All reviews

Rating Breakdown

  • 5
    90% (2,215 ratings)
  • 4
    5% (135 ratings)
  • 3
    1% (24 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (84 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Oct. 18, 2020

Not working, support is not helpful, really waste of time. Compare with Oberlo, Ali order process is slow, takes long time to auto complete the address. And today the Ali app is dead and asking me to install the App, I'm done.

Store

MYCASE

Using app

About 1 year

Total reviews

12

Average rating

4.0

Developer Reply

Hi there, Here`s Raymond from Fireapps Customer Support Team of Ali Orders and we are truly sorry for this inconvenience caused. Related to your concern as following: 1. As you mentioned "support is not helpful", unfortunately we have not seen your conversation between our agent and you. Therefore, please tell us the agent`s name whom you have contact, so we will re-check with them. 2. "Ali order process is slow, takes long time to auto complete the address", you are talking about Auto fulfill orders, right? If yes, please share us how long does it take? 3. "And today the Ali app is dead and asking me to install the App, I'm done", as we have checked again, our app is still working fine, so you please elaborate your concern "Ali app is dead and asking me to install the App" and we can help you further. Could you please re-install our app and let us have a chance to support you with the highest priority? We very much appreciate your business and hope that you will remain a valued customer. I am looking forward to hearing from you soon. Best Regards Raymond

1 / 5 Share

Aug. 30, 2020

Have reported multiple issues which are still not fixed. Examples:- total revenue numbers are not an accurate reflection, there is still manual intervention involved, it doesn't show shipping method/cost in Aliexpress). Unfortunately this does not compare with Oberlo and is definitely not worth the price.

Using app

6 days

Total reviews

10

Average rating

1.0

Developer Reply

Hi Melissa, Here's Raymond from FireApps Customer Support team, and I am so sorry for the inconvenience that have caused to you. Your feedback has been well-noted, and forwarded to our Development team to check further. Will keep you posted with our progress via our existing thread email. Best regards, Raymond

1 / 5 Share

June 5, 2020

To let all the people know. do not install Ali orders. its a joke at least for now. it does not work properly. does not track inventory. does not follow pricing rules half the time. cannot override products as it doesn't do it properly. in-stock items show as totally out of stock after publishing. out of stock items shows as 100s are in stock. It does not take inputs saved mostly so if you don't publish right away it is lost. It cannot assign to the collection as it does not synchronize with aliexpress. Basically, nothing works properly. I have been asking these guys for a fix with screenshots and all for three weeks now. gave them access to my store and still nothing. they ask the same dam questions every day and send the same replays every day. still asking for the same thing that I provided 3 weeks ago and after that again. First of all, make some reliable and working app then rip off customers. maybe it is a way to provide easy transfer from oberlo offering all free features and low pricing once you are here all changes and you are doomed. They did the exact thing with Ali reviews.Their next target will be ali orders I am sure about that. now I am trying to get back to oberlo and dump all fire apps. but with so many products it's difficult. I think that's what these people want so they can say they have upgraded the app and new pricing screw old customers you will be forced to pay more or quit. Friends, please stay away from there. I am speaking from experience.

Using app

Over 3 years

Total reviews

7

Average rating

3.3

1 / 5 Share

May 29, 2020

This app is horrible & I would recommend anyone to be extremely cautious of using it. It's a beautifully designed app however the functionality of it is very poor. You'll waste a lot of time using it. Do not use it!!!

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi Tom, I'm Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to your store. For your case, issue was forwarded to Development team to check and fix it. Could you please re-install our app, and give us a chance to support you with high priority ? I am looking forward to hearing from you soon. Regards, Raymond

1 / 5 Share

May 22, 2020

I imported a product to my store but after a couple hours the variants decrease from 90 to 50. I asked for help and they tried to help (which I was grateful for) but didn't solve the problem. I then asked for help again and they said they would bring me to their solutions team and I have been waiting ever since. Losing a lot of sales

Using app

6 days

Total reviews

1

Average rating

1.0

Developer Reply

Hello Benjamin, Here's Raymond from FireApps Customer Support Team, and I am very sorry for the inconvenience caused to you. Regarding your concern, we actually forwarded it to our Development team, and they are working on it that may cause a delay to you. We really appreciate your patience, and since we are having an active live chat, please help to reply on it to me. Thank you for your understanding. Regards, Raymond

1 / 5 Share

April 29, 2020

Awful app that doesn't work properly, clicking on import buttons with nothing happening and support can't understand English. Have to ask 3 or 4 times so they can get the right canned answer by accident. I'm surprised this even exists on Shopify...

Using app

5 days

Total reviews

4

Average rating

4.0

Developer Reply

Hi Radu, This is Raymond from the FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. I would like to inform you that reported issue has been fixed, and I am also following up with you via email for a faster response. Look forward to hearing your reply. Regards, Raymond

1 / 5 Share

April 17, 2020

Desinstalei o app e continua a cobrar, gostaria que resolvessem essa questão, o quanto antes. Aguardo!

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, I'm Raymond from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. As I have checked your account on our Shopify system, and see that you installed our app on November 12th, 2019, and then uninstalled our app on March 25th, 2020. Please be advised that you have to uninstall our app, then the subscription will be canceled as well, and you won't be charged on next billing. For more detail can be found here: https://help.fireapps.io/en/articles/2001251-how-to-cancel-quit-terminate-pause-fireapps-subscription If you have any further concern, please feel free to contact us via our live chat, or email at [email protected] Best Regards, Raymond

1 / 5 Share

Dec. 1, 2019

THAT IS A NEGATIVE ONE STAR RATING! DO NOT USE THIS APP IT DOES NOT AUTO FULFILL ANYTHING AND DOES NOT NOTIFY YOU WHEN A PRODUCT IS NO LONGER AVAILABLE SO YOU SELL IT TO FIND THAT IT NO LONGER IS THERE THEN YOU HAVE TO FIND THE ITEM AT THE RIGHT PRICE TO MAKE A PROFIT! I NOW HAVE TO REFUND OVER A $1000 TO MY CUSTOMERS AND IT'S QUITE EMBARASSING NOT HAVING WHAT THEY ORDERED. I WANT THIS APP GONE AND OFF OF MY SHOPIFY PROFILE. HOW DO I REMOVE IT AND THE CHROME EXTENSION? FOLKS READ WHAT I WROTE TO CUSTOMER SERVICE AND HAVE GOTTEN NO RESPONSE FROM YET.... Hi yeah, how come your system doesn't notify me when certain products I imported to my store through you are no longer available? I thought that you kept track of whether or not it was in stock? Also why do I have so much trouble locating the products I loaded to purchase for dropshipping? I have unfortunately and regretfully put my store on pause and it is not open now because I HAD TO DELETE EVERY PRODUCT IN MY STORE because not one of the original supplier stores could be found again whose products I had originally pushed to my store... like what is the purpose of this app? Why did you not notify me that the products I loaded through your app were no longer available? ANOTHER THING is that YOU DO NOT AUTO FULFILL ANY ORDERS either! That's all just false! Do you know what AUTO FULFILL means? It means I don't have to order anything. It means my customer orders and their items are purchased and their address is entered for the delivery of those items AUTOMATICALLY... USING THIS SERVICE HAS CAUSED ME ALOT OF PROBLEMS AND IT IS ALL A BIG LIE! YOU DON'T STAND UP TO YOUR CLAIM AND SHOULD BE PUT OUT OF BUSINESS FOR ALL THE EXTRA WORK AND BACKLOG I HAVE SUFFERED BECAUSE I TRUSTED YOUR APP TO DO WHAT IT WAS SUPPOSED TO DO! I am probably going to miss the Cyber Monday sales opportunity too. You will be hearing from my UCC Attorneys soon! !!!!ATTENTION!!!! I am looking at these reviews and the dates on these good reviews have been altered! I see the same companies and the same 5 star reviews that were there when I downloaded this app 7-8 months ago! Those reviews were not left in November of 2019 I assure you that. Go see if any of these stores exist... then you'll see the trickery! These are just some of the stores I remember seeing the same reviews from MONTHS AGO... Cashmere Ridge, Clothes Attic, King N Queens, StylzMallz, Claire, Showbizify

Store

KiXiT

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi There, I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store. Unluckily you have not replied to my follow-up via 3 emails previously, so I could not help you better. Therefore, I would like to rewrite it here in case you have any chance to see it. 1/ Other fulfillment programs in general, and our fulfillment program in particular only can help you to save the consuming time by filling your customer's information to your orders (make sure they've left full information needed). None of existing apps can let customer orders, their purchased items, and their addresses are entered for the delivery automatically because supplier always wants to take a look, and check it again before fulfilling to make sure that everything is fine. If you want, I surely can make a note to our Business Development team to consider about this idea in the future version. 2/ About notification function, I would like to inform you that the progress of checking and updating product status will be proceeded daily. However, in order to keep servers working in peak performance, and ensure all the things stable, we have optimized the process to be better. Each store daily will be updated with: - ALL products which are having orders. - 50 oldest products without order More details can be found here from our Help Center in case you missed it: https://help.fireapps.io/en/articles/3378742-will-my-product-info-be-updated 3/ All reviews you are seeing in Shopify store here are real reviews from our existing customers, and there is no way to make fake reviews. If you have any concern, please feel free to contact us via our live chat, or email at [email protected]. Cheers, Johnson

1 / 5 Share

Nov. 12, 2019

THIS APP IS THE WORTS, DON'T USE IT, when you order with this app it register only 40% of the order you place, so if you are not VERY CAREFUL you might pay 2 times for the same order. then tracking code auto update doesn't work cause ofc as i said it doesn't sync orders..so you have to do it manually, fullfillment barely work, when you partially refund a customer for an item the app doesn't even register it, or if you just refund a customer it doesn't register it so you have to keep attention cause otherwise you will place the order, this app just create so much confusion, everytime out of sync, it actually MAKE YOU LOSE MONEY, funny part eh? i would never go in my life with autofullfillment package for 29$ month, THERE IS NO REASON TO USE THIS APP AND NOT OBERLO, only reason is if oberlo doesn't let you import a product, then i m sorry, this app is litteraly shit

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi Jimmy, I'm Johnson from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to you. Actually I tried to follow up with you 3 times without response, so I am going to do it again via our existing live chat for better response, and look forward to hearing from you soon. If you have any concern later, please feel free to contact us via our live chat, or email at [email protected] Have a great day. Cheers, Johnson

1 / 5 Share

Nov. 12, 2019

SO BAD... DO NOT TRUST IT. Does not offer text message confirmations, when I push a product I get shipping places like "China9" or "Russia6". then the variants are so messed up. I tried fixing it all and when i tried to purchase from my own store it would say the product is unavailable or sold out or "could not find SKU number." DO NOT TRUST THIS APP... GO WITH OBERLO

Store

Zisto

Using app

1 day

Total reviews

1

Average rating

1.0

Developer Reply

Hi Austin, My name is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met. Regarding your concern, Raymond from our team has supported you via live chat, so would you mind to follow up the issue with him directly for better response? Hope it will be solved soon. Thank you for your patience, and have a great day. Regards, Lynn

1 / 5 Share

Sept. 21, 2019

The worst app I have ever used. The support for the app is terrible. Orders I placed for my customer were sent to wrong address. I set the "shipping from origin" to USA, However, when my customer ordered, even though the order showed shipping from USA, it was shipping from China. Do not use this app.

Using app

3 months

Total reviews

4

Average rating

4.0

Developer Reply

Hi there, This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the trouble you met. Firstly, I did check from our chat system, and found that Petey provided explanation to you in a previous chat that our Ali Orders app can only help you fulfill the information on AliExpress (AE) -> order the item for you, then sync the information from AE to Ali Orders app (and your Shopify store as well). That means our Ali Orders app could not manage about the shipping matter. It belongs to your AE's supplier, and out of our support scope. Besides, since you did re-install our app, please feel free to contact us if you have any further concerns on this. Thank you for your understanding. Regards, Lynn

1 / 5 Share

Aug. 21, 2019

So I decided to mix it up with some of my stores from Oberlo. It has been a nightmare. When I place my orders from Ali Express the orders do not auto-populate and I am forced to enter order numbers manually. The customer service reps are clueless and keep giving me the wrong answers. The app is decent but it is just little issues here and there. I have to slow my orders down because I cannot enter order numbers manually and the sad part is nobody really knows how to fix the issue.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

Hi Eddy, I'm Johnson from FireApps Customer Support team, and I am very sorry for any inconvenience may have caused to you. Actually I've followed up on your ticket 3 times in last 3 days, but there was no response from your side. Also it is good to know that my colleague, Anna, is working with you currently, and hopefully we will figure out a resolution at the earliest. ​ Thank you for your understanding. Cheers, Johnson

1 / 5 Share

June 27, 2019

I use Oberlo (way better) and I tried AliOrders and after installing and subsequently removing the app there's now an ad showing up on my Oberlo's page advertising these guys, bit cheeky and underhanded - shows you what they're about. Turns out it was because the plugin was still installed, removed it and the advert disappeared, still a bit cheeky dropping it on Oberlo's product page!

Using app

1 day

Total reviews

6

Average rating

3.7

Developer Reply

Hi there, Aaron from FireApps support team. I want to apologize for the experience you’ve had with the app. If you don't mind, please drop us a ticket with more detail on the issue. Our support team will be more than happy to help you out. I look forward to providing a much better experience for you. Thanks for trying Ali Orders & have a great day!

1 / 5 Share

June 12, 2019

DO NOT USE THIS APP IF YOU ALREADY HAVE OBERLO! Changing over is terrible The customer support have no idea what they are doing and the app is buggy

Using app

3 months

Total reviews

9

Average rating

3.1

Developer Reply

Hi there, Firstly, we apologize for this inconvenience may have caused to your store. I am Ken from FireApps Ali Orders support team, and I did check your concern carefully. Since the issue related to SKU, and our app has no idea about SKU since it's related to Ali Express suppliers, so we highly recommend you to contact Ali Express supplier stocks with their own SKU if they don't have it. This issue will happen again, if your product on Ali Express doesn't have any SKU, thus the solution is please help me to try to find another similar supplier, and override it with new supplier with SKU, then you can simply order your product. Secondly, as I informed you earlier, Ali Pay is not supported with our app. We only accept the normal payment as filled in your bank card issued on Ali Express, and pay for it. If you paid your order with Ali Pay, please help me to contact to Ali Express support team, to let them know this issue clearly, so they can help you to fix this. In case you do not want to contact them, you will need to fill in tracking code manually to our app, so the Order status will be updated. Next, in order to get more understanding more about our Ali Orders app, I suggest you to spend sometimes to check on our Help Center at https://help.fireapps.io/ali-orders. There are plenty of articles there which will help you to understand the flow of our app. Besides, when you switch from another App (for e.g. Oberlo) to our Ali Orders Apps to use, we basically will sync all the information of your product from Shopify to our app. Note that we are not getting any information directly from another Apps to our app. Therefore, as long as those information contained on Shopify > we will sync them to our app. I hope this might be helpful for you. Please send us a ticket to our app chat box if you need some more help. Regards, Ken.

1 / 5 Share

May 24, 2019

This app is essentially a reskinned Oberlo rip off. I typically wouldn't mind... It is INCREDIBLY clunky, however. The only reason I am not switching back to oberlo is because I can't... Oberlo will only pick up orders that I imported with Oberlo, not any other apps. When I am editing my imported items, often it won't save. For example I will write a whole paragraph description, then hop to the image tab to look at the item and come back to the description-- all gone. It slows me down a lot and it doesn't feel safe or comfortable working. I constantly copy any changes so I can paste it again because 4/5 times, it will disappear. Wish you could edit the "item cost" value before you push to store, too. When I import a product that's a single variant, the app adds an unnecessary variant, causing annoying issues. I cannot reorder images, from the looks of it, either. All of the above issues mean I need to clean the item up myself in Shopify after import. There is no option to make "push to store" import the item in an unavailable state. I mean, the item will be avaliable on my store as soon as I push it-- it might be alright if the app let me fully edit what I need to, but it lacks many features so I need to import at a quiet time, and hope no customers see the ugly, unfinished product Think that's all... Oh, quick mention to customer support. They're typically quick to reply, and pretty cute. Yeah. I typically use Oberlo, this time I thought to mix it up and use something else... I regret every minute of it.

Using app

5 months

Total reviews

4

Average rating

1.3

Developer Reply

Hi Marisa, This is Ken from Ali Orders Customer Support team. Thanks for your feedback, I did check it carefully and below are my comments: - About the issue which have been missing your description was edited, we have checked and it's working fine though (Even in the Import List and Edit product section). We can check this issue for you, please help us to send the staff permission to email [email protected] with Apps, Products and Orders access, we can check and get back to you with better result. - Item cost: this is the price of your product on Ali Express, so we are not allowed to change this value. This value is only used to estimate profit and update new product price if you have turned on the option "Auto update price" in our app dashboard > on Product list. - Our app allowed to checked/unchecked as well as change the position of your product image in Import list (before pushing to shop).  You only need to drag the image to the to the position where you want. - About the product which don't have any variants on Ali Express but when you have pushed it to shop, it was showing. We are improving on this, and hopefully, it will be remained within 24 hours. We apologize for this inconvenience may have caused to your store. - About the push and Unpublished product will be considered on our next version update, thanks for your opinion so so much. Once again, on behalf of Ali Orders team, I would like to apologize for this situation which happened to your store. And thanks for your opinion which helps us to improve our app function better in future. If you have further request or concern, kindly help me to contact to our apps chat box, and I would love to follow up and help you. Regards, Ken

1 / 5 Share

April 16, 2019

3 hours of my life wasted on a "customer support" that can't even navigate the app. It took the person ('Ken') literally 2 hours just to understand that I needed to un-fulfill an order. And of course I didn't receive any help. What a huge waste of time this app is. Also, it has all sorts of bugs. Stock numbers are updated randomly even though the option is turned off. We can't order from a single page, even though the option is there. And you can't even un-fulfill an item. So if there is a single error in the already fulfilled order, there is nothing you can do. I've never had such a bad experience with customer support in my life. Ali Orders, not even once.

Using app

5 months

Total reviews

3

Average rating

3.7

1 / 5 Share

April 3, 2019

Missing orders between my store and AliOrders. Customer support NOT helpful - asking the same questions over and over again and providing no solution. There's a reason Oberlo is the leader in order fulfillment and not these jokers.

Using app

29 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, Thanks for your honesty with the feedback for our app, therefore, we can improve our app better in the future. FYI, we have done updating your orders status and it should be worked 4 days ago with the support by Ken and it should be worked now, would you mind helping me to check again please? Once again, we apologize for this inconvenience may have caused to your store. And please get back to us if you need some more help. Have a good day for you my friend! Best Regards, Ken

1 / 5 Share

March 31, 2019

When I push to the shop from this apps, In the website it shows out of stock although there is still hundreds of stock available. The staff is not helpful at all and told me to wait for 2 days again and again. If you read this, i hope you can finish the issue because this has affect many aspect of my business

Using app

16 days

Total reviews

3

Average rating

3.0

Developer Reply

Hi Robbie, thanks for your feedback which is really helpful for us to improve our app better in the future. For the issue which is related to product our of stocks, you can simply override the link of your products again right under products image in Product list. And we apologize for this inconvenience since our system hasn't been consistent few days ago, but it should be good now, you can simply reinstall our app again, and try, the stock should be update from now on. Once again, we are so sorry for this situation which happened to your store.

1 / 5 Share

Dec. 21, 2018

I tried to be patient because this app has potential. Common and frequent problems: - Product import issues: some import with $0 pricing, have fun with the clients buying one item for $20 and 47 other items for $0. - App doesn't update Shopify with tracking numbers automatically. Have fun with 500% more emails from clients asking for an update on tracking information. - Some orders are completely missed, you won't noticed until you review the orders manually or the client complaints. Have fun knowing you lost money instead of making money, two weeks later. - If you have oberlo installed forget about it, it will load all the products and orders from oberlo even though you have no ability to do anything with those orders from the aliorder's dashboard, what's the point of this? who is the genius who came up with this idea? But to make things interesting some orders do overlap so for the fun of it I have to double check every single AliOrder orders with Oberlo to make sure there's no overlap and I do not end up shipping out two orders to the same client. It seems like the Ali Orders app orders is more concerned with trying to steal Oberlo clients to their platform than providing a working product that caters to their client needs. I do see them trying to improve the app and make improvements but in my opinion they should have not launched the app if the basic functionalities don't work.

Store

Cozzoo

Using app

2 months

Total reviews

2

Average rating

1.0

1 / 5 Share

Oct. 14, 2018

Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ... Importing doesn't work, push to store doesn't work. Automation doesn't work. Nothing. Error ...

Using app

About 1 month

Total reviews

2

Average rating

2.5