All reviews

Rating Breakdown

  • 5
    90% (2,219 ratings)
  • 4
    5% (135 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (84 ratings)
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5 / 5 Share

Aug. 25, 2023

Great Customer Service. They help to ease your fears as a first time user and make it pretty easy to set up your business!

Using app

26 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

Perfect! Didn’t take long at all to get service and then cierra was so kind and well mannered and patient as I’m new and still learning she was just fantastic Thanks again cierra I hope to have your help in the future

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

Auncun problème j'ai tres bien était accompagnée par lily qui ma tout expliquer sur cette application et ma aider pour mon e-commerce ! Je recommande cette appli et lily ;)

Store

Echos

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

Would easily recommend, I feel like the support and the pricing is much better than DSERS. Ethan is very helpful.

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

The most friendly and active customer support help me work more easily and get me reach my goal. Highly Recommended

Store

LIFEVOY

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2023

molto gentile pazziente simpatica mi ha fornito tutte le informazioni di qui havevo bisogno grazie mille

Using app

2 months

Total reviews

170

Average rating

4.9

5 / 5 Share

Aug. 21, 2023

Hey, I'm just starting an online store so I'm very new to this. And my lovely customer service rep Ciara help me write through what I needed to know. She was very polite and, Patient with me and just all-around awesome. And Ciara was very knowledgeable throughout my whole experience

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

My expiernce ot was excellent. I have gotten shown walk thought steps on how to go through everything that I needed help with. Ciara was amazing

Store

Oasis

Using app

3 months

Total reviews

13

Average rating

5.0

5 / 5 Share

Aug. 20, 2023

The AO import product button did not appear on ALiExpress page so Jennie coached me to get it be present again. What great support! Issue resolved and am able to continue filling up my store. Great job Jennie.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 16, 2023

i do recommend this app, staff people are so nice. Big thanks to Ciara for quick and straight answers. Looking forwards to chat in a future :)

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

The agent made sure to stay on the chat to help until I was satisfied with my understanding of the issue. My issue was resolved and explained!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

They helped me alot with a problem their is Ciara from Alie order and she help me with a problem that i had for month so now im free thank to Ciara !!!!.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

I worked with Ciara who was very helpful & knowledgeable. She was very detailed in giving suggestions which made everything easier.

Using app

14 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

Ciara was very helpful in answering my questions and solving any issues that I encountered while setting up my store

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 14, 2023

Great service, efficient communication and a really easy way to get a mortgage with lots of help and support to get the right deal.

Using app

10 days

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 11, 2023

Quando tento di installare l'app sul pc esce solo la chat, non vedo nient'altro. Avrei messo voto 0 se avessi potuto. Grazie

Store

Nixiri

Using app

5 months

Total reviews

1

Average rating

1.0

Developer Reply

Ciao Giulia, Grazie per aver inviato una recensione per Ali Orders. Mi scuso per gli eventuali disagi che hai riscontrato. Per favore, permettimi di aiutarti con il tuo problema. Come da verifica interna, il problema della schermata della chat viene fuori all'apertura dell'app magari dalla risoluzione del display (che è superiore a 600 pixel). Puoi passare al browser Chrome per aprire l'app e regolare la risoluzione inferiore del display prima di aprire l'app per vedere se funziona? Spero che questo chiarisca le cose e vorrei assicurarti che abbiamo un agente dedicato che è sempre pronto a spiegarti e supportarti a fondo in questo caso. Speriamo di ricevere tue notizie in modo da poterti offrire il supporto che meriti. Grazie per averci dato una possibilità e vi auguriamo tutto il meglio!

5 / 5 Share

Aug. 10, 2023

I'd like to extend my gratitude, with special mention to Ciara, who reached out to me - her assistance was incredibly valuable to me as i am new to Shopify. The app is great, with lots of products and very easy navigation in the app, it feels very polished and thought out, best app in the genre. My sincere appreciation goes out to the entire Ali Orders Team - your efforts are commendable. Keep up the great work! Looking forward to the launch of my Shopify Store.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2024

Thank you Violette, you gave a very good experience , Showed me what to do and fixed my problem for me, Thank you so much

Using app

Over 1 year

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 9, 2023

i have subscribe to one year basic plan i have incidentally uninstall the application and after few weeks when i am tried to install they are again demand to approve basic plan for one year be careful it is fraud application Evidence Current billing cycle: Jul 20, 2023-Aug 19, 2023 Apps (2 items) $145.29 Ali Orders $139.30 Basic: 2023-07-27 - 2024-07-27

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hello Adeel, Thanks for submitting a review for Ali Orders. My apologies for any inconvenience that you've experienced. However, please let me explain. The reason the app asked you to re-authenticate the charge is that you had uninstalled the app, and then re-installed it. Please rest assured, the charge will not be doubled. In fact, the Shopify bill that you receive will only contain one subscription charge from Ali Orders. Hope this can clear out any misunderstanding. I saw that one of our agents has reached out to you. Since you are one of our subscribers, you will receive the dedicated support that you deserve. Kind Regards, Ali Orders team

5 / 5 Share

Aug. 9, 2023

I was helped by Lily on a few problems that I encountered. She was very helpful, guided me on how to resolve the issues and was very prompt and polite

Using app

4 months

Total reviews

2

Average rating

5.0