AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,724
chart
#268
All reviews
Rating Breakdown
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May 30, 2022
Disgustingly expensive app for what it does. It's a necessity for my business for the delivery triggers to Klaviyo, but this is all I use it for. If I didn't use it for this I would continue using something far cheaper.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We're trying to connect you over the email so that we can help you with Klaviyo and Price plans to make your experience better. You are our valued user, and we are committed to providing the best support at all times. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Ankush Kumar Team AfterShip
May 29, 2022
If you don't download this app, then your stupid. Your customers use AfterShip on their phones anyway, so it is an obscure choice to download AfterShip to your store too.
May 28, 2022
Best app I use for order tracking. It is user friendly and I truly love the experience. Best app I use for order tracking. It is user friendly and I truly love the experience.
May 26, 2022
Très bon rapport qualité prix, des fonctionnalités très utiles pour mettre en place un système de suivi digne de ce nom.
March 29, 2023
This app is required to use their aftership returns appropriately, which is not disclosed. The free trial of this app will propagate with all your old orders so you can not test with new orders. All of their apps require you to add at least one more of their other apps adding lots of additional cost to the system and setup/maintenance time. Their customer service line consistently put me with different agents in the same chat so I had to constantly repeat myself and then reapprove them to look into the problem. Then they said they were not able to solve basic issues. Bad experience all around. Wasted lots of time and money on their app system. Highly recommend you look elsewhere for a solution. UPDATE: We reinstalled this app because we wanted to better serve our return customers, but the customer service is terrible and all they want to do us upsell you and charge you for orders that were already delivered before you installed the app. Find an alternative if you can.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Tushar Jolly Team AfterShip
May 26, 2022
Got an issue of tracking some tracking numbers and got a nice help to know where it was coming from, Thanks a lot to Rahul for the patience and the help It's a long time I was using this app, still perfect for all our needs
May 26, 2022
Still setting up but support has been extremely responsive. The carrier integrations and overall functionality look great.
May 26, 2022
Very helpful and responsive support. Very easy to use. I definitely recommend this app! Thanks again for your help.
May 25, 2022
Supports are very helpful and responsive. Apps are very easy to use with 100 plus shipment tracking plugins. Definitely a recommend!
May 24, 2022
Superfast customer service and super sweet!!! Was recommended by a group of successful entrepreneurs and I'm looking forward to see better results :)
May 24, 2022
Aftership provides seamless tracking support for our customers. The app is well worth the investment.
May 24, 2022
Sehr zufrieden seit Jahren und helfen immer bei Fragen sofort und kompetent! Sehr weiterzuempfehlen.
May 24, 2022
Such a great app and wonderful service! Every time without fail. I highly recommend EVERYONE uses this app if you are shipping products!
May 23, 2022
fast and easy to set up. friendly customer support available at any time for help. recommended application.
May 19, 2022
such wonderful service! Thank you so much for making this app is really really worth the big big bucks!
May 19, 2022
AfterShip is a great app for order tracking and SMS. Plus the Customer support makes everything easy.
May 18, 2022
This app is in early stages for us but was easy to configure, and on initial experience seems good. Good support too via chat so happy so far.
May 18, 2022
So far so good with Aftership. It's very easy to install and get setup and automates pretty much all of the after shipping communication, making sure the customer is always up to date on the status of their package. It also allows you to have an order tracking page with further lets the customer have piece of mind on the status of their order. Nothing bad to say here, I recommend it.
May 18, 2022
Pretty straightforward and easy to use - we use it so our customers can track their shipments and not have to waste their time or ours going back and forth with email. Support is quick and responsive. Been using it for a while now and so far so good!
May 18, 2022
60 percent of tracking numbers are not updated.... The system does not work well for dropshipping. Look for another solution.
Thank you for sharing your feedback. We apologize for the inconvenience caused. We have gone through the chat transcripts and found you were facing issue with tracking updates which our support team helped to fix it. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience better. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected] Regards, Nitish AfterShip Team