Ali Reviews: AI Product Review
Product reviews importer - Boost dropshipping sales w/ reviews
Rating
4.8
feedback
1,327
chart
#1,329
All reviews
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May 5, 2021
They suddenly changed their free plan and ruined everything for me. Now I'm not able to approve my customer's reviews anymore, so they are in the void in an unapproved state, but the worse is I can't export my original customer reviews, so I stuck with them until I found some manual solution. If I uninstall I lost all my reviews. Customer service doesn't care at all.
Hi Victoria, Here's Paul from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for this inconvenience caused. In relation to your concerns as following: 1. Although we are not offering Free plan at the moment, for users who have ever used Free plan until now, we still keep this plan 2. With recent updated version, we received many queries from customers regarding limitation numbers (reviews/products/pops/email request review) in plans. For making it clear, there are specific limitation for the number of imported reviews per product or monthly email request reviews, etc,.... For your case, because your plan has reached the limited number of review, so you cannot approve your customer`s review 3. For export review function, this is considered as a new function and it has been on our roadmap, especially they're in the final stages to test before releasing officially. However, case by case, we still consider to export review for your store. You're having an active chat with my colleague, please let know if you need further support. Best Regards Paul Ali Reviews - Product Reviews Support Team
Oct. 20, 2021
SERVICE CLIENT NUL NE RÉPOND JAMAIS NE RÉSOUT PAS LES PROBLÈME IL FUIS, ILS LISENT LES QUESTIONS SANS Y REPONDRE ET FERME LE TCHAT L'APPLICATION NE FONCTIONNE PAS ET EST TRES TRES LENTE EN PLUS LES AVIS S EFFACE SEUL SANS CE REMETTRE 0
Hi Farid, This is Harry from Ali Reviews - Product Reviews Customer Support Team and we are deeply sorry for your bad experience during using our app. In relation to your issues as following: 1. For the bad support from our agent, they will have a proper training to improve their skill to avoid this situation in the future. Also please believe me that single conversation does not reflect the whole support and product quality we have built for years, and we highly appreciate your understanding in this situation. However for the slow response, hope you understand for us, because some special cases are out of their control and need Dev team for further investigation, so it needs more time to check and fix it completely. 2. For the trouble using our app, we have seen that our colleague is supporting your case with the highest priority and has also sent you follow up email, please let them know so that they can help you resolve all your issues until it's fixed completely. Looking forward to hearing from you soon. Regards, Harry Ali Reviews - Product Reviews Support Team
Jan. 4, 2021
WORST CUSTOMER SERIVCE EVER I really regret install this app. too many bug on my websites, the customer servise seems do not exist, do not response me and fix the bugs. really harm my business
Hi there, Here's Jennifer from Ali Reviews - Product Reviews Customer Support Team and we sincerely apologize for this inconvenience caused. We have checked your case, to be honest, your bug is not totally from our app, it`s also from your theme, and my colleague try to help you by giving alternative solution as well. In case you change your mind to re-install our app, so please do not hesitate to let us know if you need any help via live chat or email us at [email protected], our support team is always available 24/7 Regards Jennifer Ali Reviews - Product Reviews Support Team
Sept. 7, 2020
(we wish we could give 0 star) This app is asking us to upgrade like every 2 weeks. We JUST started paying more with them (double actually...) and they're now doubling their bill AGAIN. This is unacceptable and we will look into other review solutions, there are many out there. ALSO, and what's most concerning, their JS is mesding up with the load speed of our site A LOT. Sorry for all these ALL CAPS but these developers don't know much what they're doing.
Hi Raphael, I'm Raymond from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you. Related to your concern, I guarantee 100% to you that we have never charged any customers more than once in the same billing cycle. Therefore, it should have some misunderstanding here, and I do need your billing screenshots for further investigation. Besides, regarding loading speed, I am sending a Collaborator request to you to check this one deeper with my Development team, so please do not worry. We will do our best to assist you. Since we are having an active conversation, please feel free to get back to me there at any time. Regards, Raymond
Aug. 19, 2020
Ali Reviews caused over 20% drop in sales in last two days which was from page speed loading time of almost 12 seconds from our previous 1-2 seconds. Shopify couldn't figure this out over the last two days but finally found it the issue in the code for AliExpress. I'm sure many other customers were affected. Please fix.
Hello Chris, I'm Kate from FireApps Customer Support Team, and I am so sorry for the inconvenience that caused to you. Since you are having an active live chat with my colleague, Johnson, please help to continue working there. Also please note that there is a pending request from your side to provide us a Collaborator account for further checking. Regards, Kate
June 16, 2020
scam , when you install it you see you have all the best feturein the 9.99$ plan after you pay the most importent feture are not including any more
Hello Dor, I'm Kate from FireApps Customer Support Team, and I am very sorry for the inconvenience may caused to you. Firstly, I have checked your conversation with our colleague previously, and as my teammate mentioned, please be advised that the CSV import and Auto Update features are not available in Starter plan which you are in currently. For more information, please help to take a look from our Pricing plans on Shopify app store: https://apps.shopify.com/ali-reviews I truly apologize for anything caused to this misunderstanding. Besides, should you need any help from us with those, please feel free to contact us via our live chat, or our email at [email protected]. Regards, Kate
April 7, 2020
**If you plan on having a store for multiple years, and constantly changing products to keep up with the trends, guess what? You will eventually need to keep upgrading your plan... non stop.. even if the count of products stays the same. RIDICULOUS: Historical data for imports.. When you open a store make sure you know from the start which direction you want to go... Example: If you open a store selling kids toys and add 1000 products, then later you decide you want to change the store direction and start over and you **delete ALL products** , and now you want to now sell shoes... guess what? all previous imports count against you and you will need to upgrade the plan... even if you have 5 products in your store going forward, all previous imports count against your plan.
Hi David, Since we are discussing via a separate email chain, I will work on it directly for faster response instead of here (at Shopify App store). Regards, Raymond
Jan. 12, 2020
This app was great for me at the $10 price point although once you upgrade your Shopify plan it FORCES you to upgrade to their $30 plan. That's a scam! Deleting this app and installing loox.
Hi Joshua, This is Lynn from FireApps Customer Support team, and I am sincerely sorry for the inconvenience you met. Firstly, at the moment, please note that Essential plan price will depend on your Shopify plan (will be changed when you do upgrade or downgrade Shopify plan). For your specific case, you just upgraded your Shopify plan to Professional, so new price will be applied at $29.9. Please refer to this article for more details: https://help.fireapps.io/en/articles/3526382-which-plans-are-ali-reviews-offering Besides, the reason for this changing is that in Essential plan, our app provides a huge number of number of reviews, imported products, Review request emails, and of course, Ali Reviews Pops in order to scale your business in the fastest way. In addition to, with Shopify Professional plan, it takes us more resources to process, maintain server, and also you will get support 24 hours/7 days along with higher priority under this plan. Thank you for your understanding. If you have any concern, please feel free to contact us via our live chat, or email at [email protected] Regards, Lynn
June 6, 2019
503 Error all time! What happen with the interface?
Dear Gallen, Please let us apologize for the difficulties and inconveniences you experienced with 503 Error, and some issues occurred to our app recently. I am Anna from Customer support team, and we are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint. The main reason for above issues was due to an unexpected outage. At the moment, our server is being maintained for improving our back-end, and we are working so hard to bring them back at the earliest, ETA will be around 06:30am, Jun 7, 2019 (GMT). We regret that this maintenance is taking your waiting time, and we are reviewing our app fully and carefully to ensure that this will not happen again, to you and/or any other customers. If you have any questions, or any problems regarding our app, please feel free to contact us directly at [email protected], and we are always happy to assist. Really appreciate your understanding and forgiveness! Best regards, Anna
April 30, 2019
Bad Reviews Bad Customer Service Not performing well I hate hate hate hate hate hate hate hate this app
Nov. 9, 2018
Imported photo reviews are not shown anymore! I really dont know why please fix it! It is very important to me
Oct. 18, 2018
I was happy when I first used this app, the function, UI, etc. but when I tested my page speed here: https://developers.google.com/speed/pagespeed/insights/ my product page speed was: 49 / 100. Followed google's suggestion, removed the app, I speed up the page speed to: 81 / 100. they have not optimized the files of the app. and make sure you removed the app completely, includes the files in your theme.
Sept. 6, 2018
My product pages become messy after latest update. And no one answers my questions. Come On, please make it good again.