BSS B2B Wholesale Solution

Feb. 13, 2025

Smooth app, amazing support helped us integrate with our theme smoothly, would recommend. Good features and is what we require

May 1, 2025

Update as of May 1st Emma was quite helpful last week. She addressed all our concerns and helped us set up this app to work properly. we have been testing it for a few days and it works perfectly fine now. At first, communication was an issue but she was understanding and helpful. EXTREMELY UNHELPFUL SUPPORT TEAM - Update as of 3/20/25 It almost feels like a prank how they are avoiding to help you after you ask them for something, at 1am they email you saying '' do you really confirm this action?'' and when you confirm it they say they can't do it. They spam your email at 1 in the morning saying they can't help you because it's their lunchtime. They beg for reviews, this is my third time editing this review as it's impossible to get help without leaving a bad review. The app keeps crashing - especially if you have large amount of items. For an app that's so expensive, it's ridiculous how unhelpful they are. Update as of 2/20/25 : They ignore our support requests. We are using the platinum plan ($100 a month). We have been trying to reach them for the past few days through in-app chatbox, email and whatsapp yet Selina keeps ignoring them.

Feb. 12, 2025

The professionals at APP were able to quickly resolve my various issues and help me launch my website smoothly.

Feb. 12, 2025

We only use a very small part of what this solution offers in total. That however works very well. The support from the team and their devs is outstanding and probably the biggest reason to recommend the app.

Feb. 11, 2025

The app works really well for us, but the real stars here are the support team! Jonas went above and beyond to help me this morning with a shipping issue I thought was related to BSS. It turned out to be caused by another app, but that didn’t stop Jonas from dedicating his time to finding a solution. He was patient, thorough, and incredibly supportive - he genuinely couldn’t do enough to assist me. I’m so grateful for the effort he put in, and it’s refreshing to see such outstanding customer service. Huge thanks to Jonas and the team!

Feb. 10, 2025

Jonas, the Customer Support Representative was very helpful and went the extra miles! I was very impressed! Thank you so much!

Feb. 7, 2025

I usually prefer not to leave negative reviews, but I feel compelled to share my experience to warn other serious business owners. The positive reviews mostly seem to come from users who are not yet aware of the negative impact this application can have on their webshop. We have been using this application for a while and frequently encounter bugs that we cannot fix ourselves. That’s why we contacted support and explicitly stated that no changes should be made to the appearance of our theme. They requested access to our webshop, which we provided. The next morning, I checked to see if the issue had been resolved. To my surprise, they had made changes to the theme. They added a large table in English displaying discount percentages, visible to everyone—even though we specifically asked them not to make such modifications. Additionally, they changed certain settings, causing all orders to now go through BSS, which has completely disrupted our conversion tracking. As a result, our advertising campaigns are no longer running optimally, leading to higher ad costs. Despite working on a fix for two days, they still don’t understand the issue and haven’t been able to resolve it. They have left us with significant damage and are offering a mere three-month discount as ‘compensation’—as if that would cover our losses or restore our trust in this application. We are considering removing the application, but we fear this might make the situation even worse. It is concerning that such applications are allowed, as they can cause severe damage to businesses without users even realizing it.

Feb. 6, 2025

What makes an app is the support and these guys have been first class, even during Lunar New Year - thank you guys :-)

Feb. 6, 2025

I have been using BSS for nearly a year now to help us drop-ship goods through our customers. For the price it is an absolute no brainer - Works really well and the support has been fantastic. Big thank you to Emma for helping me with some tweaks...I would 100% recommend to anyone thinking of trying this system.

Jan. 27, 2025

Thank you for your quick action and support. Your timely assistance is greatly appreciated!

Jan. 20, 2025

I am incredibly satisfied with the service from BSS Commerce and can confidently give them a well-deserved 5-star review! From the very first interaction, everything went flawlessly. The team not only answered my questions quickly and professionally but also resolved the technical issues with my Shopify store effortlessly. The way they addressed the compatibility issues on the product pages demonstrates their expertise. Customizing the price tables and optimizing their display—exactly as I requested—was executed with the utmost precision. They even exceeded my expectations by improving the aesthetics of the page, such as adjusting the spacing around the tables. Every request was taken seriously and fulfilled to my complete satisfaction. I also truly appreciated their excellent communication. Whether through email or quick responses to questions, the team was always available and actively thought along with me to find solutions. This not only shows their professionalism but also their dedication to customer satisfaction. One of the biggest advantages of BSS Commerce is that their solutions are perfect for webshops looking to focus on B2B sales. Their functionalities for volume discounts, price display (including and excluding VAT), and custom settings make it easy to serve both private and business customers. This makes them an ideal choice for entrepreneurs looking to expand their sales strategies. I am extremely happy with the end result. Thanks to BSS Commerce, my webshop now runs more smoothly than ever, and I feel more confident in my online activities. I would not hesitate to recommend them to anyone looking for reliable, expert support for their e-commerce needs. Thank you, BSS Commerce, you truly are the best!

Jan. 17, 2025

We are working with the BSS app. Despite a few areas where it may have been lacking, Mida and Anne from their chat team, along with their development department, have made an extraordinary effort to help resolve every issue, allowing us to reach our goal quickly. A HUGE THANK YOU from us!

Jan. 13, 2025

The app works very well for managing a large catalog of products and inventory. Great support team that listens to your needs and makes adjustments in a timely fashion.

Jan. 13, 2025

Emma in support along with her technical team fixed my form over the weekend and also offered to improve the format to match my web page. She and her team were proactive, fast, and got the job done. Really appreciate excellent support like this as it is hard to find! App is working great. Definately recommend- support is a big plus for any software user! Cheers, Matt

Jan. 12, 2025

Downloaded the app for the 14 day free trial and the app won't even let me use any of the features unless I pay for the services. How am I supposed to know if I like it, if I can't even set anything up such as wholesale forms, wholesale pricing, etc. Uninstalled after using for only about 15 minutes.

Jan. 10, 2025

Excellent support team, Jonas is the best! He solves all problems and helps in everything! Great app! We are very satisfied! I highly recommend it!

Jan. 10, 2025

I have just installed this app and the customisation process has been very smooth. Emma has been fantastic, answering my requests very quickly and understanding my needs. I have used other wholesale apps in the past which were either complicated or had a poor customer service so I can compare! I really recommend it.

Jan. 9, 2025

Support team is amazing! The app was a little hard to install on your own if you don't know much about coding, but the team can install everything for you or fix problems with features you turned on. All in all, really great app and support team!

Jan. 9, 2025

Best service of any app I've used so far. They've helped customize several aspects of what we need and the auto-tagging features saved a ridiculous amount of time so we can generate reports based on wholesale vs retail orders instead of Shopify's native reports that don't have enough customization for our setup.

Jan. 7, 2025

Fast and professional service. I took out a one-year subscription. There is no doubt that it will be renewed on an annual basis.