BSS B2B Wholesale Solution
Build a Centralized B2B Wholesale for Shopify | BSS Commerce
Rating
4.8
feedback
904
chart
#950
All reviews
Review RSS Feed
May 14, 2024
Some bugs appear sometimes, but the support is always really responsive and professionnal.
Thank you for your 4 star rating! We are delighted that you appreciated our responsive and professional support despite the bugs sometimes encountered. However, you seem not fully satisfied with our app yet so hopefully we will have more chances to assist you further to revise your experience. If you might need any further support, don't hesitate to contact us at "[email protected]".
May 13, 2024
i have been working in the shopify platform for a few years now, never have i come across customer support like this from an app developer, Emma is fast, efficient and knowledgeable and this seems to radiate through the whole team. The wholesale solutions app just works, i think people will know how important an app "just working" in shopify really is. we run a complex wholesale format and this covers it. i rate this highly.
Store
My Store
Using app
About 23 hours
Thank you for your five-star review! We are delighted that you were satisfied with the service provided by Emma and our team. Your recognition is very important to us. I wish you all the best!
May 12, 2024
The support team is super helpful, friendly and also manages to solve any problems that occur with the implementation of other apps. Definitely recommended!
Thank you for your 5-star review! We are very happy to know that our support team is super helpful, friendly and can solve any problems that arise with the implementation of other applications. Thanks for recommending!
May 29, 2024
We needed a wholesale app to complete our shopping experience. After a few small issues getting started, we reached out to support and they fixed everything very quickly. Great customer service which is readily available and always doing their best to resolve anything that comes up.
Thank you for your review! We are glad to hear that our customer service was able to resolve your issues quickly. However, leaving a 4-star review means you are not fully satisfied with our the app yet. If you might need any further support, don't hesitate to contact us. We are here to help you at all times. Hope to see you again soon!
May 6, 2024
We are using a relatively old theme and were struggling to implement some modules on our own. Via chat, we consistently received fast assistance, and the developers offered to look into the issues and the app implementation themselves. This approach worked wonderfully and the app now runs flawlessly within our old theme. We are extremely satisfied, truly excellent support!
Thanks for your 5-star rating! We are thrilled to hear that our fast assistance and proactive approach helped resolve the issues and implement the modules successfully on your old theme. We're delighted that the app is now running flawlessly. Thank you for choosing our support service!
April 25, 2024
It works great as a B2B tool. It is essentially like Shopify Plus but way cheaper. The support is very responsive but you do have to negotiate the time zone difference as they are in Vietnam. They even edited my theme.liquid so the discount pricing from B2B worked on another price per unit app I have installed. So helpful!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 25, 2024
The support team has been very helpful so far! It's so nice to pick and choose what features you want as well.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 25, 2024
Ridiculously expensive
Hi team, This is Jonas - Customer Support Lead from BSS Commerce. We are so sorry for the inconvenience. Please understand that each app on the market has different resources, mechanism and features which leads to the differences in pricing structure. We didn't even have the chance to support you yet. Thus, I think a 1-star review due to our pricing plan seems not that fair for us. Hopefully you can revise your experience to our product. Also, if you might have any concerns or questions related to b2b features, you can for sure contact us at [email protected] for further assistance and advices. Thank you so much in advance and looking forward to hearing from you.
April 24, 2024
Great customer service. They make sure the app is installed correctly and help you with customization as well. Emma C. In particular was very helpful and made sure all my concerns and questions were addressed.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
April 17, 2024
BSS support in particular has been fantastic! They're very responsive and eager to help merchants address any problems that arise (shoutout to Jocelyn!).
April 17, 2024
The app works very well, exactly as it should. The big take away though is the excellent support team, who were able to resolve a Theme integration issue very fast with very good communication through out.
April 16, 2024
Great customer service! Super fast to respond and very efficient to fix any issues. We had a few fixes that needed to be done and they did it all super fast no question asked! Love this
April 15, 2024
April 14, 2024
BSS's support team have been fantastic with assisting me with setting up their app integration with our Shopify store. The installation of some features is a bit tricky and they quickly fixed issues that came up when I tried to install myself. Definitely recommend them for their quick responsiveness and great attitude.
April 12, 2024
BSS Commerce has must have apps for B2B stores. We are a B2B company with 2 stores and after searching and trying other apps, came across their apps on the Shopify store and they have all the solutions we were looking for. From registration management of customers to order qty limits and even adding a customer order note field, they have it all. They have a well-trained team of certified designers that can & will create/customize the apps to work flawlessly with your website. Jennie and her team customized 2 stores for us. In this day and age, it is impossible to get ahead as a business without the support of gurus like BSS Commerce standing behind you. The attention is fabulous, and the staff is superb. I have already recommended BSS Commerce to several of my business colleagues & will continue to do so. They are and will remain my "web gurus" in the future to come. A big THANK YOU to them."
April 10, 2024
I encountered an issue with installing this app but their support was great and help me out promptly! Awesome support!
April 10, 2024
App works as it's supposed to. When I had an issue with the app interacting weirdly with Shopify, the app's dev team provided great support. Highly recommend this app.
June 6, 2024
May 7, 2024
Customer Service rating: 5 stars Really happy with the support from the BSS team. They make it easy to work together to find a solution to any of the questions I have. Joy and Jena have been so nice and helpful! App Review: 3 stars This is not a plug an play app. EVERYTHING needs to be installed by the dev team. The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well. This is frustrating when personally, I'd expect the same behaviour for all devices as a default, not the exception. This has led to much frustration. The only saving grace is that they have been able to provide great customer service and quick solutions to all of the issues raised. However, there have been MANY issues.
Hi team, Such a pity to see that you've updated your review in which it seems like you are not fully satisfied with our app yet. "EVERYTHING needs to be installed by the dev team." => Since we are not allowed to auto-upload code to the theme anymore, manual installation is needed. Also, every theme has a different structure and every site has its own 3rd-party app installed so it would be the best to let us help you with the setup to avoid any possible conflicts. "The flow of how everything works for desktop, requires you to also explicitly request for mobile and tablet as well." => Thanks for this feedback. We've emphasized the importance of this to our team again and we will for sure improve for next requests. Again, thank you so much for staying with our apps and sharing all the honest and helpful recommendation. Our team is always trying our best to improve your experience with our app. If you need any further support, don't hesitate to contact us at [email protected] or via our Live Chat from our apps.