CedCommerce Amazon Channel

Customer support has always been extremely prompt and 95% of the time we get everything sorted ... so far so good... eBphotovideo

Just switched over from codisto/marketplace and wish I had only done that sooner!


Back story:
I’m new to e-commerce after having spent my career working in services so far and was brought it by a small company to clean up a store that had a very messy back end and much of the store wasn’t linked, linked properly or had errors connecting products from Shopify to amazon. 

The previous software and why I switched: Codisto was very difficult to use and not intuitive. The linking of items was overly complicated. In an age with artificial intelligence and UX designers that are readily available to make things intuitive and user friendly, this software was unreasonably difficult to you. And didn’t have quick and easy user-guides that addressed the tasks that are most common/Necessary. They do have videos but that is buried within longer videos of info not relevant to me right now.
Some of the support staff was amazing and some got hyper focused on issues that were a symptom of the problem and not the actual problem (focusing on the lack of a SKU number instead of the SKU and all my work not saving when I hit save). THEN they were acquired by Shopify and rolled out a new version that wasn’t ready for release. Some one that was a new higher up in the company chose a date and made a demand instead of releasing a fully functional piece of software when it was ready. NOTHING WORKED. I had to put all my staff helping me clean up the store on hold. Two of the issues were escalated to DEV and no time frame was given on a fix. I lost a whole week of productivity. All of my work from the first half of the week was gone, just when I had thought that I understood the software and could finally make progress. 

So then I switched to CED!

CED:
So far the experience has been amazing. I was able to easily install the app. I connected with support on a video chat just a few hours later and they walked me through the set up, how it works and was able to get much more of our store online just by importing our Shopify store than I had been able to do in WEEKS with codisto. The matching of items works FAR better than codisto. The support is amazing and fast, there are multiple options to connect and they will take the time to make sure to understand and address the issues instead of talk down to you as though you don’t know what you are talking about. 

I wish I had done this immediately when I began in my current role. DO NOT bang your head against the wall with codisto. I highly recommend CED. 

Shabad has been amazing working with me to correct the few issues and setting corrections that I have needed to make the transition smooth and has gone above and beyond. Thank you

This app has really helped us manage our products and orders on Amazon, and their support chat is excellent. There is always someone knowledgeable there to help with anything you need. If you have ever used an app that doesn't have a live support chat, then you will really appreciate the quick help you get from CedCommerce when you have questions or problems.

CedCommerce Amazon Channel App provided me expert customer support to add products to Amazon from my Shopify Store. The CEDCommerce Amazon app connects directly to Amazon Seller Central merchant accounts in all countries where I am already connected as a merchant. Initial setup is a bit detailed, but it allowed me to list directly from Shopify to Amazon in multiple countries, by creating templates and then cloning listings for each product listing. The AI feature is a amazing, making the listing process very straight forward. I had a great support team leading me through the process, and am looking forward to adding more listings from my Shopify store to Amazon, and also adding links between Amazon product and Shopify for up to the minute inventory control. It is a very good experience using this app, and I highly recommend this app for Amazon sellers! Michele Benjamin Jewelry Design www.michelebenjamin.com

Easily the best customer service I've ever encountered for any Shopify app. They are very quick to respond, provide effective solutions and are very patient with sorting all kinds of issues. 100% recommended!

5 Star customer service. Very helpful in getting set up to get our products listed on the Amazon marketplace.

This is a great app the customer service was amazing. Mannu helped me with uploading products and much more thank you so much Mannu for all the help great app

the best app i found on shopify , and the support really help me a lot in that , as this app is really easy to use and better than the other app also , thank you so much cedcommerce

Great support! Very speedy response and helpful to solve problems on my own in the future

We have been utilizing the CEDCommerce Amazon Channel app for over a year now, and it has proven to be an invaluable tool for streamlining our operations. Acting as a seamless bridge between Amazon Seller Central, Shopify, and our ERP system, the app has greatly simplified our inventory and pricing management on Amazon while efficiently processing orders through Shopify and our ERP. As our business grew, we faced the challenge of listing an additional 22,000 products on Amazon. Thanks to the CEDCommerce app, this daunting task became a breeze, saving us an incredible amount of time that is impossible to overstate. Now, we can confidently say that our product listings on Amazon are up-to-date and accurate. While using the app, I encountered a few aspects that were not immediately obvious or intuitive to me. However, the outstanding support from the CEDCommerce team more than made up for it. Whenever I reached out to them via Skype, they responded with lightning speed and addressed any issues with utmost professionalism. In particular, Kaushik stood out as a true champion of customer support, elevating the overall value of the app for our business. In light of our positive experience, I wholeheartedly recommend the CEDCommerce Amazon Channel app to any Shopify store owner looking to optimize their Amazon integration. It has been a game-changer for our business, and I am confident it will be the same for others too. Thank you, CEDCommerce, for providing such a reliable and effective solution!

do not use this app. this app is a scam they will get Amazon seller account deactivated the listings cause they don't know how to use Amazon

Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.

I am so new to this i'm embarrassed to admit to how much i don't understand or how to do. i messaged/chat the help and he was so awesome! He explained my issues and why. He did one of my problems with me and actually explained the why. I know like 10% of anything coding/computer and this help was so easy to understand. thank you for NOT making me feel like the town idiot even though i actually might be!

very happy with the service from Mohd thankyou very much 5 stars !!!!

No way of downgrading plan - watch out. I've tried to downgrade my plan to the free as our store is quite and I got in touch to tell me that it's their policy that I can't downgrade out of a free plan. Stay away.

Good service provided my professional and all my doubts has been clarified in a professional manner.

They were really helpful with helping me setup Amazon with Shopify. Everything is working smoothly and has made my Amazon experience much smoother.

Customer support was extremely helpful. Nurpur was available to assist right away and give me step-by-step guidance. I am new to selling on Amazon, but she helped with every question I had asked.

Its working amazing for me and I'm very happy. It sends all my orders over to shopify as I needed it to. I did have an issue with new inventory not updating but I reached out and got a call right away with Mannu and he helped fix it asap. 10/10 would recommend! :)

I have nothing but the BEST experience with the support team. They have been able to answer my questions and providing needed education during the process. I would highly recommend individuals to contact their support team. Fabulous!