Ali Reviews: Kudosi Reviews
Kudosi (formerly Ali Reviews) - Shopify Product Reviews App
Rating
4.9
feedback
14,514
chart
#494
All reviews
Rating Breakdown
Review RSS Feed
May 24, 2023
wow even on the basic plan you can't change or customise anything! This app is such a rip off. You literally have to upgrade for the most basic features. The functionality of this app is not as complicated but it costs just as much as shopify costs, but shopify offers way more than just importing aliexpress reviews. Im rating this app 1 star
Store
My Store
Using app
3 days
Hi KAMO, Here's Helen from Ali Reviews and we sincerely apologize for the inconvenience causing to your experience with our app In relation to your concerns, on each plan we logically design the app function to fit its corresponding plan, so you can select the suitable one based on your business. We can understand how these fees can add up for you, but we also believe in the value of the service we provide and we are confident that the app will pay itself back in full by increasing the conversion and retention of your customers We have seen that one of our colleagues is reaching out you, but unsuccessful, she gave you a clear explanation, please let her know if you need further support Best Regards, Helen Ali Reviews by OneCommerce
May 16, 2023
All of the reviews say Lorem Ipsum. Not the actual text. Would be very useful tool if this was fixed, albeit maybe a bit misleading/dishonest considering the reviews aren't actually reviews that were placed on the shopify store.
Hi Brandon, Here's Jane from Ali Reviews and we're deeply sorry for this unexpected experience In relation to your concern, maybe you will get confused between sample reviews in the preview section and the actual review. However, please be advised that the content in the preview is a simulation. This is not the one that will officially display on your store font. On your real page, the actual review will show as it should be Based on your feedback, we will definitely note your point to take it into consideration and improve customer's experience better. We have seen that one of our colleagues is following up your case, he gave you a clear explanation, please let him know if you need further support Best Regards, Jane Ali Reviews by OneCommerce
March 19, 2023
NUL !!!!!! Je passe mon temps à le reconfigurer car les textes se réinitialisent, les affichages s'affichent dans l'appli mais pas dans la boutique, donc mes clients ont un site français mais des morceaux en anglais. La seule réponse est : on s'en occupe attendez..... sa fais plus de 2 heures... Pour au final me dire que c'est un plus gros problème que prévu mais qu'ils sont en week-end alors je dois attendre... Heureusement que je paye 20 e par mois, parce que si j'avais la fonctionnalité gratuite je pense que je n'aurais même pas eu de réponses. Si votre société est sérieuse, alors fuyez avant de perde la face devant les visiteurs de votre boutique.
Hi Davy, Here's Marry from Ali Reviews and we personally apologize for this inconvenience causing to your experience Regarding to your main issue, as you mentioned "The customer review pages were in English and impossible to modify while my shop is French", for making it clear our app is allowing users to edit it most of review box's text. Especially, we have just released a new function so that you do not need to edit them manually, those texts will be automatically translated based on your store target languages We have seen that one of our colleagues is reaching out you, please let them know if you need further support Regards, Marry Ali Reviews by OneCommerce
Feb. 10, 2023
La desinstalé porque no me salían los reviews por ninguna parte. me parece poco instuitiva, además no tiene la opción de cambiar el idioma.
Hi Enrique, I'm Charles from Ali Reviews and we're sorry for this inconvenience In relation to your issue, as following: 1. Review is not showing, please consider to reinstall our app for further check 2. As you mentioned "it does not have the option to change the language", you mean the option to change the app's interface, if yes we have not supported it yet, however we have seriously noted this point to improve in the next releases We have seen that one of our colleagues is following your case, please let him know if you need further support Hope to hear from you soon Best Regards Charles Ali Reviews by OneCommerce
Feb. 2, 2023
only works in english, i have danish customers so this app is useless. hope they will make it work in danish soon.
Hi Frederik, I'm Daniel from Ali Reviews and we're sorry for this inconvenience In relation to your issue, as the page you want to customize its text into other languages, unfortunately it's not yet at the moment, however we appreciate your suggestion and will definitely improve it in the next releases We have seen that one of our colleagues is taking care your case, he gave you clear explanation, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Daniel Ali Reviews by OneCommerce
Feb. 1, 2023
I want to cancel my subscription but I can't, please take action. Email: [email protected] I want an answer!
Hi Tiago, I'm Carrick from Ali Reviews and we're sorry for this inconvenience In relation to your issue, to cancel your subscription you just uninstall our app. We have seen that one of our colleagues is taking care your case, she gave you clear explanation, please let her know if you need further support Looking forward to hearing from you soonest Best Regards Carrick Ali Reviews by OneCommerce
Oct. 21, 2022
The app required that I install an extention, which I did. It did not import the product reviews because it said I had the wrong URL. I could not find a URL that they said I should find. Then, I uninstalled it, and now I have an error message on ALL my pages that says, "Liquid error (sections/header.liquid line 439): Could not find asset snippets/alireviews_aggregateRating.liquid. I don't know how to get rid of it. WTH??????
Hi Janet, I'm William from Ali Reviews and we sincerely apologize for unexpected experience with our app In relation to your issues, we have seen that one of our colleagues is taking care your case, he gave you clear explanation along with its solution on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards William Ali Reviews by OneCommerce
Sept. 6, 2022
Horrible low effort customer service that does not help their customers out when needed. WILL NOT use this again. Horrible
Hi Jose, Here's Julia and we're deeply sorry for this inconvenience causing to your experience 1. As we have checked your conversation with the agent and seen that your case was supported normally by the agent, she tried to answer all your queries, maybe her response did not reach your expectation. Please consider to reinstall our app and let us have a chance to support you with the highest priority 2. As we have seen that one of our colleagues is taking care your case, he gave you clear explanation on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Julia Ali Reviews - Product Reviews Support Team
July 17, 2022
Terrible app with terrible support. They're all clueless & they take AGES to install the app on your store. Don't even bother, stamped.io and Loox are 10x better. Don't install this.
Hi there, Here's Kyle and we sincerely apologize for what happened to you and your store For unexpected support from our agent, we personally talked directly to them in order to avoid it in the future. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so I highly appreciate your understanding on this situation. As we have checked your conversation with our colleague and seen that we have explained clearly about your issue, please let them know if you need further support Best Regards Kyle Ali Reviews - Product Reviews Support Team
July 17, 2022
Horrible app. Full of glitches, and they take all your reviews down when you switch plans. Then they ask you to pay them more if you want them back up (although you're already on a paid plan). Scammers.
Hi Sir, Here's Michael and we sincerely apologize for unexpected experience with our app Regarding to your case, as usual after downgrading your plan review will be published as well unpublished according to the plan's limitation. However because we have recently restructured our app under "embedded app" it leads to the effect that all reviews were unpublished after downgrading your plan, it's a known issue and will be fixed in the next releases, hope you sympathize for it One of our colleagues has been reaching you but unsuccessful, please let them know if you need further support Regards Michael Ali Reviews - Product Reviews Support Team
July 17, 2022
This annoying, scammy app refuses to let you publish all your reviews at once if you switched to a lower plan. They just take all your reviews offline and say you gotta pay for a higher plan to publish them back. Super scummy. All other review apps just leave your reviews on. Try Loox.
Hi Sir, Here's Keva and we're deeply sorry for this inconvenience causing to your experience 1. First of all, it's our agent mistake because they supported your case in the wrong way. This agent was given the relevant feedback after that to avoid this mistake again, so we highly appreciate your empathy on this situation 2. As we have seen that one of our colleagues is taking care your case, he gave you clear explanation on your case, please let him know if you need further support Looking forward to hearing from you soonest Best Regards Keva Ali Reviews - Product Reviews Support Team
June 17, 2022
It's a shame that Oberlo has ceased to exist and that we are forced to migrate to fireapps like this! Their technical support is not trained to handle complex issues, they do not understand the problems well, they lack resolution and logic. I have paid for your application and we have received a medicocre application. We have lost 4 days of work, trying to speak with support. We've sent you screenshots, specifically told you about the bug, and even sent you a video, but your tech support is tech-savvy and has no idea what they're doing. Their responses are short and eager to help only to leave the support ticket open! DO NOT INSTALL THIS APP, IT IS A WASTE OF TIME AND MONEY. Hopefully there is some other company that releases an app that actually works and has trained support because they suck.
Hi Ricardo, Here's Kane and we're deeply sorry for this inconvenience causing to your experience First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation We have seen that one of our colleagues is following your case, he gives you a clear explanation as well as solutions for your case, please kindly check and let him know if you need further support. Looking forward to hearing from you soon. Regards, Kane Ali Reviews - Product Reviews Support Team
July 19, 2022
DE PLUS EN PLUS DECU DE CETTE APPLICATION QUI ETAIT BIEN, AVANT... Aujourd'hui le support boycotte, il ne repond plus, ils lisent les messages et ne repondent pas, les avis ne s'affiche plus, il n y a plus aucune communication avec eux ! J'attends demain, et je supprime cette appli s'il ne me repondent pas Francement à fuir
Hi Faris, This is Oscar and we're deeply sorry for this inconvenience causing to you First of all, we fully take responsibility because of unexpected support. Also please believe us that single conversation does not reflect the whole support and product quality we have built for years so we highly appreciate your understanding in this situation We have seen that one of our colleagues is following your case, he gives you a clear explanation for your case, please kindly check and let him know if you need further support. Regards, Oscar Ali Reviews - Product Reviews Support Team
May 18, 2022
The bulk importer is the main selling point for this app as I do not have time to find Aliexpress links, one by one, to copy over to an app when each of my 3 stores have over 1000 products. THE BULK IMPORTER IS NOT WORKING when you also use the Dsers app (because Orberlo is shutting down) . The support team is unhelpful, they cut and paste links from the support documentation ( which I have already read) and then one of the dev team suggested that I delete my other stores ( I have 3) from Dsers so that I can bulk import reviews for 1. This would lead to me losing all the product data for 2 stores rendering them usless, wtf ?!!
Hi Cara, Here's David and we sincerely apologize for this inconvenience caused. In relation to your issue from Dser account because of many stores logging at the same time in 1 account, so you cannot import review in bulk, you need to logout the rest of stores, however we have realized log out one of your store from Dser means removing its data, this is a known issue and we surely noted it to improve it in the next releases As an alternative solution, please consider to install Ali Orders and it will help you bulk import review like Dser, also because Ali Orders is fully controlled by us, if there's anything wrong with it we can check and fix it immediately I have seen that one of my colleagues has been sending you follow-up emails, please kindly check it and let them know for further support. Regards, David Ali Reviews - Product Reviews Support Team
April 8, 2022
Do NOT install this app! It doesn't actually work (you can't import reviews), and the support is inexistent. These people barely speak English and they got no clue how to fix their broken app. Avoid it. Get Loox Reviews or Stamped.io, something else.
Hi Eduard, Here's Fiona and please accept my deepest apology for this unexpected situation Recently our app has met the trouble with AliExpress, so it prevents you to import review, meanwhile we have provided you temporary solution to handle this. Now I would like to inform that it's completely resolved and you can import normally as it should be. I have seen that my colleague is reaching out you via email, but unsuccessful, please kindly check your email with clear explanation and let them know if you need further support. Looking forward to hearing from you soonest Regards, Fiona Ali Reviews - Product Reviews Support Team
April 7, 2022
are killing the app, now to be able to make basic changes you need to be on the $20 plan i.e. a junk app estão matando o aplicativo, agora para poder fazer alterações básicas, você precisa estar no plano de US $ 20, ou seja, um aplicativo lixo
Hi GUSTAVO, Here's Erik and we sincerely apologize for this inconvenience causing to your experience. In relation to your concern, for making it clear the setting as hiding flag as well as icon is available on Essential plan and above, so hope you consider to upgrade your plan to use these settings. Also as you know that Essential plan is considered as the best choice for most of users, because it brings not only the advance settings like this but also more useful functions to attract buyers' attention on the products. We completely understand that costs are a big part of every merchant's decision of which apps to use, but we are confident that our app will provide a great return on investment. I have seen that one of my colleagues has been sending you follow-up emails, please kindly check it and let them know for further support. Looking forward to hearing from you soon. Regards, Erik Ali Reviews - Product Reviews Support Team
April 5, 2022
I've had this app for nearly two years and all it did was give me problems. It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic. They managed to fix it after a couple of hours, but you cannot run a professional online business with that kind of situation. Then, I tried to send review requests, and my god, what a nightmare. I set it to send 30 days after fulfillment and Ali Reviews decides to send emails 7 days after fulfillment. I woke up every day to several customers asking me where their order is... I explained the issue to Ali Reviews customer service and they said it "should" be fixed, which it wasn't after a couple of days. Customer service needs to be more assuring. They tell you what you want to hear, not the reality. This app is very buggy and not recommended for "professional" business owners. I am not ready to delete this app yet because I already have too many imported reviews unfortunetely. If I knew all of this from the beginning I never would have used it. Buyer beware.
Hi Jonathan, My name's Brian. First of all, we sincerely apologize for what happened to you and your store. Besides that, digging into the issue you faced with our Ali Reviews as following: 1. In relation to your review request email, please notice that once your sending time setting is done and you activate "auto schedule requests", all scheduled mails will still be sent according the current setting, so it's the main reason why your orders have been set 7 days after fulfillment instead of 30 days 2. As you mentioned that "It all started when they did an update. Every review got deleted on my store while I was getting heavy traffic", I have checked this unexpected issue happened last year. From now onward, I make sure this will never happen again. One of my colleague is reaching out you via email but unsuccessful, please kindly check your email and let them know if you need further support Regards, Brian Ali Reviews - Product Reviews Support Team
Oct. 1, 2022
pessimo app e atendimento pior ainda ! nao indico para ninguem, atendente super despreparada! existem apps muito melhores
Hi Bruno, I'm Richard from Ali Reviews and we're deeply sorry for unexpected experience with us 1. As we have rechecked your conversation with the agent and seen that she tried to answer all your queries, maybe her response did not reach your issue. We already gave her feedback and surely this thing will not happen again 2. As we have seen that one of our colleagues is taking care your case, he gave you a clear explanation, please let him know if you need further support Hope to hear from you as soon as possible Best Regards Richard Ali Reviews by OneCommerce
March 3, 2022
All the info could be more easy to manage. The support is good, but the good way should be not need to use them. Put the info in intuitive and good manner places, please. But something more is very wrong with this people... When I start using this app, the free option wasn't available. However in the description of the app this option is on. Then I sent a message to support and they said that something was wrong but will fix that. They said too that I could use a trial week and after I'll could change to free plan. Ok. The trail finish and all my 4 days doing the reviews to my products simple disapear. I tried to contact again the support but this option is no more available to me. No answers, no way to recover my work... unless I pay a plan. I'm so furious with this situation!! Why some people think that is Ok make people loose time like that?
Hi Álvaro, This is Oscar, we're so sad to see your unexpected experience with our app. Frist of all, on the behalf of my team, I sincerely apologize for this inconvenience. For making it clear, my colleague did not give you a clear explanation about your plan, so it leads to misunderstanding. I have just checked and seen that you're in Free plan, please kindly check it again. Also I have seen that one of my colleague is following up your case by sending some follow-up emails. Please kindly check it and let them know if you need further support. Regards, Oscar Ali Reviews - Product Reviews Support Team
Jan. 27, 2022
it was great, but money talks louder. they remove most of the features from the starter plan. now if I want to use this app Im almost obligated to upgrade. If you are a non global store and need reviews on your language I do not recommend this app. There are better options with better plans.
Hi Marcu, Here's Anna from Ali Reviews - Product Reviews Customer Support Team and we're deeply sorry for any inconvenience causing to your experience. Regarding to your concern, based on each plan it will have its own limitation. Here you're in Starter plan, the Starter plan ($9.90/month) is designed for stores that has the small amount of products and the main features of this plan is to import and show reviews. For the higher plan as the Essential plan ($19.90/month) is considered as the best choice for most of users and is designed for stores that has a fair amount of products. More useful as well advance features to attract buyers' attention on the products. I have seen that my colleague is following your case, please let them know if you need further help. Best Regards Anna Ali Reviews - Product Reviews Support Team