web sales and my studio sales (that required shipping) have grown i have begin to realize just how excellent this App really is. Easy to use and very very good. Many thanks to 'Aftership.com'!
May 30, 2017
We think this is a fantastic product, which could potentially save us a lot of time. Its potential to keep customers up to date with every step of the delivery process is what initially attracted us to the app. You can also insert a tracking tool in your page. See it in action: https://www.earbuddies.co.uk
Jan. 7, 2016
Everything is working like it should. Recently installed, so I haven't had a lot of time to test all the features. The integration process was simple and easy. Thanks!
Jan. 5, 2016
A wonderful app that allows us to keep track of and manage all shipments from our store along each step of the way. A great tool for keeping customers updated on their shipment!
Dec. 30, 2015
After trying other the tracking apps in the Shopify app store, (Tracktor/ Trackr) AfterShip is the best in terms of versatility and customization. Now I can easily see where all my packages are on a single screen and I especially love the auto e-mail notifications to customer. This app is a must have especially if you have a international presence. www.kurasu.me
Dec. 11, 2015
Great app that is easy to use and a must for every online store. www.coolclothing.com
Dec. 5, 2015
Just installed the app! Have been finding something like this which supports Indian courier companies for a while. Finally i have found AfterShip which sends out sms's to our customers once we update the tracking number.! Thanks AfterShip. :)
Nov. 26, 2015
Great app, good looking and easy to use. Installed on Shopify and connected to autoimport tracking numbers shows to do what it promises. It allows to add to the store an element which makes it more practical and professional, with benefits both the customer and the seller that does not waste more time on the phone... I read that it would be appreciated for the translation in additional languages , I think it would be useful to provide a template to fill out , I would do it today for the Italian.
Nov. 18, 2015
This is a great app, in that it functions exactly as you would like it do. It does what it sets out to do. BUT, there is one major issue to note, especially if you're shipping via USPS from the West Coast of the US. The text notifications can not be delayed or scheduled during normal (non sleeping) hours. The practical result of this, is that USPS updates package status at 10:30 PM at night (common in city hubs like Los Angeles), and our customers get text messages at that time, and if they're East Coast, it's 3 hours later, at 1:30 AM. This has been a major frustration for our customers, and has caused us to stop using the text functionality of the service. We've contact their support, and there's nothing they are willing to do. I haven't had the issue with UPS or FexEx, only USPS. Fair warning your customers may get texts in the middle of the night.
Oct. 26, 2015
Ths is the first review for any Shopify app I've ever left. Can't see how in the world we'd ever run our business without AfterShip. Great software, support and team!
Feb. 28, 2020
Most apps cancel your subscription after you delete it from your Shopify site. These guys will happily keep charging until you find out for yourself. Reflects badly on the Shopify brand as well to let customers be shafted in this unscrupulous manner.
Sept. 1, 2015
exactly what i needed for my store. We make custom products so as soon as it ships its nice to inform the customer of where the item is
Aug. 6, 2015
AfterShip has immediately cut down 75% of our customers emails to our support helpdesk! The price for premium features (notifications) is very affordable. It really works! Even tracks shipping couriers in Greece where we are based! The best addition we made to our shopify store. I don't even want to remember what we used to do to track orders before we installed AfterShip! 100% recommended.