AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.4
feedback
1,255
chart
#813
All reviews
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July 5, 2016
Very useful app. Helps to keep customers updated on the status of their shipment and reduces the number of inquiries. 5 stars!
Sept. 15, 2016
OK. Here's the thing. This app has saved us a lot of time and stress. It has also helped to give our customers some peace of mind which is crucial. So far we're loving this app. It is going to really come into it's own this Christmas season. *Update* Still getting good service from tis app. Since we started using it we have no customers get in touch with us asking where their packages are. Which is great because they are at ease since they know where there packages are.
June 4, 2016
We have used this app for about 10 months and in the last 2 months we decided to go to the pay model for email and sms notifications. A couple positive changes: 1) The SMS notifications get directly to your customer and this really sets us apart from many of our competitors. 2) The SMS allows us to give last minute tips & reminders for customers to get a better experience out of our products 3) We have had alot of customers screen shot the SMS notifications (on delivery) to show their excitement that their package is en route. General Questions to ask if this is for you: -I started with more SMS notification points (on pickup/on delivery/on receipt) and I found the SMS optimal point was at delivery/on exception as it kept costs down but worked well with the email notifications as they could provide more in depth communication -Make sure you review all of your apps/ecommerce/shipping software to make sure customers are not getting too may emails so they do not have overload hit -I think it is a great practise to notify customers in the delivery receipt that you will follow-up with them with a quick review email in 1-2 weeks time. We did this and it increased our review frequency. This was an interesting result as the review frequency increased and more in depth and helpful feedback (positive and negative but mostly constructive) All and all, a great app, integrates well, easy to use, and I will say it is definitely unique and worth the money.
May 13, 2016
Fantastic service, and a very useful app to keep customers (and store owners) informed of delivery progress. Definitely recommend that all stores offer the service, especially for what little they charge!
May 6, 2016
by far the best app. hands down the best- it takes care of everything- emails and sms. But i think the sms service is on the expensive side.
April 27, 2016
Aftership is exactly what I was looking for and more! It's nice that they offer a free plan, but the premium plan is very affordable. If you use shipping service, you have to have this app.
April 19, 2016
I recently got super frustrated with the lack of being able to track packages in one clean place. Occasionally, I run into package delays or errors and I wished I had a screen that would display all my packages in one clean UI and simultaneously allow me to get a better overview of my stores shipping times. I struggled to find an app or a site that would do this easily. Then I found AfterShip. It's absolutely fantastic, not only that but even though I'm using the free version, the company added a custom API pretty much just for me so I could track international packages that ship though APC postal logistics. This app and their customer support is on point and I'd highly recommend it to anyone. Because of them, I get up to the minute updates on all my packages and I can notify customers immediately that theres an issue to reduce returns/complaints about possibly slow shipping times. It's wonderful!
March 15, 2016
Great looking feature for on your website that builds a lot of trust to customers and works with ease. I installed it within minutes. Thanks!
Feb. 29, 2016
We really love the app and is very helpful! It has helped tremendously with our customer inquiries as majority of them were for status of their package.
Feb. 22, 2016
Easy to use, Great customer service! Customers love it and the real time updates are wonderful!
Feb. 21, 2018
Excellent app! I used to spend A LOT of time tracking multiple parcels on multiple websites to ensure everything was going where and when it should. Now I can see all my shipments on a single webpage with clear status flags to tell me when all is well or where I need to chase things up. And the developers even added a new courier for me when I flagged up that it wasn't on their system. How's that for good customer service! UPDATE We have now upgraded to the pro version of the app. It allows us to brand our tracking pages and links. I particularly love the way we can attach our Instagram feed to a customer's tracking page - we find that Instagram is the best social media for driving traffic, so we are keen to keep pushing that wherever possible. This is still the No. 1 app that we could not do without. UPDATE JANUARY 2018 Unfortunately this app is now unable to track any consignments sent by Royal Mail in the UK, so it has become of very limited use (although it can still track other courier services). This is not any fault with Aftership - it is due to a restriction that Royal Mail have introduced (very unhelpfully!). My only complaint is that Aftership continues to import all UK Royal Mail shipments along with shipments sent via other couriers and then wants us to pay for these, even though they are not tracked. I have raised this issue with customer support several times, but just get a cut-and-paste respond that doesn't actually address the problem. For that reason I have dropped my star rating. But in the interests of fairness, it is worth noting that you will probably find this to be a very worthwhile app as long as you don't use the Royal Mail in the UK. UPDATE FEBRUARY 2018 Unfortunately things have just got worse. To try and resolve the problem with Royal Mail items not being tracked, I simply removed it from my list of couriers. However, Aftership continues to import every single Royal Mail shipment from my online store. Tech support just send the same old cut-and-paste replies but don't actually do anything that fixes the problem. With regret, I have to reduce my once rave review to a big fat raspberry and give it ZERO STARS (even though it won't actually let me give less than one). Time to uninstall and find something better. What a shame : (
Jan. 28, 2016
As my web sales and my studio sales (that required shipping) have grown i have begin to realize just how excellent this App really is. Easy to use and very very good. Many thanks to 'Aftership.com'!
May 30, 2017
We think this is a fantastic product, which could potentially save us a lot of time. Its potential to keep customers up to date with every step of the delivery process is what initially attracted us to the app. You can also insert a tracking tool in your page. See it in action: https://www.earbuddies.co.uk