AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,724
chart
#269
All reviews
Rating Breakdown
Review RSS Feed
July 31, 2022
The customer service is excellent and fast to answer and the features of the app are the best for a tracking app so far, best one in that category
July 31, 2022
ottima app, la sto ancora testando supporto clienti buono rispondono subito e cercano di risolvere il problema
July 30, 2022
You are guided by true professionnals , I recommand this app for Ecommerce beginners. App very easy to use
Aug. 10, 2022
UPDATE: Since the review was posted Shahvaz from the support team reached out and offered a solid remedy to the situation. -- TERRIBLE support, literally the worst customer support team I've ever experienced in my career. I've wrote a full page describing our billing issue (they overcharged us thousands of dollars to date) and requested escalation and real help. I've had 7 failed attempts to try to resolve this issue in a friendly manner. All I got is 5 diffeent agents that never read or looked into any of the case history and were literally each worst then the previous. Look elsewhere - other apps are cheaper and better and don't have deep business misconducts like these guys do.
We’re sorry to know that you are not happy with the customer service support and the app. Please accept my sincere apology as you are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss billing and charges issues to get it fixed. We've sent you an email for your time availability to fix all issues in one go. We certainly are looking forward to earning back your trust back in our platform with our support. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Ankush Kumar Team AfterShip
July 25, 2022
Great app, super quick tech support when needed. Tracking app has cut down on customer emails based on shipping ETA's considerably!
July 25, 2022
Muito bom, recomendo. O suporte é incrível e muito rápido. Também é super fácil de mexer e personalizar de acordo com a loja. Nota 10.
July 20, 2022
Support team is so bad. Most of the time they will forget to reply on their live chat system. You will ask a question and they'll say 'Let me check' and then leave you on read for hours. The support team is not trained at all for technical issues or questions. Really bad value for money.
We’re sorry to know that you are not happy with the customer service support and the app. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We certainly are looking forward to earning back your trust back in our platform with our support. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neha Karadi Team AfterShip
July 20, 2022
The level of support is terrible for what the plans cost. Most of the support staff either don't understand English correctly or will not to help to solve any problems, they will just say no or link to an existing support article. Do not see the value in this app.
We're sorry to know that you are not happy with the customer service support and the app. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We certainly are looking forward to earning back your trust back in our platform with our support. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Neha Karadi Team AfterShip
July 20, 2022
I use this app on personal orders and was happy to add it to my store. Definitely a great feature :) worth it as a customer and as a business owner!
Using app
About 3 hours
Total reviews
9
Average rating
5.0
July 17, 2022
Amazing app, love to use it and the customer support is really awesome. They solved my problems immediately.
July 13, 2022
I have been using this application for a long time and I am satisfied as long as I use it and costumer support is awesome
July 11, 2022
Ich habe den support kontaktiert und er konnte mir direkt helfen. Einfach das Problem geschildert und mir wurde geholfen. super App!
July 8, 2022
Essential app for any e-commerce business. Amazingly good software, and the 24/7 online chat is brilliant. 10/10
July 6, 2022
Support was made easy and quick when it came to my request. I love the UI of the app because it is easy to navigate and the ability to have your own custom branded tracking page is a 10/10 for me!
July 5, 2022
Quiet easy to use for new users, set up was fast too. customer support was fast and efficient. all issues solved and even emailed.
July 1, 2022
This is a great app with amazing capabilities. The only thing is the pricing can start to get real high as your business grows. Also, the tracking page and email templates aren't as customizable as you'd think they would be. If you want more options when it comes to making the templates a part of your brand, you're going to have to buy the pro plan ($110/month) to integrate with Klaviyo. Overall, this is still an amazing app, especially for business owners that are trying to scale. A few orders from your store should easily cover the cost of their most expensive plan.
June 24, 2022
L'équipe d'aftership prend le temps de vous expliquer tout étape par étape. c'est une aide précieuse. merci
June 23, 2022
Very good app even on the free plan and awesome support! My customers are now always informed about the status of their orders!
June 21, 2022
Great app for my customers. Saves me so much time in providing shipping answers about tracking and location.
June 18, 2022
The app is great and brings a lot of value to my store. Makes it easier for my customers to track their packages.