Zopi ‑ AliExpress Dropshipping
Zopi - Automate AliExpress Dropshipping & Fullfilment
Rating
4.8
feedback
2,471
chart
#800
All reviews
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May 16, 2023
The app is not usable without paying, so there is no free use and I wasted some precious time without knowing this fact...
Hi! This is Ryth from the Ali Orders team. Thank you for submitting a review for our app, and sorry for the unwanted experience. Allow me to clarify a few misunderstandings here. Ali Orders does have a Free Plan offered for all users. We make sure that the Free plan includes all the basic functions, such as Importing products from AliExpress to your Shopify store, Order fulfillment & Basic settings. You can start experiencing the app with the functions listed above. During your time here with Ali Orders, we've also assigned a dedicated agent to support you along the way, should you ever need any assistance. We provide customer support from real agents to all of our customers, including ones in the Free plan! I hope this clears things up for your side. Hopefully, we will hear back from you so that we can offer the support that you deserve. Thank you for giving us a chance and we wish you all the best!
June 19, 2023
Customer service would not refund anything. saying there policy restricts it. only had the app for 3 hours and there are no UPC or GTIN information provided to attach to platforms. no products purchased or sold.
Feb. 8, 2023
Unreliable and also they lost my account details and they didnt accept I had 1 years account with them. All the job I had done lost and also the products connected with them.And this was to blackmail me to to start paying subscription for the app- DO NOT USE it will mess your shopify store
Nov. 18, 2022
I used this app as an oberlo replacement what a headache. I have 63 products that come with so many variants and not only does it not pick the original stores that were linked, I have to manually redo the mapping for each variant.
Sept. 10, 2022
this app is completey poorly designed, basic stuff doesnt work like replacing out of stock products and your whole product description is wiped, it doesnt work and is unusable.
July 15, 2022
con artists - They hide the fact that you can get a 7% commission back on all your aliexpress orders just by adding your own aliexpress affiliate link. Why do they hide it? take a guess - because they use their own affiliate links to score a whopping 7% commission on your orders! So the app is free but they make the 7% commission! that commission that should be yours! When we contacted them, they said that that option was currently down for maintenance. What a joke. Lucikly I have some free time this weekend and I am going to contact all the stores that left reviews here to notify them to switch to a different app. Hopefully everyone will realize how much money they stole from them and switch to another app. Good think that I downloaded this app in other stores I own so I can review from the other stores as well
Hi! I am Ryth from the Ali Orders team. Thank you for submitting a review for the app. Regarding your concerns, please let me clarify that we do not and will not get the 7% commission on the orders from AliExpress. If you need any further assistance with the app, please do not hesitate to contact our support team. Thanks again for your review!
July 13, 2022
absolutely stupidly developed, basic functionality missing, key functions missing like replacing out of stock products (wipes description), no sales chart showing profit or costs, clunky, full of bugs and terrible slow support that does nothing to fix the dumb stuff in this app
July 10, 2022
even after you say there was a big update, its missing so much basic fucntionality making it unusable. 1. it is impossible to replace products without wiping out all of your product descriptions!!! this is madness, why dont you have a checkbox to not overite the description, do u think anyone can use this funtjon like this? 2. the graph on the homepage only shows revenue. this is 100% useless without also showing cost of product, how does anyone know the profit of their site? als you have this data, just add it. It is bizarre this app is launched while it works so badly.
June 30, 2022
competley useless support, app is full of bugs, constantly tell us for over a month that an update is being launched in a few days - every time a lie. super basic functionality doesnt even work like showing cost of product in the profit loss chart (which then only shows revenue and no profit making it useless). will be switching to another app soon, this company is a shables how its run, crap apps like this should not be launched until they work properly
June 7, 2022
misleading information!! nit even close to oberlo. Don't waste your time installing this app. It's not free as they advertise so they mislead you!!!. such a scamer
May 12, 2022
hi my alidropship account wont link with aliexpress when ever i press "link to aliexpress" and then press authorize it keeps going to "Error Code: param-url.domain.not.match" with a authorization failed, how do i solve this
Hi Tanner, This is Marry and we're deeply sorry for your unexpected experience with our app Regarding to your concern, it's a known issue. For making it clear, AliExpress has made change recently and this affects our app as well, also this issue is related to AliExpress code, so we need more time to check, once it's done I will let you know soonest. Meanwhile you can import or fulfill your order normally because this issue is not affecting anything on these main functions I have seen that my colleague is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Regards, Marry Ali Orders - AliExpress Dropship Support Team
April 18, 2022
Unfortunately, the product cannot be transferred from the category page of the application. I have not been able to transfer products for more than 1 week
Hi CHILMI, Here's Brian and we sincerely apologize for the inconvenience caused. First of all, we're so sorry for late response. Secondly, the error when pushing your products from our app to Shopify, it's because of synchronization system between Ali Order and Shopify, I have seen it's now working fine. You are having an active chat with my colleague, please let them know if you need further support. Regards, Brian Ali Orders - AliExpress Dropship Support Team
Nov. 6, 2021
这是我用过最差的插件！！！！！！！！！跳转非常慢不说，地址全部给我下单下错了 ，浪费了我一个下午的时间去重新下单，以此警示各位同行避雷！！！！！！！！！！用oberlo难道不香吗？？？？？？？？？？！
Hi Stacy, Here`s Fiona from Fireapps Customer Support Team of Ali Orders and we are deeply sorry for this inconvenience caused. In relations to your concerns including plugin and the wrong address on your orders, you please elaborate it so that we can check and help you further. Also I have seen that my colleague has send you follow-up emails, please let me know for further support. Looking forward to hearing from you soon. Best Regards Fiona
Sept. 20, 2021
Please don't install it ever, Extension not working at all, ali order shop is very pathetic very slow, not recommended to download.
Hi Chicwitt, Here's Jesse from Ali Orders - AliExpress Dropship Support Team and we are deeply sorry for this inconvenience causing to your experience. With your concern about the extension does not work, you could please let me know you can't import product from Aliexpress to your store or get what issue with the extension then we could check and give you better advice. Please kindly try to remove current extension then add it again. Then check it to see if it works again or not. https://support.fireapps.io/en/article/how-to-install-ali-orders-chrome-extension-n0vwb1/ We have seen that my colleague has sent you follow-emails, please let them know if you need further help. Regards, Jesse Ali Orders - AliExpress Dropship Support Team
March 19, 2021
I’ve used this app Auto order does not work with this app when products are shipping to Uk with the issue about province They keep telling me issue is ali express when it’s there app but other softwares auto order works fine to ship to Uk via ali express The solution is your software needs to put other on province tab on ali express website and the seller will use postcode and address to ship products it’s simple as that
Hi there, Here's Daria from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused. Regarding to your concern, because AliExpress has made some updates in relation to auto fulfill orders , so our app cannot get the section as province to fulfill your orders, our Dev team is finding the root cause and try to update to fix the issue as soon as possible. You are having an active chat with my colleague, please let them know if you need further support. Regards, Daria Ali Orders - AliExpress Dropship Support Team
Feb. 25, 2021
没有同步订单，而且网页非常卡。没有一点点体验，所以我弃了，换别的应用去了。不太明明白为什么非要写满一百字，非常恶心。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。
Hi there, Here's Stella from Ali Orders - AliExpress Dropship Support Team and we sincerely apologize for the inconvenience caused. In relation to your issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Besides that, you please explain your issue as "the webpage was very stuck" in details, so we can help you further. You are having an active chat with my colleague, please let them know if you need further support. Regards, Stella Ali Orders - AliExpress Dropship Support Team
Sept. 28, 2022
STILL NOT WORKING! MY ORDERS ARE NOT SYNCED I am a Paying customer and running a business ali orders is not functioning properly! FIX ASAP I need proper communication with an agent please for i have been a customer since 2018 and i have over 20 sales i can not full fill due to ali orders not functioning right an no customer support help!!!!!!! I keep being asked for screenshot of issue yet nothing is getting fixed its been weeks!!!!!!!!!!!
Hi there, Here's Jane from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused. In relation to your previous issue as synced orders, we would like to inform that your latest orders have been synced successfully from Shopify to our app, please kindly check it again. Also, you are having an active chat with my colleague, please let them know if you need further support. Regards, Jane Ali Orders - AliExpress Dropship Support Team
Jan. 9, 2021
said free service yet they charged me and said this is limited to 7 days only . my lawyers said this is totally misleading they stole over $100.00 off me now Shopify ask them for a refund they refused to reply was not until i cc my lawyer did they reply ALI ORDERS IS A SCAM they dont push all your orders then when you complain they send you a link never explain or say its problem they are working on it but never fix the issue.. don't trust !!! FREE Free Import AliExpress products in 1-click Auto fulfill orders in 1-click Auto-update product stock and price Auto-select price for new products so they don't have free plan this is misleading!! they even have on there app FREE -7 DAY TRAIL again not clear . ----------------------------------------------------------------------------------------------- PREMIUM $19/month Everything in Free plan Bulk import products Bulk fulfill orders Merge products to push sales Solve AliExpress Captcha Affiliate API and lets now be honest with all your lies should we ann >>> ok cool pasing my complaints app not working again today same thing same response >> see all the colours are not important with the photos this will cost me so much time so what am I paying for this has been so much drama you keep sending to so team that never fix it never reply so please don't respond with the same thing bet you do. FireApps - Premium Apps for Shopify Stores sent Today at 17:29 i've forwarded all concerns to our dev team to check and will give you an answer asap. You sent Today at 17:30 asap FireApps - Premium Apps for Shopify Stores sent Today at 17:30 please keep patience, we're checking it for you and put it on the highest priority as you can see again what am i PAYING FOR ? SCAM!! THEY STOLE MONEY BECAUSE THEY NEVER OFFERED OR GIVEN ME THE SERVICE I PAID THIS IS WHY I AM TAKING THEM TO COURT !!! THEY REFUSE TO DO THE RIGHT THING MY LAWYERS ARE NOW on top of this shopify have asked them to refund me they refused to reply until i said i was going to sue them!! i will past that email shopify sent me saying they will try again ... so don't believe fireapps fake lies!!! Updated what they said blackmail much and Shopify said they never contacted them 4th January 2021 Hi Andrew, We're sorry for all inconveniences that caused to you. As per check, I see that you have uninstalled the app and left a negative reviews on shopify. Once again, we deeply apologize for all unfortunate experiences Could you please give us a favor to remove that negative review on shopify and give us one chance supporting you? After discussion with our team and manager, we decide to contact Shopify and will refund for your latest app billing as our truly apology. Please consider and let us know your decision if you accept our apology and remove that reviews
Hi there, I'm Anna from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused. There are two main issues as following: 1. App charges issue, we are now offering two plans including Free and Premium plan with 7 trial day. As I have checked your account on Shopify partner and seen that you chose your Ali Order paid plan with 19.0 on August 29th 2020 and until Dec 12th 2020, you uninstalled our app (https://prnt.sc/wdflzw). From the time when you approved charge for paid plan with 19.0 on August 29th 2020, you have spent two billing on September and October. In conclusion, there was no double charge. 2. Deleted products issue, because of synchronization system, the error sometimes happens, as we have checked your case and seen that you are having an active chat with my colleague and they are fixing your issue as soon as possible, please let us know if you need further help. Best Regards Anna Ali Orders - AliExpress Dropship Support Team
Dec. 27, 2020
Worst app i ever used , they didn´t gave me tracking code ,so i can´t get my money from the order im very mad.
Hi there, This is Matthew from Ali Orders - AliExpress Dropship Support Team and we are truly sorry for this inconvenience caused. Regarding to your concern as tracking code, after you fulfill order successful by Ali Orders app, the order status will be changed to Order Placed and added the Ali Orders No. To get the tracking code update, simply follow these steps in this instruction article (https://support.fireapps.io/en/article/how-to-get-tracking-code-update-1lxv8ih/) Moreover, we have recently built a tool to help you link with your Aliexpress account to get the tracking code automatically. Could you please consider to re-install our app and let us have a chance to support you with the highest priority? We have sent you a follow-up email, please reply to us for further help. Looking forward to hearing from you soon. Regards, Matthew Ali Orders - AliExpress Dropship Support Team